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Ashley Ganoe
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Female
I called a few months ago and secured an appointment with Dr. Brown. I was referred to the office by a coworker. I arrive for my 11am appointment at 10:45am and sign in. No one calls me to the window until 11am. When I arrive at the window the women says to me we don't have you scheduled today. I assured her I was scheduled why else would I be here. She asks me 4 times how to spell my last name and says that they don't have me in the system. She does nothing to try and fit me in while I'm standing there and says a nurse practitioner can take me tomorrow. That doesn't work with my schedule I ask if anyone can see me right then and she was the most unhelpful person ever. The staff is incompetent can't even schedule an appointment correctly for someone who called months ago. The women at the front desk is rude, not helpful and probably the one who can't schedule appointments. I will never return there again or refer a friend there.
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Public - a month ago
reviewed a month ago
I never visit Supercuts but needed my roots touched up before leaving for vacation and wanted to go somewhere quick and less expensive. I called the salon (if you can call it that) and asked if I need to make an appointment. The women on the phone said no they don't take appointments and if I come in by 4:30pm they should be able to get me in right away. I arrived at Supercuts at 4:15pm and she says it will be 30 minutes. I wait and notice people are coming in who called ahead and got their names on the list. I was so upset but decided my 30 minutes are almost up I can wait. 10 minutes later I go up to the desk and ask how much longer because I if it was going to be more time I would head to Starbucks and grab a drink. She said I'd have time and to expect about 15 more minutes. I leave for Starbucks and come back. Wait another 30 minutes and finally a young women says to me "I'm done at 6pm and we have to have two people cutting hair at all times so I can't color your hair". It was 5:40pm at that time and can't believe she said that. She continued to say one girl will come back from break in 15 minutes and she will take you then. I decided to time it and after 20 minutes I just left, the women never came back from break and no one called me. This was 6pm and I waited there for an hour and a half. They only had ONE women doing color on a Friday night. I will never go back to a Supercuts or refer a friend there. They only cater to men and people who want a bad hair cut. I even called the main office and they were not helpful.
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Public - a month ago
reviewed a month ago
2 reviews
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