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Andrew Ragland
Works at FASA
Lives in San Antonio, TX
1,491 followers|660,138 views
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Andrew Ragland

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Rarity, one of our females. #alpaca #farm #textiles #knitting #yarn
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What a pretty face!
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Management Lessons From Fandom

Have you seen Galaxy Quest? If not, you need to. The clip I've attached here is a scene that was cut from the theatrical release. Watch it. Go ahead, I'll wait.

Tony Shalhoub's character is an actor who played the chief engineer on a starship. He has been mistaken for his character on the TV show by a group of aliens who have a problem with their ship's engine. Shaloub's character has no idea how this technology actually works. He covers for it brilliantly, by doing exactly what a senior technical manager should do.

This is not a crisis situation, so instead of solving the problem, he turns it into a teachable moment. Like a senior manager should do, he walks his team through figuring out the solution themselves. The fact that he does not know the solution himself is not relevant. The team solves the problem, and learns something about the systems they support along the way.

To add bonus points, Shaloub's character picks the most junior crewman to question. This turns the situation into a confidence building exercise. By the end of it, the junior crewman has solved the big problem, gotten a kudo from his boss, and proven his worth to the team. He's going to be more engaged and more forthcoming with his ideas in the future.

So in a clip from a science fiction comedy, we've got two important lessons for technical managers. Shalhoub demonstrates how to teach problem solving skills, using the next question technique, and adds value to a team member, which in turn strengthens the organization. Not bad for a nerd movie.
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This movie is one of the rare cases where I wish most of the deleted scenes actually had been in the full movie. 
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Achievement unlocked.
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Turns out the Pakistani buffet down the road from me will be open Friday. Breaking with tradition, I will not be going to a Chinese place for Christmas this year. 
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The rug proceeds apace.
#weaving #textiles 
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This meeting could have been over in half an hour. There's this one guy, though, who can't ask a question in less than a hundred words, keeps revisiting his topics, and generally takes forever to wind down. I scheduled an hour because he was invited. We're not as in love with your voice as you are, dude. Learn to be succinct. 
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oh god that guy. He came to my HOA meeting the other day.
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The big loom, as my wife starts a throw rug.
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Steampunk roleplaying game from FASA Games Inc. 
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Greetings from the makers of 1879!
 
From the writers, artists, and staff of 1879, a very Merry Christmas to you and your families!
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Barn raised Great Pyrenees puppies, suitable for LGDs. They also transition to house dogs reasonably well, but you'll need a big house and plenty of outdoor space. We still have a couple out of this litter that are not spoken for. Need a really big dog?
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they look adorable, but our house is on a lot that is (at most) 25' wide and 125' long ... that is not enough space.
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Placemats that my wife made. 
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Have them in circles
1,491 people
Green Steve's profile photo
Nele De Beck's profile photo
Nigel Hodkinson's profile photo
josé alberto's profile photo
Robert Lozano's profile photo
Michael Brennan's profile photo
Sean Galt's profile photo
Middle East News's profile photo
amir esso's profile photo
Work
Occupation
Permaculture farmer, maillemaker, IT guy
Skills
Unix, Mac, Windows, Server Apps, Mainframe, Middleware, NOC Management, Project Management, Writer, Editor
Employment
  • FASA
    Line Developer, 2013 - present
    * Manage “1879” product line for a games publishing company, including but not limited to: ** Recruiting and managing freelance writers, artists, and application developers, including contract negotiations and assignments, creating and maintaining style guide and writers bible, and providing support and guidance as required ** Designing product line, including both tabletop roleplaying and miniatures wargames, components for these games such as cast metal miniatures for the wargame, and accessories such as software to support game play ** Acting as lead writer for product line, outlining all books, assigning chapters or portions to freelance team, integrating text created by freelance team into books in progress, and writing rules descriptions, short fiction, and other materials as required ** Project-managing the line, including setting and tracking milestones and deadlines, schedule slippage, resource allocation, etc. ** Editing all freelance projects to assure conformance with style guide, product content guidelines, fictional universe conformity, and quality ** Setting publishing schedule for all books and game accessories for product line, writing product descriptions for catalog listings, and assigning MSRP for each item * Represent company to the public, including fielding all e-mail directed to “contact us” web site link and contact@fasagames.com address, attending industry conventions, demonstrating company products at game stores and other venues, and working as social media publicist * Manage company shared files repository and versioning control system * Edit company web site as required to maintain current product lists and descriptions * Work with line developers of other game lines to coordinate production schedule, public relations appearances, and crossovers between game systems * Tools used include LibreOffice (open source MS Office equivalent), HTML, PHP, GIMP (open source Photoshop equivalent), ProjectLibre (open source MS Project equivalent), Evernote (MS OneNote equivalent), Facebook, Google+, Twitter
  • IGATE
    Operations Manager, 2015 - present
    L2 ops manager at KCI/Acelity
  • IGATE
    Project Manager, 2014 - 2015
    Manager of IMS and SD teams for IGATE at Church and Dwight.
Basic Information
Gender
Decline to State
Story
Tagline
Ita erat quando hic adveni.
Introduction
Maillemaker, permaculture farmer, IWW member, socialist, rabble rouser. Once upon a time I was an IT guy, but then I woke up.
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Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
San Antonio, TX
Previously
Ewing, NJ - Willis, VA - Richmond, VA - Chicago, IL - Cedar Rapids, IA - Plano, TX - Nashville, TN - Louisville, KY
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Andres at the front desk was the only employee actually working. He ran his butt off taking care of us. My wife has fibromyalgia and needs hydrotherapy after long car rides. The pool area opens at 7 according to the sign. At 8:30, it was still locked, and when Andres unlocked it, the hot tub was shut off and stone cold. No hydrotherapy for you. The engineer (didn't get his name) and the other guy whose jacket covered his badge gave us non apologetic apologies. The breakfast was terrible, with little that someone allergic to pork could eat other than carbs. Won't stay here again.
• • •
Public - 2 weeks ago
reviewed 2 weeks ago
Amazing chicken shawarma sandwich. They sprinkle feta in the olive oil that comes with the appetizer bread.
Public - 2 weeks ago
reviewed 2 weeks ago
They do an excellent grilled falafel sandwich, but the best offering is the set-menu breakfast. Do not go by yourself. Take a small group. There's lebneh, hummus, foul, yogurt with honey, sour cream with za'atar and olive oil, black and green olives, scrambled eggs with tomatoes and onions, and they bring out huge rounds of fresh-baked bread until you surrender. I went there with a group of six. Two more of our friends showed up after we had been served. We left with food still on the table, unable to finish it all. Excellent service, friendly staff, and I'm told they set up a good hookah.
• • •
Public - a month ago
reviewed a month ago
Excellent service by friendly people, fast and good value for the money.
Public - 5 months ago
reviewed 5 months ago
13 reviews
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Very geek-friendly, with a separate gaming room fitted out with a whiteboard and comfortable chairs, diverse genre decor, and a staff that play the games, watch the movies, and read the books. Brilliant menu, although a bit pricey for the average gamer.
Public - a month ago
reviewed a month ago
Excellent buffet, with Pakistani-influenced dishes that I don't usually see at an Indian restaurant. Good service, very polite staff. I've been here multiple times and never had a bad experience.
Public - a month ago
reviewed a month ago
Dunno about their hookahs, but they do an awe inspiring breakfast on Saturday mornings. Bring friends and be prepared to spend serious time with serious amounts of amazing food.
Public - 5 months ago
reviewed 5 months ago