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9/11 Memorial Museum
Museum
Today 9:00 am – 9:00 pm
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180 Greenwich St New York, NY 10007
180 Greenwich StreetUSNew YorkNew York10007
(212) 266-5211911memorial.org
MuseumToday 9:00 am – 9:00 pm
Monday 9:00 am – 8:00 pmTuesday 9:00 am – 8:00 pmWednesday 9:00 am – 8:00 pmThursday 9:00 am – 8:00 pmFriday 9:00 am – 9:00 pmSaturday 9:00 am – 9:00 pmSunday 9:00 am – 8:00 pm
The National September 11 Memorial Museum is a private, not-for-profit (501c3), responsible for oversight of the design, raising the necessary funds, programming and operating the Memorial Museum. Hours of Operation 
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Review Summary
4.5
777 reviews
5 star
575 reviews
4 star
110 reviews
3 star
47 reviews
2 star
13 reviews
1 star
31 reviews
Intricately-detailed museum & artifacts telling 9/11 victims' story in a somber setting.- Google
"A beautiful memorial - a fitting tribute to all of those who lost their lives."
"A beautiful, fitting memorial for the lives lost on that tragic day."
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John Adam
in the last week
It is disgusting to make money on this tragic event. Thousands of people visit this place every day yet not a single rest room is there for children and elderly in the park area. When asked for restroom, the security guard sent me to a building across from the park but it was closed – he should have known that it is closed on Sundays. One elderly man actually defecated in his underwear. No water fountain in the park; people could get dehydrated and some actually nearly fainted on a hot humid day. When asked for water the security officer responded: “You are supposed to bring your own water, this is not a restaurant". Park itself does not have any nice landscaping either. Nothing good about the park aside from emotion of the event. For millions of tourists who visit this place, it is a scam, disappointment, waste of money and time. Where the heck all this money going? This should be a National Park type Memorial/Monument with no admission ticket; donations are OK to solicit. Aside for emotional attraction, I would not recommend any tourist to visit this place. On a related note New York City is one of the dirtiest, unorganized, and expensive city among all big time/famous cities of other countries. Tourists, please save yourself time and money and instead enjoy a Broadway show.
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Junne Olmo
in the last week
I must admit, as a New Yorker who lived through that day, I was hesitant to pay the $24 fee. Just didn't seem right to have to pay for this. But after finally purchasing the ticket, and once inside... the last thing on my mind was the ticket fee. This museum was really well done. It is a fitting tribute to all who lost their life on that tragic day. Tears were streaming several times throughout the tour as if it happened yesterday. Listening to the messages left to their loved ones were very hard to hear. Even seeing the stills of those who jumped, hard to see but respect the fact that all lives lost that day, no matter how they were lost, were paid tribute to in the museum. I also thought it was special to have the opportunity to leave an audio message about that day. All in all, the museum was powerful and peaceful at the same time. Still can't believe this happened. To see all of the faces, hear their names and read their stories of those who lost their lives is extremely overwhelming. This is a fitting way for all of us to pay our respects. Most important $24 ever spent.
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Hello Gregory
a week ago
This is a very emotional site especially after witnessing the destruction on TV. You have no idea until you are standing there and then it hits you hard. I highly recommend visiting and if you have more time also do the visitor center.
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Gilian Rogers
a month ago
Incredible memorial museum. The amount of detail that was put into it is astounding. We went on a Sunday morning and the place was crowded, but everyone was quiet and solemn. I admire the respectfulness of all of the visitors there. It was a very emotional moment being in the museum and seeing all the events unfold in their exhibits. It has been more than a decade since the events, but you will definitely never forget.
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Rich Hargrave
2 months ago
A few things from a "local", who was in NYC on "911"... First, despite how this area is often treated, please remember its a memorial. There's too much commercialism. Almost 3,000 citizens were killed here. Please keep that in mind. Secondly, its an amazing tribute. Both the museum and the memorial are incredible. If your visiting the museum I'd strongly recommend the guided tour; otherwise it's almost overwhelming. You could literally spend a whole day here. They do an amazing job in describing the tragic events of this day, as well as framing the historical relevance. Get there earlier than you plan, its crowded. Good bless the USA.
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Mac Watson
a week ago
It was eye opening seeing the actual location. I was five years old on September 11th and obviously I didn't understand the significance at the time. I didn't realize how terrifying and confusing that day must have been for New Yorkers until I came here. All the people sitting on the memorial and laughing and taking selfies really bothered me however. They were treating it like a tourist attraction instead of a memorial. That is the only downside.
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Peter Gregg
4 months ago
A beautiful, solemn Museum and grounds to commemorate and honor those who sadly lost their lives. You cannot visit without having it impact you in some ways. Whether exhibits - or spending reflection time at the pools where the twin tower footprints are..it is stunning and so very sad. Many buildings surrounding are in various states of repair still. The new One World Trade Center is a beautiful replacement.
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Luanne Weeks
a month ago
Words sort of fail when about this sacred ground. The memorial is peaceful and powerful. I suspect it means something different to everyone who walks the memorials. The two sites are an area of serenity in the middle of the largest city in the United States, yet they belie the terror of that day years ago. If you visit New York, this is a must see.