Profile

Scrapbook photo 1
Scrapbook photo 2
Scrapbook photo 3
Scrapbook photo 4
Scrapbook photo 5
Verified name
Verizon Wireless Customer Support
5,511 followers|623,762 views
AboutPostsVideos

Stream

 
“Every sunrise is an invitation for us to arise and brighten someone’s day” .Richelle E. Goodrich How will you brighten someone’s day?
3
2
Matt B's profile photoVerizon Wireless Customer Support's profile photosteven call's profile photoJudy Roe's profile photo
67 comments
 
Judy, look no further help is here! How can I assist you?
- John
Add a comment...
 
Did you know you can change your outbound caller ID name? #VZWPSA  
I know that the default outbound caller id is always wireless caller but I had a question.  If I set it to my name would that cost me additional money a
5
3
Verizon Wireless Customer Support's profile photoTee P's profile photoMichael Kelley's profile photoМихаил Тихоненко's profile photo
117 comments
 
I'm sorry to learn that your phone is lost Olivia! Lamentably we are not able to track lost devices. If your device is an iPhone you can locate it via the Find My Phone feature https://www.apple.com/support/iphone/find/ if you had it enabled. If your device is an Android phone, you can located if you login at this link https://www.apple.com/support/iphone/find/ with your Gmail credentials.
- Antonio
Add a comment...
 
How to Keep Water from Damaging Your Smartphone #VZWPSA  
7
1
Terry Reed's profile photoBro. Steve Winter's profile photoVerizon Wireless Customer Support's profile photoJennifer Whitwiki's profile photo
25 comments
 
Hi Terry, we certainly appreciate your loyalty and are happy to help out. This plan is available to all our customers, but in order to receive the Line Access discount reducing the charge to $15.00 the lines would need to be using Edge and on a More Everything plan of 6GB or higher. If you have lines eligible to upgrade soon you may be able to consider the Edge program to upgrade your lines. Find our more about Edge here http://www.verizonwireless.com/landingpages/edge/.
- Adam
Add a comment...
 
Smart Rewards Loyalty Program from Verizon Wireless Ups the Ante with Points for Data #VZWPSA  
Verizon Smart Rewards, a unique loyalty program that offers a wide variety of rewards in exchange for points, just got even better.
20
6
johnny bester's profile photoMitchell Shankles's profile photodonald dowland's profile photoDebbie Dillow's profile photo
45 comments
 
+Mike Crogan Worthless scam 
Add a comment...
 
Do you think a 3rd party app is causing problems with your device? Learn how to check in safe mode #VZWPSA  
It's at a 50% charge. Went to plug it into the charger that charged it up yesterday with no problems and am getting a message saying "Stopped charge" due
10
5
Heather Peterson's profile photoDavid Gommo's profile photosusan “EudorA.” copeland's profile photoCarolyn Downs's profile photo
30 comments
 
My Samsung s5 still is having trouble thanks to the Android 5.0 update. It has a long delay of five seconds before my screen turn on. So, I can hang my phone call up. I have many friends experiencing the same problems. Fix this verizon, Samsung and Android programmers 
Add a comment...
 
Need to change your plan but worried about losing your promotional data? #VZWPSA  
I have a 2gb family share plan, and I also have 1GB of promotional data on my account for one year.  I'm wondering, if I change my data plan up or down
11
3
steven call's profile photoBob Chapman's profile photoGene G Jr's profile photoTony Faitro's profile photo
86 comments
 
You can't put a code in my moto g be be call it you can't cut it off or call out on it an can't move the icons on I'm using my back up phone don't. No the number for my moto g 
Add a comment...
Have them in circles
5,511 people
Matt Howland's profile photo
Ida damayanti's profile photo
William Ennis's profile photo
MANOJ KUMAR's profile photo
Nicole Marie Zamora's profile photo
sonnythop ortega's profile photo
Kelly Shelton's profile photo
Rick Ahrnkiel's profile photo
DIONNE WOODLAND's profile photo
 
Twitter autoplay - managing your settings is easy. #VZWPSA  
Twitter is without a doubt the best way to share and discover what is happening right now.
1
Courtney Sargent's profile photoVerizon Wireless Customer Support's profile photo
21 comments
 
I can certainly understand wanting to use your phone to the fullest. These devices are unlocked and we do not have any restrictions on them, thus we have no control over what signal it may or may not pull in when activated on another network. Not all networks are the same, not all SIM cards are the same. Your device was optimized for use on our network and will not work the same as others of the same model optimized to be used on other networks. Your best bet is to work with your carrier to see if they have any other suggestions for you to get the 3G/4G you are looking for.
- Sandy
Add a comment...
 
Having issues streaming music and video? You may have background data restricted on your phone. #VZWPSA  
I'm having problems streaming music with my Lucid - this happens in Amazon's mp3 player, spotify, pandora, i heart radio - when the screen goes to sleep,
1
1
Verizon Wireless Customer Support's profile photosteven call's profile photoAnna Smith's profile photo
24 comments
 
I don't remember my cell.phone for my moto g. You. Can do nothing withing I had not use over 3 mouths I just won't the phone to work 
Add a comment...
 
Understanding HOW you use your data just became easier #data #VZWPSA
9
3
Francis Villavicencio's profile photoBrenda Tackitt's profile photoJane Messner's profile photoJudy Matthews's profile photo
109 comments
 
awesome, what are the types of notifications i can receive when almost at my limit (email, sms, app/push) ? and can i adjust the timing of the notifications? thanks!
Add a comment...
 
Want to transfer photos to your new device? Learn how here, #VZWPSA  
Am I able to transfer my photos from my "old" LG Cosmos 2 over to my "new" LG Extravert 2?  My plan & phone # are remaining. the same.  Thank you!
11
Carmen Deyarmond's profile photoDavid Murray's profile photoChristian Parobek's profile photoVerizon Wireless Customer Support's profile photo
17 comments
 
Hello Christian. If I noticed that my line access fees were increasing, I'm certain I'd be alarmed. I agree that fees should not change from month to month (increasing or otherwise). While I'd like to provide an explanation for what's occurring with your bill, I'm not able to due to the lack of information available to me through this channel. If you like, you ma contact Verizon Wireless Customer Care from 6am to 11pm daily. You may also contact me directly by emailing VZWSupport@VerizonWireles.com. Please include my initials (DGM) in the message. Thank you. - Dion
Add a comment...
 
Not sure how to configure the mobile hotspot feature on your phone? Here's how you can get started. #VZWPSA  
Just got a new Droid Maxx and am trying to connect to iPad using mobile hotspot. I used all the time with Razzr Maxx HD but now iPad is asking for
15
3
Selvakumar Arumugam's profile photoNick Poon's profile photoTonia Persky's profile photoBrooke Cooley's profile photo
128 comments
 
Thank you I will call the number and find out Edge program. 
Add a comment...
 
Beware! Swapping your smartphone SIM card with another connected device may cause issues! Learn more here. #VZWPSA  
Hello, I have a UNLIMITED data plan with Verizon and I have a iPhone 6 Plus that takes a Nano SIM Card and so does the Verizon Jetpack 6620L what I wanted
8
4
Garrick Ivey (Leroy)'s profile photoroger maharaj's profile photoZa J's profile photoArnoldo Hernabdez's profile photo
60 comments
 
Hi--I have been trying to contact a customer service representative through chat and phone for several days but have not gotten help on how to solve my device issue.  My iPhone voicemail is going to a message center that asks for a mailbox number instead of my visual voicemail.  I have reset my network settings already and it hasn't helped.  Even though this seems to be a common issue, no one from Verizon has had any successful advice.  Can I get my voicemail reset?
Add a comment...
People
Have them in circles
5,511 people
Matt Howland's profile photo
Ida damayanti's profile photo
William Ennis's profile photo
MANOJ KUMAR's profile photo
Nicole Marie Zamora's profile photo
sonnythop ortega's profile photo
Kelly Shelton's profile photo
Rick Ahrnkiel's profile photo
DIONNE WOODLAND's profile photo
Story
Introduction
Welcome to Verizon Wireless Customer Support! We are extremely happy to be here and look forward to assisting you via this new social channel.

Whether you have questions regarding your wireless service, device, features, account or you just want to chat, our Social Media team is here to assist you: Monday - Friday from 8am EST - 3am EST and 9am EST to 3am EST Saturday and Sunday,