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Rack Attack USA LLP
Auto Parts Store
Today 10:00 am – 6:00 pm
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Contact Information
745 Worcester Rd Framingham, MA 01701
745 Worcester RdUSMAFramingham01701
(508) 879-1444rackattack.com
Auto Parts Store, Entertainment and RecreationToday 10:00 am – 6:00 pm
Monday 10:00 am – 6:00 pmTuesday 10:00 am – 6:00 pmWednesday 10:00 am – 6:00 pmThursday 10:00 am – 6:00 pmFriday 10:00 am – 6:00 pmSaturday 10:00 am – 6:00 pmSunday 12:00 – 5:00 pm
Rack Attack, Thule Rack and Yakima Rack Specialists since 1995 : bike, ski, snowboard, canoe, kayak, and cargo racks
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Review Summary
3.9
13 reviews
5 star
8 reviews
4 star
2 reviews
3 star
No reviews
2 star
No reviews
1 star
3 reviews
People talk about canoe and kayak, ski and snowboard, boston store, thule roof and cargo box
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David Terrell's profile photo
David Terrell
reviewed a year ago
Needed a roof top cargo rack and needed it in a hurry. Found RackAttack online and called the Boston store to ask questions about a Yakima LoadWarrior Rack. Brock the salesman was extremely helpful. He confirmed the rack would mount to my vehicle with no additional hardware and he checked their warehouse to assure there was a rack in stock. He assured me it would get to me in North Carolina before my trip. I placed my order online and the rack arrived as promised. It is a quality piece of equipment and the customer service provided by RackAttack was excellent. RackAttaack ROCKS!!!
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Sandra Cipriani's profile photo
Sandra Cipriani
reviewed 4 years ago
I spent around $700 for a hitch, rack and installation. When I bought the hitch they told me it would only take an hour to install and it took 3hrs. When I asked them to honor an Eastern Mountain Sports discount on the bike rack they said they could not do it after the fact and would charge me a "restock fee" for returning the rack on the same day (they had it in stock already). There was a $65 difference between theirs and Eastern Mountain Sports offer. Also charged me for installing the rack without telling me there is a charge. I am honestly disappointed in the way I was treated as a customer. I would not recommend anyone use them.
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A Google User
reviewed a year ago
Store Manager Ryan and tech guy Patrick did a fantastic job, start to finish. Ryan and I talked through every aspect of my Thule Roof Rack and SportRack Cargo box, ensuring everything would fit on my car and with my yakima Big Powderhoud ski rack. Highly recommend this store. I will be back to get a hitch put on at some point. 5 Star service.
Kelly Utesch's profile photo
Kelly Utesch
reviewed 4 years ago
I placed an order on Amazon on Sunday. I was notified immediately that my product shipped (on a Sunday), however no tracking information was provided. One of the three emails I received also said that this was sent "signature required". One another email I was told to wait 1-2 weeks for delivery. Not a single one of these emails provided me with tracking detail. So I guess I'm supposed to just sit home for a week and wait for UPS?! I called the store on Tuesday and they couldn't help me, but said they would call the manufacturer and get back to me right away with a tracking number. I haven't had a call back. I called again Thursday - still no response. Where's my stuff?! What's my tracking number!? Why can't you answer the phone?! Why can't you return messages when you say you will "right away"?!
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A Google User
reviewed 2 years ago
I have purchased several Thule roof racks and accessories from Rack Attack and have been very pleased with the overall experience I have had with everyone at the store. They go out of their way to make sure you are a satisfied customer. They will match any price from retail stores in the area and they stand by all of the parts they sell and install. If you are looking for roof racks or Thule accessories, you should visit this place.
Liked: Customer Service, Thule Products Offered, Quality of Installation
A Google User
reviewed 4 years ago
Recently had the pleasant experience of purchasing and having installed, two Hullavator's to transport our kayaks. Chris Mix was my salesperson and he handled everything from the order to the installation. Chris was "Outstanding" in every way. I can't thank Chris enough. Rack Attack Boston is lucky to have such a terrific employee represent them.