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Companion Care Vets Maidstone
Veterinarian
Today 9AM–7PM
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Inside Pets at Home South Aylesford Retail Park South Aylesford Retail Park Maidstone ME20 7TP, UK
Inside Pets at Home South Aylesford Retail ParkGBMaidstoneME20 7TP
+44 1622 711363companioncare.co.uk
VeterinarianToday 9AM–7PM
Wednesday 9AM–7PMThursday 9AM–7PMFriday 9AM–7PMSaturday 9AM–6PMSunday 10AM–4PMMonday 9AM–7PMTuesday 9AM–7PM
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Review Summary
4 reviews
"They are the only vets I know to charge an admin fee to make an insurance claim."
"...after his traumatic visit at pets at home."
"...honestly am overwhelmed with their professionalism, kindness and skill..."
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Joe Hook
3 weeks ago
Took my cat here 18 months ago after he was hyperventilating, the vet went out the back with him for a blood test then came back and said we should put him to sleep as it had suddenly got worse but had no idea why, when I demanded to know what he thought might be wrong he said internal bleeding and the cat was 13 years old so wasn't worth bothering with further investigation. I begged to see my cat before any decisions were made and eventually I was allowed to go into the surgery where I found my cats arm had a huge chunk of skin shredded off and was in great distress. I insisted on taking my cat to another vets where I ended up at Newnham court who instantly took him in and put him in an oxygen chamber to stabalise him after his traumatic visit at pets at home. After several days of getting him back to good health they soon found it was a mere thyroid issue and could be controlled with medication. Had the vet at pets at home been less forceful and aggressive with my cat he wouldn't have suffered the traumer. I've taken my cat to Newnham courts ever since and honestly am overwhelmed with their professionalism, kindness and skill, and their checkups were at least £10 cheaper than pets at home!
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Response from the owner - 3 weeks ago
Hi Joe, thank you for leaving your review and I am glad that your cat is well and has recovered. I apologise if you felt that your pet was not treated very well at the practice and if you would like to discuss this further please either contact the practice directly or contact our support team on 01367 820 820
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Donna McNeill
7 months ago
Tried to register my puppy for vaccinations but they told me the dog they had registered for my address was not my puppy but the one they put down 3 years ago! Took several attempts for me to tell them I finally had a new dog and then wanted to start vaccines from scratch even though my puppy had already had her first lot! Seems like just after £££££££! Most distressing and never using them!
Response from the owner - 7 months ago
Hi, thanks for your comment. Unfortunately if the first vaccination of the set was given by another practice and isn’t the same brand as ours then we would need to re-administer it before providing the second vaccination. We also aim to keep all patient records so we are aware of our client’s history with the practice. We’re sorry you felt the service you received wasn’t what you’d have expected of our surgery and if you’ve got any further queries please do pop in or give the team a call. Many thanks Maidstone Companion Care”
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Chris New
3 months ago
The vet is clearly very experienced and knows what he's doing but he gives treatments without checking you want them first. For example we told him that when our dog was being vaccinated we wanted to do kennel cough later as we couldn't afford to do it at the same time as the others, he did it anyway and charged us. On another occasion our dog was being treated for a bladder infection and he gave her worm treatment without checking with us first, this is not covered on our insurance so given the choice we'd have bought over the counter worm treatment which would have been a LOT cheaper. Be very careful when dealing with this guy.
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Mel Bel
a year ago
Extremely expensive, I would avoid at all costs unless money is no option. They are the only vets I know to charge an admin fee to make an insurance claim.

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