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Martim Alves
Worked at Avant Garde Appraisal Group
Lived in Winder, GA
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Martim Alves

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Martim Alves

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just sharing this one
 
Google+ Hangouts and the Future of Customer Service

http://sociologyplus.com/2012/01/10/google-hangouts-and-the-future-of-customer-servic/

This is an intriguing piece from +Ryan Crowe on the possibility of using Hangouts as a platform for customer support. I think and write a lot about engagement, and making organizational boundaries more permeable, and what Ryan's talking about here could be a real move in that direction. There are, of course, really sophisticated backend support solutions for large companies, but I think I could actually see smaller and even mid-tiered organizations using something like what Ryan is talking about here.

"... the ability to Hangout with a dedicated team of CSRs, we are able to return to a level of human interaction long since forgotten with the advent of the tele-call centers."

Definitely worth a read:
http://sociologyplus.com/2012/01/10/google-hangouts-and-the-future-of-customer-servic/

I'm also reading through the rest of his site, sociologyplus.com and finding lots of interesting, Google+ related material. Good stuff.
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Martim Alves

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very helpful article ;-)
 
Here is my list of the best wordpress plugins of 2012 - Let me know whats ones you agree with, don't agree with, or ones not on the list that should be...

Thanks in advance and hope the list is useful for you.
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Martim Alves

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LOL :D
 
ROTFFLMAO!!!!!!!!!!!!!!
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Veterinarian
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  • Avant Garde Appraisal Group
    Veterinarian
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This foul-mouthed gentleman has slitted blue eyes that are like two windows on the afternoon sky. His thick, straight, midnight black hair is worn in a style that reminds you of a wave of water. He's got a beard. He is very short and has an overmuscled build. His skin is white. He has full lips and a wide chin. His wardrobe is sexy.
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Hi my name's Martim
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Winder, GA
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