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Platform28
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Welcome to Communication At Your Service
Welcome to Communication At Your Service

31 followers
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There are no 100% guarantees when it comes to avoiding #downtime. However, we've outlined five items that could help you come close. http://ow.ly/wNcUZ

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"Technological advancements of #thecloud offer enhanced security, reliability, upgradeability, and ease of use. All of these factors combined lead to enhanced customer engagement opportunities." http://ow.ly/wNg8M

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“The #cloud has provided an affordable, scalable, high availability, redundant environment for hosting applications without all of the intrinsic issues – cost, time, etc. – involved with building and maintaining our own environment.” #Platform28 dives further. http://ow.ly/wxOhL

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Cost reduction, better performance, redundancy, and easy #scalability remain the top motivators for IT spending shifting to the #cloud. What motivates your #IT spending? http://ow.ly/wxNOF

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Today’s blog: “And They Thought They Were Safe” – commentary and ideas around #DataSecurity in the #ContactCenter and beyond. http://ow.ly/wv2Jm

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The primary focus in the #contactcenter is on improved customer/constituent experience, while first call resolution is a worthy goal, according to Donna Fluss' article, "8 Contact Center and Servicing Trends for 2014.” What #trends do you foresee in 2014? http://ow.ly/wuned
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