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The Royal Bank of Scotland
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RBS CEO Ross McEwan today welcomed the findings of an independent review which found no evidence that RBS systematically set out to defraud its business customers.

RBS also announced a range of actions to ensure that it can enhance its support for SMEs when they get into financial trouble.
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Businesses across Europe will benefit from Frankfurt and London housing the first clearing services for renminbi (RMB) outside Asia, says Janet Ming, head of RBS China Desk in London.
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RBS has 24 million customers, and they are at the heart of everything we do. Our core purpose is to serve them, and our communities, well. That means structuring RBS around our customers, simplifying the way we do business and, ultimately, regaining our customers’ trust.

Our aim is to be number one for customer service and advocacy in each of our businesses by 2020.
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UK economic indicators are in spring flower. Blossoming activity and sentiment combined with the belief that a rise in official interest rates remains a shadow on the horizon are helping produce a feel-good factor across Britain. Yet like past years, the fortunes for 2014 may be decided by events away from home.
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A Yorkshire care home has been bought out of administration with the help of funding from NatWest, ensuring continuity of care for elderly and vulnerable people and safeguarding more than 30 jobs.
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Have them in circles
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A Buckinghamshire producer of medical devices and equipment is bringing manufacturing back to the UK and almost doubling its workforce thanks to funding from NatWest.
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Ben and Joseph Harrison have learned about saving the fun way by playing with the RBS and NatWest children’s savings app, Pigby’s Fair.

Joseph, aged 11, says: “The app has cute graphics, and I like the music. It helped me understand better how to save, what is needed to run a business, and why adults find it difficult sometimes to spend and save.”

Ben, aged seven, did even better at reaching his savings targets than his older brother. He says: “I liked the game - it helped me know how to save money and what I can spend things on.”

Pigby’s Fair is one of several free apps and online tools developed by RBS to help customers learn about and improve their finances.
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Here, RBS Chief Executive Ross McEwan answers questions that examine how RBS has dealt with some of the biggest issues for our company in 2013.
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Sophisticated fraud gangs use a whole range of techniques to convince us to part with our money and our personal details. It’s all too easy to fall into a fraudster’s trap, even when you think you’re doing the right things – they’re very convincing.

Fraudsters’ techniques change frequently as they attempt to exploit each new payment system, to find chinks in the armour. We’re seeing a significant increase in phishing and smishing attacks, often through very convincing emails and fake websites set up deliberately to convince you to divulge your personal details.

The fraudsters gather information in a range of ways. These could include, but are not limited to, hacking your email and social sites, ‘harvesting’ data by stealing information from websites or taking it directly from your computer through ‘malware’ – malicious software placed on your computer to track your personal information.

Fraud has a huge impact on customers in terms of stress, worry and time taken to sort out the problems it leaves in its wake. Across the UK £38bn was lost to fraud in 2012 across all industries, and while banks are a very small part of that, we’re working day and night to combat it – profiling transactions and implementing new security measures.
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If your computer isn’t secure, losing your data could be the least of your worries. Malware is the collective term for any malicious software that might infect a computer, including Trojans, viruses and spyware. The development and spread of malware is becoming increasingly sophisticated, driven by organised criminal gangs for financial gain.

Don't become a victim of fraud - learn how to protect your computer from online attacks.
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Have them in circles
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Here is a link to our customer care contact details http://www.rbs.co.uk/global/contact-us.ashx?channel=personal
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The Royal Bank of Scotland
Introduction
The RBS Group operates a wide variety of banking brands offering personal and business banking, private banking, insurance and corporate finance throughout its operations located in Europe, North America and Asia. 

In the UK and Republic of Ireland, the main subsidiary companies are: The Royal Bank of Scotland; National Westminster Bank; Ulster Bank; Drummonds; and Coutts & Co. In the United States, it owns Citizens Financial Group, the 8th largest bank in the country. 
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