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Bhupesh Malhotra
172 followers -
Thoughts on customer - organization relationships fueled by real life and solution oriented inquisitiveness.
Thoughts on customer - organization relationships fueled by real life and solution oriented inquisitiveness.

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Why do customers do what they do?
Recently, I was reminded of a passage from The Hitchhikers Guide To The Galaxy. The answer to the question of life and everything is: 42. That in itself is the source of a plethora of questions... but that is another story in itself.  This got me thinking t...

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Making Customers Smile
A lot of us know that we do our best work when we are happy. If there is stress or tension, we generally either try to avoid the situation or choose the least challenging avenues to get the work done. Those are not always the best pieces of work, they are g...

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It is so important for an organization to view their customers as humans rather than a number. I have always written about that and Sam here summarizes it very beautifully.

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It is so important for an organization to view their customers as humans rather than a number. I have always written about that and Sam here summarizes it very beautifully.

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