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Verizon Wireless Customer Support
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Did you know you can change your outbound caller ID name? #VZWPSA  
I know that the default outbound caller id is always wireless caller but I had a question.  If I set it to my name would that cost me additional money a
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Verizon Wireless Customer Support's profile photoTee P's profile photoMichael Kelley's profile photoМихаил Тихоненко's profile photo
31 comments
 
Problems with the operator in our country there, and the Internet connection works, but would like to get more for your device. This can be done only through the root tend to get more opportunities. The problem, as I read on the forums only in your company .. Help to unlock the bootloader on the device itself .. He does not get the root and make changes to the settings .. I spoke with our service centers, they are advised to contact you ..
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How to Keep Water from Damaging Your Smartphone #VZWPSA  
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andrew wood's profile photoVerizon Wireless Customer Support's profile photoBro. Steve Winter's profile photoJennifer Whitwiki's profile photo
21 comments
 
+Verizon Wireless Customer Support I have to admit that I am truly astounded by the incompetence of Verizon Wireless customer service.  I spent some amount of time on the phone and was told that I could keep my existing plan, trade in any smart phone and just pay $100 (maybe plus another $40) to get a Galaxy S6.  I was told that I could go to a Best Buy mobile in a neighboring city and pickup the S6 phone.  The rep assured me that she was updating the notes on my account for the Best Buy representative.  Before driving over 30 miles I called and spoke to the Best Buy manager.  After looking up my account he informed me that they do not have access to the notes on my account and went on to explain that the representative had given me total misinformation and any upgrade would cause me to lose my grandfathered plan.  But wait, there's more!!!

So then I call and ask to speak to a manager and the rep insists that I explain everything to her why I want a manager and finally puts me on hold where I waited until disconnected.  Then I called back in and the representative told me that managers did not speak directly with customers so I shared with him that I would then spend my time posting reviews about VerizonWireless.

I have never encountered a company like VerizonWireless where EVERY TIME you call you will get a completely different story.  I hardly think my words will do anything to lower VerizonWireless's reputation on the web since it seems there is no lower place for it to go but just felt to try anyway.

Verizon Wireless had me contact them privately on Facebook to resolve the issue which turned out to be an insulting waste of my time when all they did was say their standard blurb.  You cannot believe a word that any customer service rep says on the phone.  Verizon Wireless will NOT honor any promises made by their representatives.

Steve Winter 
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Smart Rewards Loyalty Program from Verizon Wireless Ups the Ante with Points for Data #VZWPSA  
Verizon Smart Rewards, a unique loyalty program that offers a wide variety of rewards in exchange for points, just got even better.
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johnny bester's profile photoMitchell Shankles's profile photodonald dowland's profile photoDebbie Dillow's profile photo
43 comments
 
Hi, Sandy ~

There are too many to list herein - lease contact me at the 9940 number or by email, and I can provide the details and what transpired w/ Verizon support thus far.

Thank you,

~ Bruce
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Do you think a 3rd party app is causing problems with your device? Learn how to check in safe mode #VZWPSA  
It's at a 50% charge. Went to plug it into the charger that charged it up yesterday with no problems and am getting a message saying "Stopped charge" due
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Heather Peterson's profile photoDavid Gommo's profile photosusan “EudorA.” copeland's profile photoCarolyn Downs's profile photo
32 comments
 
My Samsung s5 still is having trouble thanks to the Android 5.0 update. It has a long delay of five seconds before my screen turn on. So, I can hang my phone call up. I have many friends experiencing the same problems. Fix this verizon, Samsung and Android programmers 
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Need to change your plan but worried about losing your promotional data? #VZWPSA  
I have a 2gb family share plan, and I also have 1GB of promotional data on my account for one year.  I'm wondering, if I change my data plan up or down
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Krystal McGinley's profile photoBob Chapman's profile photoGene G Jr's profile photoTony Faitro's profile photo
85 comments
 
I am currently a college student working full time and use to do business with Verizon Wireless. A  year ago I was sold a canada/mexico plan and was told I'd be able to use my phone without being charged crazy fees if I paid an additional monthly fee because I spoke to the guy in the store about leaving to go to mexico for a week and wanted to know my options. Well, I came back and had a bill of $12,277.21!!! When speaking to verizon about how this is a mistake that I was on a plan they said that the plan only allowed me to call to mexico and Canada from the usa and not vice versa. The guy at the store who sold me the plan apologized and said he didn't know that!! Even though I asked him five times if it was okay to use my phone and that I wasn't going to be charged anything crazy. The guy at the store turns out to be a new employee. I tried speaking with many people with Verizon about this issue and it has come to the point where each time I call and they pull up my account they hang up on me right away. Long story short, they sent it to collections and collections hasn't been very friendly. They ruined my credit score and even charged an addition $2,209.89 on top of the $12,277.21 Verizon tried to charge me. I tried to consolidate my debts so that maybe I'd be able to make monthly payments towards this debt that I feel I shouldn't have to pay anyways but because it hurt my credit to bad no one will help consilidate. They just want me to file bankruptcy and lose everything I worked hard to get for a Verizon bill!. 
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Software update available for your Verizon Samsung Galaxy Note® 3 http://vz.to/1FQkKla  #VZWPSA
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Russ Hanzlick's profile photoNatascha Kirkendoll's profile photoFakhruddin Daginawala's profile photoWendy Haagen's profile photo
62 comments
 
I have decided I do not want lollipop. Lg, Samsung, and even Motorola (x 2nd gen). When they updated to lollipop they get tons of force closes and freezes. My friend who has a Nexus 6 even has those issues sometimes and the Nexus 6 was released with it. I would rather wait until 5.2 to get an update.
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Have them in circles
5,360 people
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Startups on Google+'s profile photo
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Having issues streaming music and video? You may have background data restricted on your phone. #VZWPSA  
I'm having problems streaming music with my Lucid - this happens in Amazon's mp3 player, spotify, pandora, i heart radio - when the screen goes to sleep,
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Raj Ik's profile photoTessy Caldwell's profile photoBro. Steve Winter's profile photoVerizon Wireless Customer Support's profile photo
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+Bro. Steve Winter, we value your time and want to make sure your concerns are addressed. We do answer post in the order they were received, as we will ensure we look into your concerns. Please don’t lose faith in us, we want to make things right. We are here to help.

- Takendra
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Understanding HOW you use your data just became easier #data #VZWPSA
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Michael Tyler's profile photoBrenda Tackitt's profile photoJane Messner's profile photoJudy Matthews's profile photo
99 comments
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Want to transfer photos to your new device? Learn how here, #VZWPSA  
Am I able to transfer my photos from my "old" LG Cosmos 2 over to my "new" LG Extravert 2?  My plan & phone # are remaining. the same.  Thank you!
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Sol Rukatataku's profile photoSaleem Hawatmeh's profile photoVerizon Wireless Customer Support's profile photoCarmen Deyarmond's profile photo
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I need the FM chip activated in my phone. How do I do this?
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Not sure how to configure the mobile hotspot feature on your phone? Here's how you can get started. #VZWPSA  
Just got a new Droid Maxx and am trying to connect to iPad using mobile hotspot. I used all the time with Razzr Maxx HD but now iPad is asking for
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Courtney Sargent's profile photoNick Poon's profile photoTonia Persky's profile photoBrooke Cooley's profile photo
125 comments
 
+Verizon Wireless Customer Support​ why is it so impossible for the Galaxy S3 to be updated to very least 4.4.4
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Beware! Swapping your smartphone SIM card with another connected device may cause issues! Learn more here. #VZWPSA  
Hello, I have a UNLIMITED data plan with Verizon and I have a iPhone 6 Plus that takes a Nano SIM Card and so does the Verizon Jetpack 6620L what I wanted
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Garrick Ivey (Leroy)'s profile photoroger maharaj's profile photoZa J's profile photoArnoldo Hernabdez's profile photo
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I'm thrilled to hear that we were able to get that solved Harold! We always want to make sure you get the support you need. Please let us know if there is anything else we can assist you with! http://vz.to/1uFSrkz
- Andrew
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Learn how to customize your home screen with widgets. #VZWPSA 
Hi, I just upgraded from a Droid RAZR to a Samsung Galaxy S5. On my old Droid RAZR, I had the My Verizon Mobile app, which had a helpful gauge as its app
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Elizabeth Jensen's profile photoVerizon Wireless Customer Support's profile photoBob Chapman's profile photoWendy Haagen's profile photo
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+Elizabeth Jensen, family base is a wonderful feature to have on the account to help control usage. Sounds like there might be a plan change that is going to take place at the start of your next bill cycle. Is the account going down in calling plan? If so, you can always get that deleted until you get the family base set up and then put back into place. The best way to get this taken care of is to call our toll free number 800-922-0204 or by dialing *611 from your Verizon Wireless device.
- Kevin
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People
Have them in circles
5,360 people
Traci Taylor's profile photo
Jeff Trocchio's profile photo
Startups on Google+'s profile photo
The Lone Drainer and Pronto's profile photo
Theo Kollaris's profile photo
Tim Williams's profile photo
kim coffey's profile photo
Zoila Reino's profile photo
Crestina Pacheco's profile photo
Story
Introduction
Welcome to Verizon Wireless Customer Support! We are extremely happy to be here and look forward to assisting you via this new social channel.

Whether you have questions regarding your wireless service, device, features, account or you just want to chat, our Social Media team is here to assist you: Monday - Friday from 8am EST - 3am EST and 9am EST to 3am EST Saturday and Sunday,