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The Kaplan Group
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B2B Debt Collectors - The Large Claim Experts
B2B Debt Collectors - The Large Claim Experts

90 followers
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The Kaplan Group's posts

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Spotting potential collection problems early can help minimize your bad debt.   We have identified 20 red flags that may indicate future problems.  When you’re entire staff is trained to notice and report these issues, you can dramatically reduce your risk and avoid write-offs.

Read this week’s blog to learn what the red flags are and how best to respond to them to maximize your chances of getting paid.

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The Kaplan Group is pleased to announce that Pedro A. Rodriguez, a junior business management major at Miami Dade College, is the winner of the 2015 $1,000 scholarship.  This is the second year of what has become an annual scholarship which was designed to introduce students pursuing higher educations in business or law to the exciting but largely unknown  opportunities available in the Credit Industry.  Participants were asked to write a 600 word essay on one of two prompts:  Should a company file a lawsuit against a customer or Which financial statement was the most important in a personal work experience.  Mr. Rodriguez submitted an excellent essay about a job he had in the media industry.  This week’s blog showcases his essay.  We congratulate Mr. Rodriguez on a job well done!

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CPN Fraud is taking a bigger toll on businesses.  Read our guest blog by Kathryn Brown, owner of the consulting firm The Fraud Experts to learn more about this disturbing trend.  She explains the problem and how to improve processes to reduce the chance of being a victim.    

Training your staff can keep your customers on the up and up.  Don’t let fraudsters steal from your company!

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CPN Fraud is taking a bigger toll on businesses.  Read our guest blog by Kathryn Brown, owner of the consulting firm The Fraud Experts to learn more about this disturbing trend.  She explains the problem and how to improve processes to reduce the chance of being a victim.    

Training your staff can keep your customers on the up and up.  Don’t let fraudsters steal from your company!

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Did you know 40% of your action our out of habit, not design?  We all have habits, good and bad.  Do you spend much time thinking about how good habits help your life?  Probably not.  Do you spend time fretting about your bad habits and how difficult they are are to break?  Well, studies show that habits are a big part of lives, and fostering good habits is worth the time and effort.  

This blog tells about the Habit Loop that we all are on and how to use it to make your life work better.  Read how to start new Good Habit Loops to make 2015 a productive and fruitful year!

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This week’s blog provides tips on how to maximize debt collection success through good communication and listening skills.  No one ever really “wins” an argument, but many of us  forget this and  focus solely on coming out on top no matter what the cost.  At our commercial collection agency we have learned that the best debt collection strategy is to find a way to work with the debtor to solve the problem.  Empathy and patience often come into play over multiple phone calls!

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Knowing how to ask questions the right way can enhance your career, your personal and professional relationships and your life in general.  Many people don’t know how to ask questions to get the answers they need or desire.  When will you be willing to spend 87 seconds to learn two simple rules that could help you ask better questions? If that time is now, click below to read this week's blog!

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The Kaplan Group has awarded its first annual  $1,000 scholarship.  The purpose of the scholarship is to promote career opportunities in the credit industry.  Jobs in the credit industry are often more exciting than other finance positions because we are constantly facing new challenges and the need to be creative to achieve success.  The industry needs high quality people possessing the right skill set and the hope is that this scholarship will increase awareness about the industry at the college level.  Read our blog to read the winning essay!

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No one likes bad debt and most companies have policies in place to help avoid or minimize this occurrence.  But, having no bad debt typically is a sign of a problem, not a badge of honor.  There is a fine line between too restrictive credit policies which may eliminate bad debts entirely and more relaxed credit policies which result in higher profits.  

Read our blog to learn more about how loosening the reins on credit can be worth the risk. 

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