Verizon wireless has pissed off a lot of people by delaying the Galaxy Nexus 4.0.4 update and blocking Google Wallet. I have been with Verizon wireless for many years. My family, extended family, and many friends are on it (largely due to my influence). I have been a loyal customer for a long time, but the Galaxy Nexus update and the Google wallet issues are have completely soured me to this company.
The problem is that Verizon is very old school in that they don't communicate to their customers about the issues their customers are interested in. They come across as an arrogant company that sits in its ivory tower and dictates what its customers need without considering customer feedback.
The only thing that keeps customers on Verizon right now is they have the best LTE network. However, once AT&T's and others' LTE networks mature, I'll bet many switch. I certainly plan to (unless Verizon changes its ways between now and when my contract expires). I have only two, very simple requirements to be a happy customer:
1) Stop obstructing Google Nexus devices (delayed updates, blocked apps - Google Wallet)
2) Communicate on these issues (your silence on these issues comes across as arrogance - money first, customers second!!).
I don't mind paying a little more for your services, but I cannot tolerate these two issues. Unless they change, I'm gone (and all those I influence). Verizon, your feedback - substantive feedback - is welcome.