Profile

Cover photo
Verified local business
J. Brown Jewelers
Jeweler
Today 9:30AM–5PM
22 followers|170,538 views
AboutPostsPhotosVideos

Stream

J. Brown Jewelers

Shared publicly  - 
1
Add a comment...

J. Brown Jewelers

Shared publicly  - 
1
Add a comment...

J. Brown Jewelers

Shared publicly  - 
1
Add a comment...
Contact Information
Map of the business location
1802 Reisterstown Rd Pikesville, MD 21208
1802 Reisterstown RoadUSMarylandPikesville21208
(410) 484-3388jbrownjewelers.com
Jeweler, Gift Shop
Jeweler
Gift Shop
Jewelry Buyer
Jewelry Designer
Jewelry Store
Today 9:30AM–5PM
Friday 9:30AM–5PMSaturday 10AM–5PMSunday ClosedMonday 9:30AM–5PMTuesday 9:30AM–5PMWednesday 9:30AM–5PMThursday 9:30AM–5PM
For three generations, J. Brown Jewelers' continual focus has been to bring our customers exceptional jewelry with courteous, and professional service at competitive prices. Visit our showroom today.
Google+ URL
Write a review
Review Summary
3.3
39 reviews
5 star
21 reviews
4 star
1 review
3 star
1 review
2 star
1 review
1 star
15 reviews
"Don was extremely helpful with the purchase of my Verragio engagement ring."
"I was at J. Brown's this week and dealt directly with Fred Brown (the owner."
"Like a wedding dress (ladies), it is first and foremost when selecting a dress."
Photos
Scrapbook photo 2
Scrapbook photo 3
Scrapbook photo 4
Scrapbook photo 5
Scrapbook photo 6
Upload public photo
Your Activity
All reviews
Dan Pahl's profile photo
Dan Pahl
4 weeks ago
Just bought an engagement ring. Employees are very helpful. Called back a few weeks later about resizing and they advised it was free and it takes about a day or two.
Y Zu's profile photo
Y Zu
7 months ago
I was at J. Brown's this week and dealt directly with Fred Brown (the owner). To say that I had a disgusting experience is not to say anything at all. All the ladys on staff were nice but five minutes into my "experience" I got to watch Fred Brown yell and terrorize his mostly female (there was only one male besides the two guards out front) staff about 1 loop missing out of one of the multiple cases they have there. The awful encounter did not end there. He made me wait almost 30 minutes for a watch I came to pick up and at the end of it all, I still was not able to receive what I came for. PEOPLE, DO NOT GO THERE! Not only is he a rude person and an incredible j***k to deal with, he also will make you feel like trash if you do not have $10,000 or more to spend. I am amazed that he is still in business being such a rude person with an awful customer service side. You can tell whether a customer has a lot of money or a small budget based on how Mr. Brown treats them. There are plenty of jewelry places in Baltimore that treat their employees and customers better than J Brown and these places actually do your repairs instead of sending them out. Stay away from them...
• • •
Katie Macdonald's profile photo
Katie Macdonald
a year ago
My boyfriend and I were shopping around for engagement rings and we didn't want a big name jewelry store chain. We came across J. Brown on Google and decided to visit. The store is so pretty - tons of selection that spans decades. I wanted an older looking ring and none of the chain stores had what I envisioned. We were greeted by Lynette who focused on finding the style of ring that I wanted first - we never touched on price until the end of the visit. She didn't try to "close us" that day which I appreciated sincerely. This is not a purchase you make in one day! In fact, Lynette was not "saleswoman-ly" at all, which made the entire experience more like a discovery process rather than shopping for it. After showing us a few options that fit the description of my desired style, we eventually found the PERFECT ring! She offered us interest free financing (a new feature as of about April 2015), which helped us out tremendously - we wouldn't have been able to pay for the entire ring up front. While they don't offer a lifetime warranty like the big chains tend to do, Lynette assured us that they would offer free check ups anytime I come in and they will appraise the ring for us as well. We got an amazing deal on the band and diamond, both great quality pieces. Ashley, one of the managers, explained the finer details of the financing option to us - she was also wonderful and very patient...and she had my watch cleaned for me too! My boyfriend and I are at the age where all of our friends are getting engaged, and we will be sure to recommend J. Brown Jewelers to them! We felt very comfortable and learned a lot about this world of jewelry. I predict that we will be customers for life.
• • •
Madeleine Foster's profile photo
Madeleine Foster
2 years ago
For those of you who have commented on poor service, you likely were served by the female employee. My fiancé was greeted by the male store owner/jeweler and said he couldn't have been nicer, or more honest about what he was purchasing. There is a reason the first thing you should mention is a budget. Like a wedding dress (ladies), it is first and foremost when selecting a dress. You may know what you have in mind style-wise however, if the salesperson is of good stature they are pretty much guaranteed to stay within that range. (They are going to know you won't be happy if you are brought out a $6k dress when you requested to stay under $3k; their goal is for you to spend money - however much that may be, and be satisfied with what you have purchased). A jeweler knows they will be ill thought of if they show you a 10k ring and your budget is 5k. Now, the reason they ask you to look at a diamond first is because that is the focal point of your ring and of course it will then affect the setting you are able to choose. You can't buy diamonds in a size or shape that won't fit into the setting you want and visa versa. They need to know the setting will support what you've chosen. My fiancé bought a gorgeous ring, and was asked up front what his budget was. It's not rude, it's what they absolutely need to know in the beginning because they know you will not end up purchasing something if what you've viewed is too expensive. He actually went through the process with him and explained exactly what he was looking at and what he should be looking for. He then showed him two diamonds - one only slightly larger than the other, and one which had a small flaw. He said to him "Can you tell me/see the difference?" The answer was no! He ended up with the less expensive ring for almost exactly the same quality and size. It was the difference of about $5k!! Now, that all being said I've also seen customers walk in wearing a t-shirt and shorts. A sensible jeweler is going to take one look at that and make a judgment call. Like it or not, the first thing any person notices is the appearance of another person. If you don't look like you are serious or, look like you won't be affording them much income, they are going to be less serious with you than if you walk in with a respectable manner. If you yell at someone with such an uncouth manner, you're not going to receive the same treatment as someone who is up front, direct, and has the proper attitude of someone who is clear about what they are looking for and serious about purchasing something. You don't walk into a jewelry store "just to look". Those are the types of people they're going to ignore. You walk in with the idea that you're going to purchase something. If you don't happen to see something you like, you're more than welcome to head out and thank them for letting you view the pieces. If you just wander about the store, they are going to be discontent. I have had 0 problems with the quality of my ring, setting, etc. The negative reviews on this page seem to be arrogant, emotive, and self-righteous, rather than helpful and informative. All in all I love my ring and he had a very positive experience in the examination/purchasing process.
• • •
Kerry Cahill's profile photo
Kerry Cahill
4 months ago
Wonderful Lynette at J.Brown was recommended to me by friends. We are all discerning jewelry customers. If you want great quality, prices, selection and service I highly recommend a trip to J. Brown. I've purchased several pieces recently and keep going back. I've passed along my recommendation to friends and family. 3/1/16 - update: if I could give 10 stars I would. I picked up a new piece last week that Lynette helped redesign and it's fantastic. I am so, so pleased.
• • •
Katie Rosen's profile photo
Katie Rosen
a year ago
I had a great experience with J. Brown. Don was extremely helpful with the purchase of my Verragio engagement ring. I knew what I wanted when I went in, and he was very responsive as to when it was shipping, and when it would be there. I took my diamond to them, and it was mounted in the setting on the same day! I got home and noticed there was a tiny diamond that fell out of the setting (sometimes after setting the main stone it can loosen things up a bit). They fixed the issue right away and I am very happy with my purchase and with the quality of customer service.
• • •
Naomi Pinson's profile photo
Naomi Pinson
a year ago
After our experience at J. Brown, my fiance and I will be taking a lifetime of business elsewhere. We had already purchased the stone, but went to J. Brown to look at engagement settings. I found a setting I liked, and we left the stone with them to send to the manufacturer to be mounted. My fiance was given a timeline of one month and he starting preparing the proposal. Three weeks later, after not hearing any updates, my fiance called J. Brown to see what the status of the ring was. He was told that the had made a mistake and sent the stone, the largest purchase he had ever made, to an incorrect address and the stone had been lost in the mail for 3 weeks. They had no way of tracking where it was. Needless to say, my fiance was incredibly upset and worried, yet they wrote off all of his concerns and basically told him not to call and they would reach out to him. They never took responsibility for the error and never attempted to make it up to us in some fashion as I would have expected through perhaps a discount on a wedding ring in an attempt to keep our business. The entire process took over two months and my fiance nearly proposed without a ring.
• • •
Sandi Jones's profile photo
Sandi Jones
2 years ago
RUDE! The receptionist who greeted us was nice, but that was it. The sales lady was very snobby and rude. We were shopping for an engagement ring and wanted to look at settings, but she insisted that we had to pick a diamond first. She said "you have to learn to loop it," meaning look at the diamond using the jewelers loop, yet she never explained what she expected us to see or learn. Eventually she pulled out some worn looking boxes and showed us some very gaudy rings. She was incredibly uninterested in what we wanted as customers. I don't know if she was prejudiced against working with a same-sex couple, or if she was simply arrogant and rude. I do know that we will NEVER return to J. Brown, nor will any of our family members.
• • •