"... for the last 14 years, every time MaxMind’s database has been queried about the location of an IP address in the United States it can’t identify, it has spit out the default location of a spot two hours away from the geographic center of the country... Which happens to be in the front yard of Joyce Taylor’s house"
When someone's hurting, our first instinct might be to tell them everything we think will help. But this doesn't always soothe their pain. Here's why, and what we could do that would be far more helpful.