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Celtic Driver Training Limited
"Working towards zero road casualties."
"Working towards zero road casualties."
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How many organisations consider the specific needs of their disabled drivers? How many organisations know what help is available to support drivers who may have additional needs?

Have you ever considered how important the selection of a company car is for an individual with disability? For example, how easy is the vehicle for someone to get into who has mobility problems? Have you considered adaptations which could be as simple as a cushion to provide lower back support or raise the driver’s height? Have you asked your drivers for their input?

How disability friendly are your policies and procedures? Have you ever considered how tasks which take you a given time to complete may take a disabled person longer? What about pain and fatigue management and how these affect the driving task?

Disability should not limit the productivity of your employees. Whilst responsible employers already make reasonable adjustments in the work place have you ever considered what adjustments you can make to support all of your staff who have to drive as part of their work above and beyond providing s company car?

What can you do to help and support all of your staff?

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The Power of a Phone Call

My wife’s car broke down last week and needed to go into a main dealer for diagnostics and repair. I dropped the car off this Monday and received and update Monday afternoon to let me know the work the main dealer had carried out. I was told the car was still not running right and they needed to make some more combustion tests, would need to keep my vehicle and would get back to me the next day. All was good up to this point.

Tuesday I received no update so in the afternoon I phoned up to be told that my car needed more diagnostic tests and would I authorise them. Now to say I was not happy is an understatement. I had assumed they would just get on with the tests and update me. However, the reality was that the car had been sat there from 8 am until 2.30pm with nothing having been done.  Just before the end of their working day I phoned up for an update regarding the diagnostics I had authorised to be told the service manager was with a customer and he would phone me back. Suffice to say no phone call. Customer service 0/10!.  MY tense levels 8/10.

Today I phone up at 9 am for an update. I was updated about the work I was already aware they had completed. However, I was also told that they were struggling to identify the problem and had made contact with their technical department.  When they had an update they would get back to me. How did this make me feel?

Actually, I was pleased. It was not what I was hoping to hear but it was honest and demonstrated they were getting on with it. It showed honesty and integrity. Yesterday, I had gleaned that all was not well which had meant the absence of the phone call from the service manager played upon my mind regarding the worse case cost scenarios for the car.

This afternoon I received a detailed update which identified the problem and the cost to date assuming no other faults were found. The news was not particularly great from a wallet point of view but the phone call gave me the information and answers I needed and a proposed timescale for the job. We agreed that if the work was not done the technician I was speaking with would contact me Thursday at 4 pm.

So what is my point?

The point is keep your customers updated. Even ‘bad’ news is better than no news. Open and honest conversations can help to maintain business relationships even when the news is not great. Providing no updates or expecting customers to keep phoning up to chase for information only creates tension. If you don’t know say you do not know. Share what you do know and agree what you can do and when.

Providing honest and timely updates keeps everyone in the loop and can prevent mole hills turning into mountains.

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Do you deliver excellent customer service? What sets you apart from your competitors?

Every four years driving instructors have to renew their Certificates of Registration (training license). Unfortunately for me, July 2017 is my renewal date.

Prior to renewing we have to apply for an enhanced disclosure and barring certificate (criminal records check). When the certificate arrives we can then complete the renewal process on line.

Now the Driving and Vehicle Standards Agency (DVLA) who are responsible for managing the register of driving instructors have been the focus of a lot of frustration for some driving instructors over the last couple of years. For example, the long waiting times for driving tests throughout the UK and more recently the new driving test format and changes to the driving instructor ADI Part 3 test which are going to be implemented later this year.

However, their renewal service is excellent. A matter of days after applying for my disclosure and barring check the certificate arrived through my door. Yesterday evening I went on line to renew my driving instructor licences. Because I have a paper driving licence I was expecting to have to post two passport sized photographs in the next couple of days to the DVLA to complete the process. Also, the website states DVLA aim to process applications within ten days.

This morning at 8.30 am I received a phone call from DVLA asking me if I would like them to use my existing photos for my ADI and Fleet renewals. Also, the person I was speaking with confirmed they would process my renewal and post my new licences today.

Excellent customer service. Well done DVSA.

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Fourth United Nations Global Road Safety Week 8-14 May 2017.

This year the focus is on slowing down.

We all have a role to play in making our communities safer places to live. By slowing down and keeping to speed limits we help to reduce the risk to other road users.

For more information about this year's United nations Global Safety Week click the link:

https://www.unroadsafetyweek.org/en/home

#SlowDown
Who are you slowing down for?
Who are you slowing down for?
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Project Edward Thursday 21 September 2017

"Drivers are unwittingly or sometimes knowingly putting other road users in so many ways, perhaps by speeding, drink-driving, not wearing a seat belt, using the phone while driving, using vehicles they have not kept roadworthy, parking their cars on bicycle lanes, blocking pedestrian crossings, not turning on their lights or engaging in risky manoeuvres."

"Project EDWARD is supported by all 30 TISPOL member countries (TISPOL is the European Traffic Police Network), and a growing number of well-known brands and road safety organisations have pledged to work with TISPOL to promote the messages of EDWARD as far and wide as possible. We hope that, with support from colleagues and partners across Europe, Project EDWARD will be a high-profile way of reminding everyone that there is a great deal of hard work going on across Europe towards 2020 casualty reduction goals – and beyond that, too."

Project Edward Thursday 21st September 2017.

A DAY WITHOUT FATALITIES ON EUROPE’S ROADS?

Visit the Project Edward website for more details about the project and how you can get involved.

https://projectedward.eu/
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Celtic Driver Training Workshops

Have you considered the benefits of driver training workshops?

Workshops are a good way of getting together a group of employees, pooling experiences and sharing best practice.

Workshops can be focused upon helping managers to manage your organisations on road risk. For example, using problem solving skills for real life scenarios your managers are facing with the group coming up with their own action plans and solutions. Coaching techniques can help to guide managers to recognise different options and interventions available to them. Group expertise and best practice being shared.

Other workshops could focus upon helping your drivers to recognise and manage the day to day risks they face when out on the road. For example, time pressure, journey planning or recognising risk taking. Providing an opportunity for raising awareness of your driving at work policies and encouraging your staff to share their ideas for improving safety.

Cost effective training at your premises which focuses upon your training needs.

www.celticdrivertraining.co/workshops
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How Cultured Are You?

By now you may be aware that the penalty for using your hand held mobile phone has gone up to 6 points and a £200 fine.

However, how much difference will this actually make to the number of drivers using their hand held mobile phone?

I recently watched Sky News which was covering the changes on 1st March 2017. Both of the guest presenters were against the use of hand held mobile phones. One of them mentioning that around 20 deaths a year were directly caused by drivers using their phone whilst driving.

What was really interesting to listen to was the remarks made by one of the guests who mentioned her son had just passed his driving test and had recently asked her why she had been driving along one particular road at 90 mph. The answer she gave was because she had lived in the area for over 20 something years and had never seen a police car on the road they had been using.

Now driving at 90 mph is an issue I am not going to comment upon. However, the example evidences why an increase in the penalty for using hand held phones will not work:

· Drivers will drive how they want to drive if there is little or no risk of being caught

The problem is that we are human! We may talk the talk about not using hand held phones but, if we are so disposed to use them, we will. Other examples include speeding, risk taking and aggression as we revert to our personality type.

We may recognise the risks of using a phone when we are driving but our human nature transfers this risk onto other drivers. For example, we may think that other drivers will get caught. Accidents happen to other people. Or, I am an experienced driver who is able to multi task.

Society may claim to frown upon breaking the rules. However, the cultural reality is that where there are rules they will be broken by some of us unless there is a very real risk of being caught.

The reality of being caught by a police officer using your phone whilst driving is low. So if you use your phone everyday whilst driving and nothing ever happens why would you stop? If others can do it, why can't you?

Even when the risks are high, whether of getting caught or of causing injury, some people will still take the risk.

We learn what is right and wrong from others as we watch and copy what they do. We make choices to follow, or not, the examples we are given. If mum and dad speed or use a mobile phone then we should not be surprised when our 17 year old does the same after they pass their driving test. Unless there are other, stronger and competing role models to persuade us otherwise.

What example do you set? What safety culture do you encourage within your organisation?

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Hand Held Mobile Phone Use Whilst Driving

Following analysis of the consultation responses, the Department for Transport has decided to proceed with the following proposals:

• raise the fixed penalty points issued under a fixed penalty notice for this offence from 3 to 6 for all drivers
• raise the fixed penalty notice fine from £100 to £200 for all motor vehicles

Have a read through the two reports I have attached from the official government web site.

https://www.gov.uk/government/consultations/hand-held-mobile-phones-changes-to-penalties-for-use-whilst-driving

Evidence suggests that the use of a hand-held mobile phone whilst driving was a contributory factor in 21 fatal accidents (1%) and 84 serious accidents (0.5%) in 2014 and there is a strong indication that this was under reported.

Use of a hand-held mobile phone device while driving has been illegal since 2003.

So why do so any drivers still use handheld mobile phones?

How many drivers can you spot with a mobile phone up to their ears next time you go out and about?

For those drivers who hold up their mobiles to their ears or use hands free technology:

• When did you last miss a turning whilst having phone conversation
• Ever experienced the, “I can’t remember the last ten minutes of my journey” following a phone conversation?

More Information from BRAKE

Talking, reading and responding at the wheel:

http://www.brake.org.uk/facts-resources/1654-talking-reading-and-responding-at-the-wheel

‘Rebekka’s story’. An interview with Lynda, whose daughter Rebekka was hit and killed by a driver who had been on his mobile phone, video by Brake:

https://www.youtube.com/watch?v=ehrKRsl5Pkc

“Know the facts. Make your own decisions. It’s your choice.”

https://www.celticdrivertraining.co/welcome-to-road-safety/

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Company Driver Training and Managing on Road Risk

"RELEARN"

Record your findings
Evaluate the risks
Learn from near miss incidents
Encourage responsibility for a culture of safety from the top down
Ask your workforce for their ideas and opinions
Review, reassess and implement
No Action is not an option

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Fleet Management Hazards and Risks

A hazard is something which can cause your business harm. For example, a car crash involving one of your drivers.

The chances of this happening is the risk. The higher the chance the higher the risk.

When considering the hazards your drivers are exposed to, try and think beyond the actual driving task. Before your driver even gets behind the wheel and starts the engine there are many potential hazards to consider. For example,

· Is the type of vehicle being used appropriate?

· Is the vehicle safely loaded?

· Time of journey and route planning?

· Alternative use of sustainable transport?

· Use of technology such as video conferencing?

Think about what hazards you can add to this list.

When considering potential hazards think about what you can reasonably do to reduce the risk associated with them. For example,

· Is the type of vehicle being used appropriate? If loads are bulky would a van be better suited to the task? Do you know what entitlement your driver has to allow them to drive a van?

· Is the vehicle safely loaded? What training have you given your driver to make sure the load is within the legal weight for the vehicle being driven? Is the load evenly distributed and restrained to make sure that in the event of a collision the load will not move forward and crush the driver?

· Time of the journey and route planning. Drivers are at a greater risk driving in the early hours. What policies do you have in place and what guidance do you provide regarding drivers hours or permissible daily mileage? Are your drivers regularly setting off at 3 am to get to where they need to be? Are drivers given enough time to safely get to their destination? How do they plan their routes and what support do you give them?

· Alternative use of sustainable transport. Could they travel by train, bus or plane?

· Use of technology such as video conferencing. Could you make more effective use of face to face technology?

Ask yourself who may be harmed? Think about what, who, where, when, why and how?

RELEARN

Record your findings

Evaluate the risks

Learn from near miss incidents

Encourage responsibility for a culture of safety from the top down

Ask your workforce for their ideas and opinions

Review, reassess and implement

No Action is not an option

www.celticdrivertraining.co
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