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James Byers
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James Byers

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OK, this is good. Especially #2 and #3.
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James Byers

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James Byers

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Vic Gundotra originally shared:
 
Icon Ambulance

One Sunday morning, January 6th, 2008 I was attending religious services when my cell phone vibrated. As discreetly as possible, I checked the phone and noticed that my phone said "Caller ID unknown". I choose to ignore.

After services, as I was walking to my car with my family, I checked my cell phone messages. The message left was from Steve Jobs. "Vic, can you call me at home? I have something urgent to discuss" it said.

Before I even reached my car, I called Steve Jobs back. I was responsible for all mobile applications at Google, and in that role, had regular dealings with Steve. It was one of the perks of the job.

"Hey Steve - this is Vic", I said. "I'm sorry I didn't answer your call earlier. I was in religious services, and the caller ID said unknown, so I didn't pick up".

Steve laughed. He said, "Vic, unless the Caller ID said 'GOD', you should never pick up during services".

I laughed nervously. After all, while it was customary for Steve to call during the week upset about something, it was unusual for him to call me on Sunday and ask me to call his home. I wondered what was so important?

"So Vic, we have an urgent issue, one that I need addressed right away. I've already assigned someone from my team to help you, and I hope you can fix this tomorrow" said Steve.

"I've been looking at the Google logo on the iPhone and I'm not happy with the icon. The second O in Google doesn't have the right yellow gradient. It's just wrong and I'm going to have Greg fix it tomorrow. Is that okay with you?"

Of course this was okay with me. A few minutes later on that Sunday I received an email from Steve with the subject "Icon Ambulance". The email directed me to work with Greg Christie to fix the icon.

Since I was 11 years old and fell in love with an Apple II, I have dozens of stories to tell about Apple products. They have been a part of my life for decades. Even when I worked for 15 years for Bill Gates at Microsoft, I had a huge admiration for Steve and what Apple had produced.

But in the end, when I think about leadership, passion and attention to detail, I think back to the call I received from Steve Jobs on a Sunday morning in January. It was a lesson I'll never forget. CEOs should care about details. Even shades of yellow. On a Sunday.

To one of the greatest leaders I've ever met, my prayers and hopes are with you Steve.

-Vic
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James Byers

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Pierre Far originally shared:
 
Website outages and blackouts the right way

tl;dr: Use a 503 HTTP status code but read on for important details.

Sometimes webmasters want to take their site offline for a day or so, perhaps for server maintenance or as political protest. We’re currently seeing some recommendations being made about how to do this that have a high chance of hurting how Google sees these websites and so we wanted to give you a quick how-to guide based on our current recommendations.

The most common scenario we’re seeing webmasters talk about implementing is to replace the contents on all or some of their pages with an error message (“site offline”) or a protest message. The following applies to this scenario (replacing the contents of your pages) and so please ask (details below) if you’re thinking of doing something else.

1. The most important point: Webmasters should return a 503 HTTP header for all the URLs participating in the blackout (parts of a site or the whole site). This helps in two ways:

a. It tells us it's not the "real" content on the site and won't be indexed.

b. Because of (a), even if we see the same content (e.g. the “site offline” message) on all the URLs, it won't cause duplicate content issues.

2. Googlebot's crawling rate will drop when it sees a spike in 503 headers. This is unavoidable but as long as the blackout is only a transient event, it shouldn't cause any long-term problems and the crawl rate will recover fairly quickly to the pre-blackout rate. How fast depends on the site and it should be on the order of a few days.

3. Two important notes about robots.txt:

a. As Googlebot is currently configured, it will halt all crawling of the site if the site’s robots.txt file returns a 503 status code for robots.txt. This crawling block will continue until Googlebot sees an acceptable status code for robots.txt fetches (currently 200 or 404). This is a built-in safety mechanism so that Googlebot doesn't end up crawling content it's usually blocked from reaching. So if you're blacking out only a portion of the site, be sure the robots.txt file's status code is not changed to a 503.

b. Some webmasters may be tempted to change the robots.txt file to have a “Disallow: /” in an attempt to block crawling during the blackout. Don’t block Googlebot’s crawling like this as this has a high chance of causing crawling issues for much longer than the few days expected for the crawl rate recovery.

4. Webmasters will see these errors in Webmaster Tools: it will report that we saw the blackout. Be sure to monitor the Crawl Errors section particularly closely for a couple of weeks after the blackout to ensure there aren't any unexpected lingering issues.

5. General advice: Keep it simple and don't change too many things, especially changes that take different times to take effect. Don't change the DNS settings. As mentioned above, don't change the robots.txt file contents. Also, don't alter the crawl rate setting in WMT. Keeping as many settings constant as possible before, during, and after the blackout will minimize the chances of something odd happening.

Questions? Comment below or ask in our forums: http://www.google.com/support/forum/p/Webmasters?hl=en
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James Byers

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We won Big Boat this weekend on TNT in the IRC B division. This is the City of San Francisco Trophy we won, aka The Shovel.
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e. cho's profile photoAaron Peterson's profile photoJamison Gray's profile photoMina Y's profile photo
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Mina Y
 
Wow! Congratulations, James!
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James Byers changed his profile photo.

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James Byers changed his profile photo.
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At least he doesn't look like he's still 14 years old......
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Co-founder of Wikispaces. Also found at jbyers.com.
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