Response from the owner - 6 months ago
My name is Rob Gregg and I'm the Assistant General Manager at The Lyndale Tap House. I was very disappointed to hear about your experience at our restaurant. Obviously, this is not the type of service we expect our employees to provide, and frankly I wouldn't expect you to receive that type of service at any restaurant. I can't do anything to fix what happened that evening, but I would like to offer you a $25 gift card and invite you back to show you that we normally provide great, attentive service to our guests, and that our food is hot, flavorful, and satisfying. Please email me with your address so that I can send a gift card to you in the mail. I hope that you can allow us to make up for the mistakes we made in the past, and that you come to see The Lyndale Tap House as a fun, delicious dining option in the future.
Assistant General Manager
The Lyndale Tap House