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Carmel Day Spa & Salon
Beauty Salon
Today 9AM–9PM
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6219 Carmel Rd Charlotte, NC 28226
6219 Carmel RoadUSNorth CarolinaCharlotte28226
(704) 759-1440carmeldayspa.com
Beauty Salon, Day Spa
Beauty Salon
Day Spa
Facial Spa
Hair Salon
Nail Salon
Today 9AM–9PM
Friday 9AM–9PMSaturday 9AM–5PMSunday ClosedMonday ClosedTuesday 9AM–9PMWednesday 9AM–9PMThursday 9AM–9PM
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Carmel Day Spa & Salon, a successful full service spa & salon located minutes from Balantyne and South Park side of Charlotte, NC, caters to your individual needs utilizing both your specified tastes and requests using our expertise in the hair and skin care fields, while also combining a mixture of health and beauty. We believe that beauty is an individual journey...and we will make yours a relaxing experience you won’t soon forget, Enjoy!
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3.4
32 reviews
5 star
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1 review
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1 star
12 reviews
"I purchased a couples massage to this place on Groupon in September 2015."
"I've never gotten so many compliments on my hair color."
"Best spa experience I have ever had!"
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Emily S's profile photo
Emily S
3 months ago
I have NEVER written a Google review in my life but the customer service that Carmel Day Spa provides to their customers is appalling. I purchased a Groupon on February 16, 2016 after calling and speaking with the front desk staff at this establishment regarding their weekend openings. When I called back to make an appointment I was told they were short staffed and only had a few weekday appointments available for the next couple months. Due to my work schedule they were unable to book me until April 30, 2016 at 11am. I was disappointed but what choice did I have? Today, April 29, 2016 at 1:45pm I received the rudest phone call letting me know that the Spa was "no longer able to accommodate my appointment for tomorrow". I inquired as to why they were just now informing me less than 24 hrs before my appointment and was told "they were just getting around to it". I asked about staffing and was told they were fully staffed but could "no longer accommodate my appointment". Super disappointed with the run around I've gotten from this place. I immediately emailed Groupon to get my money back. Reporting to the BBB! Won't make that mistake again!!!
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Andrea Rivas
7 months ago
One of the best Spas i have ever been. The environment is really nice the staff and everyone is really friendly. My first time there and will be going back for sure. Wonderfull job Carmel Day Spa you deserve 5 stars and more . Really happy customer!! :)
Response from the owner - 7 months ago
Andrea, thank you for leaving us such a nice a kind review. We are glad to hear that you had such a wonderful experience on your recent visit to Carmel Day Spa & Salon and look forward to seeing you at your next opportunity to come see us.
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Lisa Kumpula
11 months ago
6.5 hour haircut! Misha did an absolutely fabulous job with my nieces hair.... But! We went in at 3:00 for a simple haircut. Misha really wanted to do highlights, my niece and sister agreed, and so we said fine. What she didn't say was that she simply didn't have the time to do it. We left my niece eventually to get my 3 year old for dinner/bed.... Completely unbelieving it would take much longer. Well, she was finally done at 9:30, 6.5 after getting there. For a cut and color. Misha was wonderful and sweet and I really like her, but 6.5 hours. No hair is worth that amount of time. Nobody has that much extra time in their day.
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Brittany Cary
a year ago
I love this salon! I have been coming here on and off for about a year for color and cut. Erin is AMAZING! She is hip to all the newest trends with hair and color. We go for a different look almost every time and it always comes out beautiful. I can bring in 50 pictures of color ideas and she'll always help me choose the best one FOR ME. Some stylist/colorist (in my opinion) choose what they like, not necessarily what would look best for the client based off their own appearance and style. But Erin always nails it! She cares for my hair and would always stop me if I wanted to do something that would potentially harm my hair. I recommend this salon to anyone. I will be sticking with them for as long as I'm in Charlotte.
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Eva Swanson
3 months ago
I purchased a couples massage to this place on Groupon in September 2015. After making 3 different appointments with this place since then, they have canceled all of the massage appointments we had set up. Our appointments were set up a month or 2 out which is fine since we would only be free usualky on Saturdays to get a massage. We would get a call the day or 2 before our appointment saying someone quit, got sick, and a flood so we wouldn't have our massage. I think we were very patient with them, and they did offer us a free massage after canceling the second. But, our groupon expired back in January and at this point, we want our money back since we feel like we are never going to get that couples massage since 7 months have gone by trying to. Very disappointed and I don't usually write reviews but I want to warn people. Also, I read other people's reviews, and it has happen to a lot to others too.
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Sierra Parker
8 months ago
I wouldn't recommend this place at all. After paying $200+ thru groupon I've been given attitude and the run around since July about appointments. These people wait til the day before to try and reschedule due to their unprofessional employees. Its bad enough having to wait a month or 2 for a 30 minute massage but to keep rescheduling for dumb reasons makes me want my money back. Of course they dont return your money they just keep promising to keep appointments only to cancel the day before again. I'm reporting this business to the BBB. Maybe that will help with getting things together because as of November 12 2015 this spa sucks!!
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Response from the owner - 8 months ago
Mrs. Parker, thank you for taking the time out of your day and giving our business an online review. At our spa we strive to give excellent customer service to all our guests. I would like to discuss your visit in further details. Please call me at 704-759-1440, Shohreh Rafie, owner.
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Nubian Fixx
8 months ago
These people are very unprofessional. I wanted to give my boyfriend something to help him relax. His brother was very ill so he spent hours at their hospital by his side daily . It took 2 months to finally get an appointment for a couples massage. It so happen to be the day after his brother passed away. After a tough few months and then the death of his brother I thought the massage would be perfect for my boyfriend relax. We drove almost 2 hours to get there and to be turned away. I was told the masseuse was out sick. This was very hurtful and disappointing to me. They didn't even offer any type of courtesy. They basically gave us another appointment for next year as they rushed us out the door. I would much rather have my money back. I don't want to ever go there again. I wouldn't recommend this place to anyone. These people should be ashamed of themselves. As I read reviews I see this is common for them not to honor appointments. They get paid up front but it will take you months before you get the lousy service they offer. I consider this as another form of stealing.
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Response from the owner - 8 months ago
Mrs. Fixx, we want to thank you for taking the time out of your busy day and sharing your comments. Our deepest condolences to you and your boyfriend for the loss of your boyfriend’s brother. The goal for our salon and spa is to always leave our guests with a pleasant memorable experience of their time with us. I would like to personally address your visit. Please call us at your earliest convenience and ask to speak to me directly at (704) 759-1440, Shohreh Rafie, Owner.
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Erica Britton
7 months ago
ERIN IS FANTASTIC!!!! I've never gotten so many compliments on my hair color. Really... stopped in the street, compliments. Trust me, GO SEE HER!!!! I am the pickiest person you will ever know about my hair, and I love every strand of it. Thank you Erin!
Response from the owner - 7 months ago
Erica, thank you ever so much for taking time out of your day and giving Carmel Day Spa & Salon such a kind review. We love the fact that you are enjoying your hair color done by Erin this much and getting all these compliments. Thank you again for the kind words and looking forward to seeing you when you have time to come get pampered again.