Over a month, SSI Malden can't get their crap togetherI am a canary in a very dark coal mine
OK, so the people who depend on these services are all disabled and very sick.
On 8/29, they sent me a letter saying, "Congrats, you are broken enough to pay you cat-food pay to recognize your disability," and in theory put me on SSI.
I went to the Cambridge Social Security office and they told me, they could not help me, because I had just moved from Medford and my case was still in the Malden office.
And the Malden office? It was shut down because they'd had a water main break and the office was shut down. For a few days.
But they gave me a number of a person to call there who was my case worker.
I lost it in the move.
I called the national office and they looked up my case worker. I knew it wasn't the same one, because it was a man's name and not Chinese, but I kept calling and calling at least every few days all month.
For a month.
A woman calls me back. A woman with a Hispanic name and accent. So not woman #1, not man #2 -- a third case worker. Saying, "We've been trying to reach you. We've been sending notices to your Medford address but you haven't responded. We have this new Somerville address, but we're not sure if that's where we should be sending them."
Well folks, why would I give you a change of address if I hadn't moved
So I call woman #3 up? And her voicemail is full.
So it's likely that I will have to spend a day going to Malden to visit these folks in person to straighten this out. It's insane. What is WRONG with them? Are they all more disabled than I am?
What kind of voicemail system are they using, these days, that gets "full?" Storage is cheap, yo?
I am beside myself. This represents real suffering to many real people, not just me. Imagine myself as the canary. Despair is also a thing with feathers.
I have to remain pissed off in order not to give up.
If you wonder how people end up on the street when they don't have family, support networks, and advocates -- and a grantwriter level of patience with bureaucracy -- when they get ill?
You're looking at it.+WBUR
should do something about this on their Common Health blog. It's been a horrible process.