+Verizon Wireless Customer Support
I have to admit that I am truly astounded by the incompetence of Verizon Wireless customer service. I spent some amount of time on the phone and was told that I could keep my existing plan, trade in any smart phone and just pay $100 (maybe plus another $40) to get a Galaxy S6. I was told that I could go to a Best Buy mobile in a neighboring city and pickup the S6 phone. The rep assured me that she was updating the notes on my account for the Best Buy representative. Before driving over 30 miles I called and spoke to the Best Buy manager. After looking up my account he informed me that they do not have access to the notes on my account and went on to explain that the representative had given me total misinformation and any upgrade would cause me to lose my grandfathered plan. But wait, there's more!!!
So then I call and ask to speak to a manager and the rep insists that I explain everything to her why I want a manager and finally puts me on hold where I waited until disconnected. Then I called back in and the representative told me that managers did not speak directly with customers so I shared with him that I would then spend my time posting reviews about VerizonWireless.
I have never encountered a company like VerizonWireless where EVERY TIME you call you will get a completely different story. I hardly think my words will do anything to lower VerizonWireless's reputation on the web since it seems there is no lower place for it to go but just felt to try anyway.
Verizon Wireless had me contact them privately on Facebook to resolve the issue which turned out to be an insulting waste of my time when all they did was say their standard blurb. You cannot believe a word that any customer service rep says on the phone. Verizon Wireless will NOT honor any promises made by their representatives.