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Brian McGroarty
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In his circles
2 people
Have him in circles
111 people
Bunny Williams's profile photo
Charity Majors's profile photo
Jan Novak's profile photo
Argent Stonecutter's profile photo
Dandier Steel (DD Ra)'s profile photo
Merlino Mayo's profile photo
Luciana Pinazzo's profile photo
Dragon Oanomochi's profile photo
Drew Dormann's profile photo
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Thanks to the Better Business Bureau, I was able to get a car dealership to honor the original terms of their leased vehicle purchase contract. They went from hours of stonewalling to honoring the original terms only a day after I entered the complaint.
Public - in the last week
reviewed in the last week
Let me tell you about my adventures leasing from Ed Wittmeier Ford: * Salesman wouldn’t honor the lease deal linked from Ford’s website. I brought the offer up on my iPhone. He didn’t dispute that it was the specific vehicle offered, nor had the offer expired. It wasn’t confusion about closing costs, taxes, or mandatory fees. They simply wanted more. * Every attempt to negotiate resulted in a long, long wait. If you’ve ever had the salesman disappear for ten minutes at a time while the keys for your potential trade in are kept in a back room, you know the game. * The finance agent pushed *hard* on vehicle coatings, extra insurance, etc even on a 2 year lease. Their $300 dent and ding warranty plan has fine print that excludes any dents or dings that require paint, sanding, or parts. You’re better off spending $20 for a glue puller or $5 for a suction cup puller if and only if you actually need a ding pulled out. * Salesman invited me to sign up for car insurance on their machine. No sign of antivirus software. Another customer’s Geico session was still active. Passwords for OnStar, Ford Credit, GMC Global Connect are literally taped to the monitor (I took photos!). I decided it would be smarter to sign up by phone and regretted letting them run my credit on their machines. * They lost one of the keys. He assured me he'd find the second key for me later that day and drop it off at my home. Didn’t happen. More than a week later, I still didn't have it and it's registered as the admin key in the Escort's computer. That made me paranoid the thing would go missing some night. In the end it took 3 visits, including one all-day vehicle drop off to get the second key replaced. * Salesman said I would get 2 years of Sirius XM free. It expired after 6 months. He acknowledged the mistake but wouldn’t do a thing about it. * At lease end, they’re trying to tack on an extra $295 inspection fee for me to buy the vehicle. It’s not in the lease agreement, which only allows for fees and taxes mandated by the state. The finance agent initially claimed it was required by the DMV. I called the DMV and they said that was untrue. The agent subsequently acknowledged that it was new policy at the dealership and the fee itself wasn’t mandated by the state, but refused to waive it. * When I wrote on the check that I was paying the $295 inspection fee under protest and that I intended to contact the Better Business Bureau about the fee, they gave my check and paperwork back and told me to go buy out my lease somewhere else. With a month before the lease is up, I'm left dealing with the BBB, finding another dealership that's willing to facilitate a third-party dealer buyout, or paying $295 that isn't in the lease buy out agreement.
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Public - a week ago
reviewed a week ago
2 reviews
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