, here is my story. And there's more to it than just this as well. +American Airlines
suckiest airline ever! I have severe fibromyalgia. They forced us to carry our luggage for over 12 hours because they wouldn't check our bags nor hold them until our next flight after they canceled twice! I've missed 2 days of work and still feel miserable today. I too called customer service and they are just as useless as their incompetent employees at JFK. I have 3 more photos of my 16 year old cousins trying to sleep on our luggage because American Airlines said if it's due to weather they do not have to do anything for us. Not a bottle of water, nothing! They left us in the filthy baggage claim area for 10 hours before they would finally allow us to check our luggage at 3am. The one picture is of my feet ready to burst open from swelling from them sending us all over JFK because they were lying telling us they would check our bags then wouldn't then would then wouldnt. Said we can pay $22 per bag go check it at the airport for a few hours. We already paid the worthless airline 100.00 just to take our luggage to our destination. I'll post the other 2 pics as well. My Aunt and I were awake for 40 hours straight watching over the kids and our luggage. It basically ruined our entire vacation and cruise. I'm still dealing with the stress.