Response from the owner - 4 months ago
Hi Kylie, I'm very sorry that you've had this experience. My team actually called to tell me this happened as the other client that you were double booked with - replied to her confirmation text and having a letter N in the response meant that our automated system read it as a No and deleted her appointment. Then the girls booked you in. I don't mean to make excuses, just to explain how this has happened.
I did leave you a voicemail as I wanted my team to see you tonight and we could have, although it would have been 20 mins later which isn't ideal. I am sorry that you haven't had the chance to experience our hair services in salon and that you did experience this admin error. I will call you again however I can be contacted directly at email@example.com. Kind Regards Rebecca