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Verizon Wireless Customer Support
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How to Keep Water from Damaging Your Smartphone #VZWPSA  
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scott Wilson's profile photoMelissa Huebner's profile photoVerizon Wireless Customer Support's profile photoJennifer Whitwiki's profile photo
6 comments
 
Wow! You've certainly been patience, Melissa. We want to get you the resolution quickly too! What kind of trouble is occurring? Please fill us in on a few more details.
- Jennifer
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Smart Rewards Loyalty Program from Verizon Wireless Ups the Ante with Points for Data #VZWPSA  
Verizon Smart Rewards, a unique loyalty program that offers a wide variety of rewards in exchange for points, just got even better.
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johnny bester's profile photoMitchell Shankles's profile photodonald dowland's profile photoDebbie Dillow's profile photo
31 comments
 
Debbie, we want to ensure you are able to use your device successfully. Are you having difficulties with making an outgoing call from your phone? If so, what make and model phone do you have? - Michelle
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Do you think a 3rd party app is causing problems with your device? Learn how to check in safe mode #VZWPSA  
It's at a 50% charge. Went to plug it into the charger that charged it up yesterday with no problems and am getting a message saying "Stopped charge" due
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Heather Peterson's profile photoDavid Gommo's profile photosusan “EudorA.” copeland's profile photoCarolyn Downs's profile photo
32 comments
 
My Samsung s5 still is having trouble thanks to the Android 5.0 update. It has a long delay of five seconds before my screen turn on. So, I can hang my phone call up. I have many friends experiencing the same problems. Fix this verizon, Samsung and Android programmers 
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Need to change your plan but worried about losing your promotional data? #VZWPSA  
I have a 2gb family share plan, and I also have 1GB of promotional data on my account for one year.  I'm wondering, if I change my data plan up or down
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Krystal McGinley's profile photoBob Chapman's profile photoGene G Jr's profile photoTony Faitro's profile photo
96 comments
 
I am currently a college student working full time and use to do business with Verizon Wireless. A  year ago I was sold a canada/mexico plan and was told I'd be able to use my phone without being charged crazy fees if I paid an additional monthly fee because I spoke to the guy in the store about leaving to go to mexico for a week and wanted to know my options. Well, I came back and had a bill of $12,277.21!!! When speaking to verizon about how this is a mistake that I was on a plan they said that the plan only allowed me to call to mexico and Canada from the usa and not vice versa. The guy at the store who sold me the plan apologized and said he didn't know that!! Even though I asked him five times if it was okay to use my phone and that I wasn't going to be charged anything crazy. The guy at the store turns out to be a new employee. I tried speaking with many people with Verizon about this issue and it has come to the point where each time I call and they pull up my account they hang up on me right away. Long story short, they sent it to collections and collections hasn't been very friendly. They ruined my credit score and even charged an addition $2,209.89 on top of the $12,277.21 Verizon tried to charge me. I tried to consolidate my debts so that maybe I'd be able to make monthly payments towards this debt that I feel I shouldn't have to pay anyways but because it hurt my credit to bad no one will help consilidate. They just want me to file bankruptcy and lose everything I worked hard to get for a Verizon bill!. 
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Software update available for your Verizon Samsung Galaxy Note® 3 http://vz.to/1FQkKla  #VZWPSA
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Russ Hanzlick's profile photoNatascha Kirkendoll's profile photoFakhruddin Daginawala's profile photoWendy Haagen's profile photo
62 comments
 
I have decided I do not want lollipop. Lg, Samsung, and even Motorola (x 2nd gen). When they updated to lollipop they get tons of force closes and freezes. My friend who has a Nexus 6 even has those issues sometimes and the Nexus 6 was released with it. I would rather wait until 5.2 to get an update.
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Verizon’s international calling plans make staying connected to friends simple & affordable  #VZWPSA
Verizon’s international calling plans make staying connected to far-flung family and friends simple and affordable.
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Baek Shane's profile photoVerizon Wireless Customer Support's profile photoJames Wilson's profile photoWendy Haagen's profile photo
16 comments
 
+Verizon Wireless Customer Support you couldn't just give him the toll free number to call instead of making him pay long distance when calling from a non-Verizon cell phone? I'm sure there is one. You are a telco, after all.
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Have them in circles
5,284 people
DIONNE WOODLAND's profile photo
Austin Myrick's profile photo
Pete Puebla's profile photo
Marcia Schroeder's profile photo
Tanya Whitman's profile photo
Brian Whiteman's profile photo
Mikki MacCheyne's profile photo
Michael Co's profile photo
Terrance Durousseau's profile photo
 
Understanding HOW you use your data just became easier #data #VZWPSA
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Dino Rodriguez's profile photoBrenda Tackitt's profile photoJane Messner's profile photoJudy Matthews's profile photo
54 comments
 
+Aaron Yorkson​, glad I can help.

Most Verizon Wireless Reps don't know their right from their left (my intention isn't to be pessimistic but, just stating the sad fact. They're eirher not properly trained or they just don't care to inform themselves).
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Want to transfer photos to your new device? Learn how here, #VZWPSA  
Am I able to transfer my photos from my "old" LG Cosmos 2 over to my "new" LG Extravert 2?  My plan & phone # are remaining. the same.  Thank you!
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Sol Rukatataku's profile photoSaleem Hawatmeh's profile photoVerizon Wireless Customer Support's profile photoCarmen Deyarmond's profile photo
14 comments
 
I need the FM chip activated in my phone. How do I do this?
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Not sure how to configure the mobile hotspot feature on your phone? Here's how you can get started. #VZWPSA  
Just got a new Droid Maxx and am trying to connect to iPad using mobile hotspot. I used all the time with Razzr Maxx HD but now iPad is asking for
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Verizon Wireless Customer Support's profile photoNick Poon's profile photoTonia Persky's profile photoBrooke Cooley's profile photo
123 comments
 
Nicole H I am so sorry to hear about the missing phone! That is never a good experience. What kind of phone was it?
- Bryan
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Beware! Swapping your smartphone SIM card with another connected device may cause issues! Learn more here. #VZWPSA  
Hello, I have a UNLIMITED data plan with Verizon and I have a iPhone 6 Plus that takes a Nano SIM Card and so does the Verizon Jetpack 6620L what I wanted
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Garrick Ivey (Leroy)'s profile photoroger maharaj's profile photoZa J's profile photoArnoldo Hernabdez's profile photo
55 comments
 
Brandon, we love the compatibility that we have with our customers. However, you can verify if devices are compatible on our network here: http://vz.to/1FGCRFC

- Lasina
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Learn how to customize your home screen with widgets. #VZWPSA 
Hi, I just upgraded from a Droid RAZR to a Samsung Galaxy S5. On my old Droid RAZR, I had the My Verizon Mobile app, which had a helpful gauge as its app
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Elizabeth Jensen's profile photoVerizon Wireless Customer Support's profile photoBob Chapman's profile photoWendy Haagen's profile photo
21 comments
 
+Elizabeth Jensen, family base is a wonderful feature to have on the account to help control usage. Sounds like there might be a plan change that is going to take place at the start of your next bill cycle. Is the account going down in calling plan? If so, you can always get that deleted until you get the family base set up and then put back into place. The best way to get this taken care of is to call our toll free number 800-922-0204 or by dialing *611 from your Verizon Wireless device.
- Kevin
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Follow these seven tips to get the most out of your new smartphone.  #VZWPSA
Get the most out of your mobile device from Verizon Wireless by following these seven steps.
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Henry Payes's profile photoKevin Carroll's profile photoVerizon Wireless Customer Support's profile photoWendy Haagen's profile photo
48 comments
 
+Kevin Carroll Let's take a closer look! Are you getting any error messages when signing in? Have you attempted to reset the password? What web browser are you using? Are you experiencing these issues with the My Verizon Mobile app as well? -EfrainM.
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People
Have them in circles
5,284 people
DIONNE WOODLAND's profile photo
Austin Myrick's profile photo
Pete Puebla's profile photo
Marcia Schroeder's profile photo
Tanya Whitman's profile photo
Brian Whiteman's profile photo
Mikki MacCheyne's profile photo
Michael Co's profile photo
Terrance Durousseau's profile photo
Story
Introduction
Welcome to Verizon Wireless Customer Support! We are extremely happy to be here and look forward to assisting you via this new social channel.

Whether you have questions regarding your wireless service, device, features, account or you just want to chat, our Social Media team is here to assist you:
7 days a week from 7am - 10pm CST.