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Bryan Person
Works at Lithium Technologies
Attended Syracuse University (BA)
Lives in Austin, TX
8,344 followers|43,587 views


Bryan Person

Discussion  - 
I sent in an audio comment to today's FIR (20 January) about the growth of mobile messaging apps like WhatsApp, Viber, and LINE.  Are you using any of these apps today, either personally or professionally? 
Harry Hawk's profile photoBryan Person's profile photoEric Schwartzman's profile photo
My research in the 1990's showed that social media systems need content constraint e.g., filtering much like what Facebook did/does automagically with EdgeRank. G+ to my knowledge lacks that, and as such will surfer from a Firehose issue; mitigated by the fact that the circles/communities on G+ act as natural filters.
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The voices of the growing FIR Podcast Network ... 
Martin Waxman's profile photoRachel Miller's profile photoNeville Hobson's profile photoChuck Hester's profile photo
Thanks Bryan! We're excited to be a part of this illustrious group. Hope we can record a few shows with all of us in person... My house??
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Bryan Person

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Infographic from Curalate, an image analytics firm, on the types of Instagram photos that tend to garner the most likes.  A good guide for brands. 
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Bryan Person

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In this audio comment that I sent in to Shel and Neville for the December 13, 2013 edition of FIR, I talk about Instagram Direct as a new social customer service channel. 
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I admit you put the idea in my head :) 
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At a Social Media Breakfast East Bay event on Wednesday morning, Andrea Vascellari, host of FIR on Strategy, and +Shel Holtz finally met in person! 
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Just shared it ;)
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Have him in circles
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Starting a MOOC this week all about gamification. It's a free 10-week course offered by Coursera. Will be sure to keep the community updated about my experience, including relevant examples for the FIR Community. 
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Bryan, I took this course previously. You're in for a fun time. It was largely conceptual when I took Prof. Werbach's course. I hope now you'll be able to share more real-world examples of how gamification has been applied at work. Thanks.
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The Hobson & Holtz Report regularly check in with news about massive open online courses, or MOOCs.  This NPR story reports on on how MOOCs need to change. 
Harry Hawk's profile photoBryan Person's profile phototony molloy's profile photoRobert Safuto's profile photo
+tony molloy  I can eco your thoughts on Iversity.. although I have no data cap.. I thought the videos where well done, but not enough.
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Bryan Person

Discussion  - 
Here's an example of an Instagram Direct message I sent to US-based American Airlines last Friday.  More than 72 hours later, it hasn't even been viewed.  As I noted in my audio comment on this week's FIR, the airline isn't yet set up to review and respond to these private messages on IG.  They redirected me to send in the question via Twitter DM.  That approach might work in the interim, but it won't last long once customers turn to this channel for their customer service needs in increasing numbers.  
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Update: American sent an Instagram Direct reply on Monday night, saying hello and acknowledging our Twitter discussion.  Hope this means they can be more active in the new channel.  We'll see!
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A little late in posting this, but here's a shot of +Neville Hobson and me at the UK Social Media Communications Awards last month in London! 
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Have him in circles
8,344 people
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Director of Customer Success
  • Lithium Technologies
    Director of Customer Success, 2011 - present
  • LiveWorld, Monster; Boston Academy of English; Queensland University of Technology, SUNY Oswego
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Austin, TX
Boston, MA - Boston, MA; Syracuse, NY; Oswego, NY; Brisbane, Australia; Austin, Texas
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Director of Customer Success at Lithium. Husband & dad. Red Sox fan. Based in Austin, TX.

Bryan Person is the Director of Customer Success at Lithium, a social a customer experience platform. In his role, Bryan works with enterprises to build brand advocates by integrating social customer service into their business strategy.

Bryan is the founder of the Social Media Breakfast, a networking and education series for social media professionals with chapters in more than 40 cities around the world. Bryan lives in Austin, Texas with his wife and two children, and is a diehard Boston Red Sox fan. 

Areas of interest:

  1. How brands provide customer service through social media
  2. Facebook brand marketing, including News Feed Optimization (NFO) and EdgeRank

Bragging rights
- Got married in Brisbane, Australia!
  • Syracuse University (BA)
  • Queensland University of Technology (MA)
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