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Winnthinking People Development
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Learning to delight your customers!
Learning to delight your customers!

4 followers
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Customer Service Room 101 - what service nightmares would you consign to the dustbin of oblivion? http://ow.ly/Fwe3O
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The Forgotten Middle - a #Winnthink in support of beleaguered middle managers everywhere. http://ow.ly/AILfI
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How Changing Your Jacket Can Help You Deal With Difficult Customers. Style tips for the besieged, maybe? http://ow.ly/t6jq4 #Winnthinks
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'We Never Sell a Stale Cake'. The art of putting it positively. #Winnthinks http://ow.ly/N5OMp
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The Customer Service Magic Ingredient. Abracadabra! #Winnthinks http://ow.ly/qrgir
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"Hanging on in quiet desperation is the English way." But it doesn't have to be. http://ow.ly/6P7O30ben0F #PinkFloyd #Winnthinks
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Guerrilla Gardening for Managers. Trundle your wheelbarrow over and have a look. http://ow.ly/khK92 #Winnthinks
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Five Ways to Spot Opportunist Complainers (though you'll probably think of some more)... #Winnthinks http://ow.ly/R1Jec
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See You In Cyberspace: one from the archives just to show how things have moved in since September 2011! #Winnthinks http://ow.ly/O8syn
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Customer Service Happens Head First. Actually, so does everything you want to do well. #Winnthinks http://ow.ly/O8rBF
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