I am currently a college student working full time and use to do business with Verizon Wireless. A year ago I was sold a canada/mexico plan and was told I'd be able to use my phone without being charged crazy fees if I paid an additional monthly fee because I spoke to the guy in the store about leaving to go to mexico for a week and wanted to know my options. Well, I came back and had a bill of $12,277.21!!! When speaking to verizon about how this is a mistake that I was on a plan they said that the plan only allowed me to call to mexico and Canada from the usa and not vice versa. The guy at the store who sold me the plan apologized and said he didn't know that!! Even though I asked him five times if it was okay to use my phone and that I wasn't going to be charged anything crazy. The guy at the store turns out to be a new employee. I tried speaking with many people with Verizon about this issue and it has come to the point where each time I call and they pull up my account they hang up on me right away. Long story short, they sent it to collections and collections hasn't been very friendly. They ruined my credit score and even charged an addition $2,209.89 on top of the $12,277.21 Verizon tried to charge me. I tried to consolidate my debts so that maybe I'd be able to make monthly payments towards this debt that I feel I shouldn't have to pay anyways but because it hurt my credit to bad no one will help consilidate. They just want me to file bankruptcy and lose everything I worked hard to get for a Verizon bill!.