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Steve Mulder
Works at National Public Radio
Lives in Somerville, MA
142 followers|362 views
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Work
Occupation
Director of User Experience & Analytics
Employment
  • National Public Radio
    Director of User Experience & Analytics, present
  • Isobar
    VP, Experience Strategy, 2011
Basic Information
Gender
Male
Story
Introduction
Steve Mulder is Director of User Experience & Analytics at NPR Digital Services, where he helps provide tools, services, and consulting to all the NPR member stations around the country. Previously, he was VP, Experience Strategy at Isobar, where he transformed customer insights and business and brand strategies into engaging online experiences that drive results. He is the author of The User Is Always Right: A Practical Guide to Creating and Using Personas for the Web and a regular speaker at web conferences. He has 15 years of experience in digital strategy, customer research, information architecture, interaction design, and usability. He has brought his expertise to a wide range of companies, including NPR, Nokia, Samsung, Philips, Adidas, Fidelity, Finish Line, TD Canada Trust, TripAdvisor, HumanaOne, Talbots, PC Connection, 3M, and Estee Lauder.
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Currently
Somerville, MA