As an Asian, I was reading this and a reminder about how the old class structure of rigid vertical social status at work had play out yet again in what need to be now a more free and open world.
It might sound like just outright arrogance on the part of the offender but its not. Really its not. It will take a life versed in Asian Culture, especially Korean, and Japanese, and to a lesser extent the Chinese Culture to see through it.
Know this, many of these upper management in these Asian Corp simply still inherit a culture of Absolute Authority ; thought they might not know that but underlying they believe they act right when they see something wrong and would not hesitate to force a backtrack ( literally in this case ). Its a display of this outdated culture at play here and yes there is a display of simply being superior ( a class superiority sense so say .. ) I can't read the lady's mind but at that instance she's perhaps thinking that She was right and having every right to act the way she was. thought she's actually off duty and thus should not enforce her position. But in her mind she most likely believe ( and also act so ) that she's entitle to such no matter what. And that override the common sense of she's in the public. Many of the upper echelon of the Asian community act so ; in a sense that they detach themselves from the fact that they7 are among the public and act as if the world need to revolve around them according to them. And its not pure Class Superiority thinking ( thought it play a part ) Its a subconsciousness act of how they are as they relay themselves to the real world.
The way she use violence, and language the way she was display that fact quite frankly. She think she's in her office and was staring down a subordinate .. and unfortunately this is a growing trend in both Asia and rest of the world that we have people in the managing position more and more imposing isolated upon themselves towards the others, the world and the public.