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znanja
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Velsoft is an innovator in training materials and eLearning Courseware.
Velsoft is an innovator in training materials and eLearning Courseware.

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You’ve been struggling over a problem at work, and you’ve finally got five minutes of your boss’ time to get some help. How do you get your point across quickly and concisely?

Continue Reading... http://blog.velsoft.com/blog/bid/69789/Making-Your-Case
Making Your Case
Making Your Case
blog.velsoft.com
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Some great stuff here... especially the bit about Khan Academy. Check it out.
This Week’s Best eLearning News and Articles (Issue 6)

Issue #6 – This week’s best eLearning news include 11 eLearning articles, 1 Free eLearning Webinar, 1 eLearning Summit, and 2 eLearning jobs.

http://elearning-weekly.com/issue-6/

#elearningweekly #elearningnews #elearningarticles #eleanringwebinar #elearningsummit #elearningjobs
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Have you done in-house training? Was it successful? How did you choose the program? What made it good?

It’s all about needs. You need students (staff) and you need material. In this chicken-or-egg scenario, it makes no sense to have one without the other.

You need buy-in from your staff, since they have to want to be there and see the benefit of their training. Force-feeding them doesn’t really help. In fact, it diminishes their retention to near zero. They need to know how and why the training is good for them.

In my previous career, I took a two-day training session and, for the life of me, I can’t tell you what it was supposed to teach. The only things I got out of that training session were some good sandwiches and the little flashlights they gave out on the second day.

The material needs to be relevant, it needs to be good, and it needs to keep the students’ attention. What’s the point in training staff on outdated hardware or on skills they will never get a chance to use?

However, having great material isn’t much good if the delivery system isn’t up to the task. That delivery system can be an engaging trainer or a polished eLearning LMS depending on your preferred instructional method.

What about location? You need somewhere to actually present the training if it’s going to take the form of instructor-led training. A good classroom is a key in getting your message heard – sometimes literally. You don’t want the instructor competing with the sounds of forklifts and trucks just outside the door.

In short, if you can meet those needs, you can present a good training program. 
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Bill Gates once said "Your most unhappy customers are your greatest source of learning." Given the large number of unhappy customers these days, it would seem there are a lot of sources for learning. Do you think companies in general are very good at customer service and making changes based on customer feedback? What about your company? Do you deal with customers yourself? Do you have any stories to tell about your own experiences? Any customer service "FAILS" you'd like to share? How about successes? Let us know!
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What do you see as the biggest negative impact on your productivity? Multi-tasking? Meetings? Social media? The guy in the next office? Please share your thoughts. Do you have more productivity ideas? If so, we’d love to hear them too, in our comments section below!

Check out this short article by Kim McKay with her thoughts on the matter...

You Can Teach an Old Dog New Tricks!

As our world gets faster, productivity becomes more important. Most of us are being asked to do more in less time, and with fewer resources. But that presents another challenge: who has the time to learn how to be more productive?

Think of it this way: if you invest $100 in the bank right now, that investment will continue to grow. Eventually you could have $200, $500, or even more! Productivity is the same way: invest a bit of time now and you’ll reap the rewards later. 

Here are five ideas to help you invest your time wisely and become more productive.
1. Find apps that can help you work smarter. We love Trello and TeuxDeux!
2. Learn how to leverage the programs that you use every day. For example, the Microsoft Office website offers mini tutorials and videos on common topics.
3. If you’re just starting out with a program that you’ll be using extensively, invest a few days in a complete training course.
4. Read a book. Len Merson’s “The Instant Productivity Toolkit” and Laura Stack’s “What To Do When There's Too Much To Do” are great starting points.
5. Keep learning! New tools, ideas, and programs are being developed every day.
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What’s Your Style?
By Kimberly McKay
In 1984, David Kolb published an article detailing the different ways that people learn. Over the years, others have built on his work and created their own learning style assessments.

All of these experts agree that there are four different aspects to learning:
Visual: Information that you see, such as slides, handouts, diagrams, etc.
Auditory: Information that you hear, such as someone lecturing.
Kinesthetic/Tactile: Things that you can do, such as experiments and hands-on activities.
Reading/Writing: Information expressed as words, such as textbooks and assignments.

This means that if I am teaching a course on Microsoft Word, I’ll include the following activities:
Diagrams and charts for visual learners
A spoken presentation for auditory learners
Hands-on exercises and labs for kinesthetic learners
Individual reading and review questions for reading/writing learners

While most of us have a preference for how we learn, learning from more than one aspect increases knowledge retention and improves our ability to apply what we have learned. Keep this in mind the next time you’re delivering a workshop, showing your child how to ride a bike, or teaching yourself how to play the violin!

What’s your learning style? Perhaps two of the greatest quotes about learning provide great ideas to stimulate a conversation:

“Education is what remains after one has forgotten what was learned in school”
-- Albert Einstein. 
(If you know much about Einstein, he didn’t have much positive to say about the very regimented educational system in Germany in the late 1800’s.)

“Tell me and I forget. Teach me and I remember. Involve me and I learn.”
-- Ben Franklin.
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Do you suffer from Glossophobia? More than likely... I know I do. And we're not alone.
Musicians, actors, magicians, trainers, and politicians all have one thing in common: performing in public. Stage fright is a workplace hazard for these people! According to the National Institute for Public Health, a whopping 74% of us suffer from Glossophobia... speaking in public. Many business people and other professionals are also, at one time or another, thrust into a speaking situation. Often times kicking and screaming!

Luckily, stage fright can be controlled with just a few easy tips. First, it’s important to understand the chemistry of stage fright. When we’re faced with a scary situation (like speaking in public), our body releases adrenaline; tries to make itself smaller (by slouching, for instance); and shuts down your digestive system to increase blood flow to other, more vital organs.

To counteract this release of adrenaline, try deep breathing and stretches. Focus on your breathing and your muscles rather than your negative thoughts. This will take some practice, but it works on a real, physical level.

Training and preparing for your big moment on stage can help, too. Knowing that you will be successful will give you the confidence that you need to beat stage fright and speak in public like a pro.

Have you been in this situation? Do you consider yourself an accomplished speaker, or “a natural?” What’s your secret? Or, are you like most of us, and dread the thought of getting up in front of a crowd. Got a story to share with us? Tips? Advice? Let us know!
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We are honoured to be nominated for the 2013 World Technology Award for Communication Technology! Read more here: http://bit.ly/1blxsYR
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"You are your greatest asset. Put your time, effort and money into training, grooming, and encouraging your greatest asset."
 -- Tom Hopkins

This is a great quote, and it serves to remind us that we should always keep growing and developing... on both a personal and professional level. What was the last thing you did on either front?
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Does your company or organization invest in customer service training? Check out these facts compiled by Forrester Research for the 2012 Customer Experience Index: 
86% of customers will pay more for better service.
Only 1% of customers feel companies consistently live up to expectations.
Only 37% of brands got a good or better grade in customer service.
73% of people trust recommendations of friends and family, only 19% trust company advertising.
And perhaps the scariest stat of all...
 89% of consumers began doing business with a competitor following a poor customer experience.

What are your thoughts? Any stories to relate? 
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