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John Sumser
Researcher and Analyst focusing on People and Technology. HR, HRTech, , Social Media
Researcher and Analyst focusing on People and Technology. HR, HRTech, , Social Media
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My experience with trying to get a set of Google Glass frames fitted with prescription lenses is beginning to border on the absurd.

First, I ordered the Curve Lenses and took them to a Glass approved optometrist who told me that my prescription would not work in the frames. I posted about that in the forum.

I then asked about returning those frames and what the protocol would be.

Then I ordered an new set of frames (Thin) in Charcoal. The arrived in the blue color. Rather than continue to rack up credit card bills, I decided to keep them and get frames. Those glasses should be ready in a week or so.

Meanwhile, I got responses from various Google team members that seemed like they hadn't bothered to read through the various postings. They all ended with the same annoying and trite attempt at customer service humor.

Today, I go a box from Google. It was for returning the Glass Device itself, Not the Frames.

I'm working hard to remain curious about this project and its consequences. What I am getting for the most part seem to be the buggy results of a badly designed retail system that is either suffering under unexpected volume or has some other process issues.

I expect, now that I've posted this, to receive overly patronizing responses from Googlers who haven't looked closely at the case.

Please. I want to keep the device and learn how to use it once the prescription is done. But, I want to return the frames that you said would work but didn't (because of the intense curve in their design).

Turns out that the new RX Frames don't work with just any old prescription. My Curve frames will not work with progressive lenses. Google's answer is to wait til more frames are in stock and then order them one at a time until I find a frame that works. That means that I'm in the market to trade someone a set of Curc=ve frames (unused) for one of the others. Any takers?

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