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Forbes Jewelry
Jewelry Designer
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5884 Forbes Ave Pittsburgh, PA 15217
5884 Forbes AveUSPAPittsburgh15217
(412) 521-9020
Jewelry Designer
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A Google User
reviewed 4 years ago
I had three encounters with this store after my fiancee purchased three strands of pearl necklaces for me to wear at our wedding. At the first encounter, when my fiancee was with me, we dropped off the necklaces because we weren't happy with the way that they were laying. At this encounter the woman running the store was sweet as can be. The second time I was at the store I went back to pick up the pearls after they were restrung and look for earrings to match the necklace. In regards to the earrings, the woman at the store told me that the earrings that would match would be out of my price range, even though I never even gave her a price range. In terms of the necklaces, I was not wearing the appropriate attire to try on the necklace, which was my on fault, but after trying it on again I saw that the problem that was supposed to be addressed between my first and second visit had not been. This led to my third visit to the store. I walked in and explained that the problem had not been addressed and I wanted to have it corrected. In the process I mentioned they were for my wedding. She told me that she had fixed it once and that after that it was a fee. I told her I thought that was ridiculous since the problem hadn't been fixed the first time. After I told them their customer service was poor for this reason, she called me a Bridezilla to my face. After some back and forth she finally did something that did fix the problem which too no time at all. At which point I thanked her. I was then lectured on how life isn't perfect and I shouldn't try to make everything perfect and on the lessons she learned in life. I had read a review elsewhere that had said the woman who runs the store was snotty and pretentious. My experience from this store has taught me that her customer service is terrible, she is very rude, and I will not be a repeat customer.
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