Profile

Cover photo
MaryAnn McCarra-Fitzpatrick
Worked at Onpoint Advocacy, Kluwer Academic/Plenum Publishers, Churchill Livingstone Publishers, Alan R. Liss, Publishers, Garland Publishing, Gannett Newspapers.
Attended CUNY Graduate Center (NYC), Manhattan College (Riverdale, NY), Lincoln High School (Yonkers, NY)
Lives in Peekskill, NY
247 followers|63,663 views
AboutPostsPhotosYouTube

Stream

JavaScript is used in a variety of ways to improve your browsing experience, such as validating and executing form submissions and allowing interactive content. Below, we have provided simple instructions for enabling JavaScript in the most popular web browsers. To determine your browser version ...
1
Add a comment...
 
#Sears   #SearsHoldings   #SearsHoldingCorporation   #SearsHoldingsCorp#EdwardLampert   #Lampert  
#searscares   #kenmore  


Attn: Mr. Edward Lampert
Chairman and CEO
Sears Home Services
Sears Holding Corporation
3333 Beverly Road
Hoffman Estates, IL 60179


Dear Mr. Lampert:

We have been attempting, since 31st August 2016, to get our Kenmore washing machine fixed.

On 31st August we were visited by technician 0003101 and were told that the repair would cost $770.00.

While we briefly considered purchasing a replacement washer, this became impractical when we were informed that our (still functioning) dryer would not be able to stack correctly upon a newer model dryer. At this point we decided upon repairing the machine.

When I called to make a subsequent appointment--- presumably for the repair-- I made it abundantly clear what the problem was.
Still, when we were visited a second time, on 3rd September 2016, all technician 0819755 did was charge us $344.97.

Yesterday, when I called, I was told that the next available appointment was for 15th September.
So far, we have paid Sears $436.23 and I have an ever-growing pile of laundry that wants washing.

I have to wonder, if we had ordered a new washer and dryer, how eager Sears would be to arrange for their installation.
Please be advised that the delay in executing this repair will have an immediate effect on whether or not we ever purchase another Sears product, or, indeed, patronize any of your stores.
In the coming years we may likely decide to replace our range, refrigerator, dishwasher, microwave, and air conditioners.

Do you think it likely, given the way this matter has been handled, that we will choose to purchase these units from Sears? I don't think so.
In addition, you may rest assured that we will share this negative experience with our friends, associates, and relatives. They purchase appliances too.

I noted, in your listing in Hoover's, that you have 40,000 employees. Is it possible that one of them might be available, today, to fix our washer?

Yours sincerely,

MaryAnn McCarra-Fitzpatrick
531 Union Avenue
Peekskill, NY 10556


mccarrafitz@hotmail.com
914.402.5399. Landline


31 August Service order no.: 41122260
3 Sept. Service order no.: 41125538
1
Add a comment...
JavaScript is used in a variety of ways to improve your browsing experience, such as validating and executing form submissions and allowing interactive content. Below, we have provided simple instructions for enabling JavaScript in the most popular web browsers. To determine your browser version ...
1
Add a comment...
JavaScript is used in a variety of ways to improve your browsing experience, such as validating and executing form submissions and allowing interactive content. Below, we have provided simple instructions for enabling JavaScript in the most popular web browsers. To determine your browser version ...
1
Add a comment...
JavaScript is used in a variety of ways to improve your browsing experience, such as validating and executing form submissions and allowing interactive content. Below, we have provided simple instructions for enabling JavaScript in the most popular web browsers. To determine your browser version ...
1
Add a comment...
 
#Sears   #SearsHoldings   #SearsHoldingsCorp#SearsHoldingCorporation   #SearsCares   #Kenmore   #Lampert   #EdwardLampert #LampertEdward   #washer   #KenmoreWasher   #Washer   #repair   #WashingMachine  


Kenmore via Kafka
General Information
Chat Start Time Chat End Time Chat Duration Operator Interaction ID
Sep 07, 2016 22:49:16 GMT Sep 07, 2016 23:23:25 GMT 00:34:09 Mark Johnson INT-va1appin09-1473288490862-34055
Chat transcript
Mark Johnson (22:49:18 GMT) : Good Evening! How may I assist you today?
Visitor (22:50:33 GMT) : Regards to order # XXXXXXXXXXX5538 The part the tech ordered last Saturday evening arrived. I need to schedule the installation
Mark Johnson (22:50:56 GMT) : Sure! I will be happy to check on that for you.
Mark Johnson (22:51:04 GMT) : May I have your full name, phone number and your complete service address, please?
Visitor (22:52:55 GMT) : I initially had a tech here in 8/31/16 He diagnosed problem and quoted us $700 I decided to wait 24 hours to see if I could replace the washer only, I could not replace only the washer on our stacked units. I called back Friday to reschedule the repair
Mark Johnson (22:54:00 GMT) : I will help you reschedule the appointment. May I have the above details, please?
Visitor (22:54:06 GMT) : Mark Fitzpatrick/MaryAnn McCarra FItzpatrick 531 Union Ave Peekskill NY 10566 Phone 914-402-5399
Mark Johnson (22:54:50 GMT) : Thanks for the details, Richard. Let me locate your service order and assist you further.
Visitor (22:55:23 GMT) : Actually my name is Mark also.
Mark Johnson (22:59:00 GMT) : Great! Mark.
Mark Johnson (22:59:35 GMT) : I see the appointment for your washer is scheduled for 09/15/2016 from 10:00 AM to 2:00 PM.
Visitor (22:59:46 GMT) : I actually had a tech here Saturday as well, and I expected the machine to be repaired on Saturday. My wife was lead to believe the tech on Saturday would have the part to repair. The tech did not have the part and had to order it. Thus the delay.
Mark Johnson (23:01:02 GMT) : I really wish I could have offered you a sooner date but my apologies, this is the first available date in your area.
Visitor (23:01:06 GMT) : I need the repair much faster than this for these charges. The tech could not give me a definitive answer Saturday and told us to schedule when the part arrived.
Mark Johnson (23:01:36 GMT) : I will add you on a cancellation list and if there is any cancellation by any other member for an early date our routing team will contact you immediately to make the changes.
Visitor (23:03:42 GMT) : Ok I will send this chat string to Sears Corporate. I see you arrive fast enough to collect the consultation fee but are lacking on the follow up repair.
Mark Johnson (23:05:11 GMT) : Sure, I understand the need for a sooner date and I apologize that our technician's are extremely busy in your area.
Visitor (23:06:58 GMT) : Yes but how come they arrive the next day knowing that they will only be here a few minutes. Why wasn't the part ordered last Friday when my wife called. Did you have the tech notes? I am just wondering why I paid these very expensive fees to be left holding on.
Visitor (23:07:28 GMT) : If I bought a new machine for less $$$ than the repair it would have been installed already.
Mark Johnson (23:10:33 GMT) : I see that the parts are ordered by our technician on 09/03/2016. I request you to please wait for the parts.
Visitor (23:10:58 GMT) : The parts arrived today..
Visitor (23:12:13 GMT) : The tech knew the timeline on Saturday when he ordered them. He knew they should arrive today and this could have been scheduled last Saturday by the onsite tech.
Mark Johnson (23:13:18 GMT) : I have added you on a cancellation list our routing team will contact you immediately when they find any early dates to make the changes.
Visitor (23:13:19 GMT) : Besides we called on Friday 9/2/16 and said please proceed with the repair.
Visitor (23:14:26 GMT) : All that happened was another tech arrived Saturday after the appointment window at 6pm to tell us he needs to order parts.
Visitor (23:15:42 GMT) : Should this repair date back to at least Friday 9/2/16 when my wife called. The onsite tech actually told me Saturday the installation should be within 24 hours of arrival.
Mark Johnson (23:16:59 GMT) : I understand your frustration, but my apologies. Since we do not have any appointment dates before 09/15/2016, I am unable to help you.
Visitor (23:17:57 GMT) : Is there someone I can contact with the authority to help me?
Visitor (23:18:23 GMT) : Since you are unable to assist resetting the date.
Mark Johnson (23:19:13 GMT) : I have made a note requesting sooner service, please wait our routing team will contact you once they find any sooner service date.
Mark Johnson (23:21:09 GMT) : You can contact us at our toll free number at: 1-800-4 MY-HOME (1-800-469-4663) between the hours of 7 AM to 10 PM.
Visitor (23:21:49 GMT) : Did your technician also leave notes that this will be a two person job. My washer and dryer are stacked. The price we were given for the repair was $700 by your onsite technician. I assume two techs are on the call.
Visitor (23:22:45 GMT) : I will follow up with Sears to find the correct person to contact regarding this matter.
Mark Johnson (23:22:58 GMT) : Yes, I see the notes requesting two technicians for the repair.
Visitor (23:23:19 GMT) : Thank you have a good evening.
1
Add a comment...
JavaScript is used in a variety of ways to improve your browsing experience, such as validating and executing form submissions and allowing interactive content. Below, we have provided simple instructions for enabling JavaScript in the most popular web browsers. To determine your browser version ...
1
Add a comment...
JavaScript is used in a variety of ways to improve your browsing experience, such as validating and executing form submissions and allowing interactive content. Below, we have provided simple instructions for enabling JavaScript in the most popular web browsers. To determine your browser version ...
1
Add a comment...
Story
Tagline
Editor, writer, poet, wife, mother........
Introduction

MaryAnn McCarra-Fitzpatrick blogs poetry at http://mccarra--poetry.blogspot.com/ 

Her work has appeared in MoonLit, The Westchester Times Tribune, Make Room for Dada, Mount Vernon Today, OBSOLETE Magazine, The Mount Vernon Inquirer, Thick With Conviction, Cavalier Literary Couture, the "Vox Mom" online feature of The Mom Egg and the Mount Vernon Independent.  Publication forthcoming in Torrid Literature and Clapboard House. Her work has been anthologized in the volume "Blood Beats in Four Square Miles" edited by james "jAFa" Fair, the first volume to gather together the work of poets living and working in Mount Vernon, New York.

A reader at such venues as The Back Fence,  Manhattan College, Blue Door Gallery, AC-BAW Arts Center, Lola's Tea House, Mount Vernon Public Library, ABC No Rio, and Centerfold Coffeehouse.
 
Poetry readings available on YouTube.
 
Poetry podcast available on Podbean and on Podsnack.
 
Audio and video samplings of her poetry are available on her blog, McCarra/Poetry.
 
In addition to the above, MaryAnn also creates collages from mixed media and found materials.  A sampling of these may be seen on Google+ and on the website "Uncooked Culture."

MaryAnn is a recent transplant to the banks of the Hudson, in Peekskill, New York--formerly having lived in the Fleetwood neighborhood of Mount Vernon, New York.  Her husband is Mark Fitzpatrick and their three sons are Aidan Michael, Conor Brian, and Brendan Walsh Fitzpatrick.

At present she is at work preparing a volume of poetry for publication.

Education
  • CUNY Graduate Center (NYC), Manhattan College (Riverdale, NY), Lincoln High School (Yonkers, NY)
    Ph.D. Program in English, 1989 - 1990
  • Manhattan College
    English and World Literature, 1985 - 1989
  • Lincoln High School
    1981 - 1985
  • Mark Twain Middle School
  • Public School No. 30
  • St. Simon Stock
  • Public School No. 33
Basic Information
Gender
Female
Relationship
Married
Other names
McCarra
Work
Occupation
Poet, Writer, Mother, Wife
Employment
  • Onpoint Advocacy, Kluwer Academic/Plenum Publishers, Churchill Livingstone Publishers, Alan R. Liss, Publishers, Garland Publishing, Gannett Newspapers.
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Peekskill, NY
Previously
Mount Vernon, NY - Yonkers, NY - New York, NY - Bronx, NY