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UCLA Medical Group Malibu
Family Practice Physician
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23410 Civic Center Way Malibu, CA 90265
23410 Civic Center WayUSCAMalibu90265
(310) 456-1668
Family Practice Physician
UCLA Health System Malibu is a primary care office consisting of three board-certified Family Medicine physicians dedicated to exceptional healthcare.
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Christian Weem
reviewed a week ago
UCLA Medical Group Malibu is the worst medical office I have ever dealt with in my life. I had a routine health visit last summer and they told me I had to come back the next day to complete the test so I asked if there would be an extra charge for the completion of the tests. They told me there would not be so I came the next day and the tests were complete. Several months later I received a bill for $144. The total bill was larger but I have insurance that covered the rest leaving me with a $144 bill to be paid out of pocket. This is exactly why I asked them before the visit if there would be another bill. I spent 6 months digging up all my paperwork on all my charges with the company to try to get it removed. Each time someone would talk to me they would try to switch the dates around on the bill to convince me that it was from a different date but I sent them records of paying for all my visits on all the dates. I asked well over 20 times for someone to please get back to me and help me fix the issue. About 3 times they responded with new copies of the same bill with switched dates to try to get me to pay and the other 17 or so times they completely ignored me. What’s worse is that I referred 3 patients to them before this happened so they have raked in thousands of dollars on me and my close friends and put me through this enormous waste of my time. Finally after 6 months I started showing up in person and pleaded that someone just tell me that they were either going to stick it to me and make me pay or fix this. No one ever got back to me. Not even when I explained that I have a job where I preapprove people for financing and analyze their credit for a living and every day this goes by unresolved I get stressed out because I see all the time when these go to collections and people can’t qualify for a mortgage to buy a home or pay thousands of dollars more in higher interest rates from having these on their credit. Which if reported to a credit company will stay on a report for 7 years. I finally gave up completely exasperated and stressing over my credit and mailed the payment. And the this same medical group who took my money and my friends who I referred and made me feel worthless by not being fair on this bill, cashed in my payment the day they received it. They are quick to tell you that you won’t get a bill, then will bill you, make it impossible to resolve it, and will take your money the second they get it. I highly advise to not trust this medical group. They are disorganized, incompetent, and couldn’t care less about their patients even those who refer them other new patients. I wish I had never gone to see them.
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