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CallMiner
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CallMiner provides leading speech analytics solutions for improving agent performance.
CallMiner provides leading speech analytics solutions for improving agent performance.

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CallMiner's posts

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How Companies Can Best Leverage Customer Data

In order to develop a full and complete picture of the customer journey, as well as truly understand their customers, companies must find ways to leverage the wealth of customer data at their disposal.

http://callminer.com/blog/companies-leverage-customer-data/ 

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Learn How Encore and +Open English Gain Award Winning Marketing Insights with Speech Analytics (Upcoming Webinar 11/29)

http://pages.callminer.com/Webinar2016-11GainMarketingInsights_CallMinerWebinar.html 

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How Did Speech Recognition Get So Much Better So Quickly?

The explosive adoption of consumer devices has led to expediential improvements in speed and accuracy in speech recognition engines used in speech analytics and other applications.

http://callminer.com/blog/speech-reco-get-much-better-quickly/ 

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LISTEN 2016 to Highlight the Benefits of Speech & Customer Journey Analytics

http://callminer.com/blog/listen-2016-highlight-benefits-speech-analytics/ 

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7 Tips for Providing Exceptional Customer Experiences

Research shows, by 2020, the customer will manage 85% of his or her experience with an enterprise without interacting with a human. Add to that statistic the fact that, within just a few years, the majority (89%) of companies will compete mainly on customer experience and the imperative is clear:

Customer experience must be made a priority. http://bit.ly/2dYXybO


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7 (More) Call Center Best Practices

http://bit.ly/2d3SJNV

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