I love the fact that they give you a ride to where you need to go while your car is being serviced, so if its work or errands, you're still good to go. PLUS, they come back and pick you up, no matter WHERE YOU ARE! They tell you specifically what you need and what you don't need... What is of Major, Minor, or NO concern in terms of having your car serviced. That's HUGE in my book, b/c its not the salesmen pitch of trying to make money. It was an honest and genuine experience. I will NEVER go to a 3rd party mechanic!