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Your session ID for this incident is 67393829.TimeDetails01/09/2015 04:45:03PM
Session Started with Agent (TIP_Elena F)01/09/2015 04:45:03PM
John: "."01/09/2015 04:46:09PM
Agent (TIP_Elena F): "Welcome to Dell US Chat! My name is Maria and I will be your Home System Sales Chat Expert. I can be reached at
How may I help you with your purchase today?"01/09/2015 04:46:46PM
John: "Looking at the D310 docking station with an XPS 13 laptop. Will I be able to get 1080P and 5.1 Surround Sound over the HDMI output"01/09/2015 04:48:06PM
Agent (TIP_Elena F): "thank you for choosing dell for your purchase today john"01/09/2015 04:48:10PM
Agent (TIP_Elena F): "let me go ahead and check"01/09/2015 04:58:45PM
Agent (TIP_Elena F): "as i check here john with the D310 you can enjoy expanded screen space when running multiple programs at one time. With two HD video ports, the Dell SuperSpeed USB Docking Station is a simple, space-saving way to connect your laptop to two monitors. The v" ideo ports deliver HD video and graphics with up to 2048 x 1152 resolution01/09/2015 04:59:23PM
Agent (TIP_Elena F): "have you saved an item in your cart or do you need asssitance with your purchase"01/09/2015 04:59:29PM
John: "So no surround sound over the hdmi is that correct"01/09/2015 05:01:18PM
Agent (TIP_Elena F): "The docking station also includes a Gigabit Ethernet port, audio In/Out ports to connect speakers and a security lock slot"01/09/2015 05:01:49PM
Agent (TIP_Elena F): "have you saved an item in your cart or would be needing assistance with your purchase today"01/09/2015 05:02:31PM
John: "No. I would be a fool to do so. You have not answered my question about surround sound audio, you take me for an idiot. I will assume the product is not adquate to meet my needs.
"If you require further assistance, please visit us atsupport.dell.com