Response from the owner - 3 months ago
We are sorry you did not have a great experience. I am disappointed that your eye concerns were not thoroughly addressed to your expectations. An extensive evaluation of ocular health is a fundamental component of the comprehensive eye exam. We strongly encourage all of our patients to either undergo dilation or imaging to evaluate eye health.
However, despite our efforts to provide education about the benefits of a comprehensive eye exam with dilation or imaging, you elected to forego this important component of your eye exam and signed an informed consent form which details the importance of this part of the exam. Dilation or imaging enables evaluation of 85% of the eye, and not having either of these two options performed results in an eye exam that is much less comprehensive than our standard of care.
I was surprised by your negative review, especially considering your request to make an arrangement me for to provide an eye examination for your wife in exchange for you performing website services to our practice. I have a great relationship with our IT contractor and appreciate their work to design and maintain our website and therefore communicated that I was not interested in your proposal. It seems that declining your offer has prompted you to write a negative review for our practice.