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Web Client Reach (WebClientReach)
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Online media specialist working and consulting with small business community
Online media specialist working and consulting with small business community

7 followers
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Things To Tell Every Customer
Must Have Customer Communication
We Want Your Feedback

At the end of any purchase, project or service with your customer, let them know you want to understand how the customer experience was for them. While it’s great to use many different methods to get your customer’s thoughts post-sale, you will get more feedback by personally letting them know you care about it and want it.

My bank let’s me know they want my feedback with signage, for example. (See the image above.)
This mention of desiring their feedback also takes your feedback process from surprise to an expectation. When your customer survey call, email or mailer arrives to request their feedback they aren’t surprised one bit. You also have increased the responsibility of the customers to respond since you made a personal request of it.
Best of all is your extra touch of mentioning. This speaks to your business’s culture of caring about your customer’s experience and that’s valuable in itself.
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New Jersey's Premier wholesalers of frameless shower doors, Medicine cabinets, shower door hinges.
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