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Sandos Playacar Beach Resort
Indoor Lodging
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Enjoy your Sunday Funday at our Sandos Spa

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Disfruta de tu domingo de diversión en nuestro Spa Sandos
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Arriving at Sandos Playacar and want to see our monkeys? They love spending time in the trees in front of the spa.

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Llegando a Sandos Playacar y quieres ver los monos? Les encanta pasar su tiempo en los arbóles en frente a nuestro Spa
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Describe the Sandos Playacar beach in one word

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Describe la playa de Sandos Playacar en una palabra
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Your kids will never forget the fun they had at our Lite Teen Club

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Tus hijos nunca se van a olvidar de la diversión que tuvieran en nuestro Teen Lite club
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If you haven't seen our new Michael Jackson show, you don't know what you're missing.

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Si todavía no viste nuestro nuevo show de Michael Jackson, no sabes lo que estás perdiendo.
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Our Housekeeping department never ceases to surprise our guests

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Nuestro departamiento de Ama de Llaves nunca deja de sorpreender nuestros huéspedes
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In their circles
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Craving a nice cup of coffee? This is the place

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Con antojos de una buena taza de café? Este es el local
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Everyday is a new experience at All-Playa Experience

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Todos los días le traemos una nueva experienca en All-Playa Experience
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Have you ever had a Wow Moment at the Select Club?

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¿Alguna vez tuviste un Momento WoW en el Select Club?
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Learn all about Mexican traditions at our Mexican Party

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Aprende todo sobre las tradiciones mexicanas en nuestra Fiesta Mexicana
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Give us a "like" if you think Sandos Playacar is the best place to celebrate Daiquiri Day

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Dale "like" si piensas que Sandos Playacar es el sitió idela para disfrutar del Día del Daiquiri
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Start your day with a fresh and delicious breakfast at Sandos Playacar

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Empieza tu día con un fresco y delicioso desayuno en Sandos Playacar
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Sandos Playacar Beach Resort's Collections
Contact Information
Map of the business location
Paseo Xaman Ha Manzana 1 Lote 1 Playacar 77710 Playa del Carmen, Q.R., Mexico
Paseo Xaman Ha Manzana 1 Lote 1MXQuintana RooPlaya del Carmen77710
+52 984 877 4040sandos.com
Indoor Lodging, Beach Resort
Indoor Lodging
Beach Resort
Hotel
Lodging
Resort
Sandos Playacar Beach Resort  is an all-Inclusive Playa del Carmen hotel deally located on a magnificent white sandy beach, within a short distance from Playa del Carmen.

We successfully preserves Mayan culture onsite, adding an authentic feel and flavor to the vacation experience in Playacar.
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People
In their circles
92 people
Have them in circles
137 people
LIZETH PALOMO BERSOZA's profile photo
Micki Francombe's profile photo
DestinationWeddings.com's profile photo
brent hill's profile photo
Liliana Urzua Mejia's profile photo
Irvin YDM's profile photo
Jack Kennard's profile photo
En Vogue Events's profile photo
Joanna Martinez's profile photo
Make a Reservation
5-star hotel
$336
Book at CheapCaribbean.com
Booking links sponsored. $336 incl taxes & fees
Write a review
Review Summary
4.2
271 reviews
5 star
110 reviews
4 star
27 reviews
3 star
11 reviews
2 star
4 reviews
1 star
29 reviews
Relaxed rooms and luxe suites, plus multiple free dining options, several pools & 2 tennis courts.- Google
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All reviews
Katherine Ayers's profile photo
Katherine Ayers
2 weeks ago
Would never vacation here again. There are better all inclusive choices in the area. When we arrived, there was a long line to check in - took literally 45 mins! Then went by the pool after traveling all day to find they had no more beach towels and they stopped serving lunch. Dinner wasn't being served for another few hours. We went to dinner and it took forever to get a table and even longer to be served food. By the time I ate a meal it was 9:45pm at night! Staff would only help if they were being tipped. I'm a breast feeding mother, I requested a refrigerator and it never showed up so I had to use ice in my sink the entire trip. The ice machine on my floor was broken so ended up having to ask staff to get me ice, which was a complete pain. The food was very below average. The best meal I had was when we left the hotel and went into PlayaDelCarmen. The rooms were fine, nothing special but not horrible.I wouldn't recommend this hotel to anyone. I'd look at other options.
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Antonia Clanton's profile photo
Antonia Clanton
in the last week
Customer Service I can honestly say I had a great time here on our first trip to Mexico . In addition this ended up being the worst. There staff are thieves!! As me and my family were cleaning up we did a clean sweep or the room insured every drawer, table, and closet shelf was clear. But we missed one thing the safe which was our fault. Left in the safe was my husband GoPro ($500 value) still attached to the GoPro stick, empty iPad case, and GoPro Head Garmet. When I called the resort to inquire if anyone found it and they did find it naming everything including the camera. The lady told me all I have to do was send UPS to pickup. I was so happy and grateful because we had first time memories on the GoPro SD Card. The next day I called to verify everything was ready they had no idea what I was talking about then they sent me a picture which included everything but the GoPro camera itself which was detached from the stick . When we tried to tell them it was missing they tried to tell us it was never found and all the belonging were found on the table not the safe. Now that doesn't even sound right nor is it true. THERE STAFF TOOK IT OFF THEN PUT EVERYTHING ON THE TABLE AS A STAGE, THEY ARE NOT REPLACING IT AND HAVE IGNORED ALL CALLS AND HUND UP ON ME REPEATEDLY. Don't leave anything by mistake or take anything expensive.
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jay miller's profile photo
jay miller
a month ago
DO NOT STAY!!! The staff is great and work around the clock! They are friendly and helpful, but at times there will be language barriers. Our room smelled of mold and everything in the room was damp. We complained and they sent in someone with febreeze! Then we complained again and they supposivwly sent in a magic pill that suxka up moisture. That never happened, until our third complaint and guess what? The room still smelled of mold. I was fortunate enough to meet with a few travel agents there to check it out for their clients. I told them about my horror story and saw them again the next day at breakfast sitting with a group of people. I told them after my third complaint that they would move us the next day. I was able to get the general managers name and told I could meet with him that next day. Little did I know that the general manager was sitting with them and listening to my frustration. One of the agents let me finish and pointed to the GM and said, "That's the GM." Know what he did? NOTHING! He just sat there with his mouth open. At that point I was so mad I just went to the front desk and demanded another room, which they finally gave me. Guess what? That smelled like mildew too! This told me all I needed to know. Excellent staff, good food, beautiful beach, nice pools, TERRIBLY MANAGED. I would absolutely pay a little more, there are plenty of nice places to stay. This was the most terrible experience I've ever had with a room in any hotel room, subpar at best. The only saving grace are the beautiful views, the gorgeous beach, the incredible staff, and the indigenous wildlife. There is plenty more I could go on about, but I'll spare you. Just be real cautious if you choose to stay here. Signed, Can I have my vacation back?
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Jordan Collie's profile photo
Jordan Collie
3 months ago
I would definitely come back to this resort. There is plenty to do and the beach is beautiful. The grounds are very well kept and the staff is very friendly and helpful. The food is good and the shows are entertaining. I enjoyed my stay and would return.
Response from the owner - 2 months ago
Dear guest, Thank you for those great comments and we are glad your vacation was a wonderful experience. We make sure that our guests always receive the best service, thanks to the efforts of our employees who work diary with dedication and passion. We hope that it won’t be too long before you let us give you again an unforgettable experience. Best Regards,
Expat MX's profile photo
Expat MX
2 weeks ago
My wife and I stayed here for two weeks and we absolutely loved it! The beach is beautiful it's probably one of the best beach fronts in PDC with gorgeous white sand and turquoise blue water. There were lots of restaurants to choose from and cool little bars with swings and pool tables. We played a lot of mini golf and kept the calories off by using the gym and partaking in afternoon sessions of water volley ball. The room we had was perfect, clean, cool, quiet, well equipped, with a great view. The resort is within walking distance of the centre of playa del carmen but we hardly left the resort to be honest as it was awesome. We will be back!!
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Response from the owner - a week ago
Dear guest, Thank you for those great comments and we are glad your vacation was a wonderful experience. We make sure that our guests always receive the best service, thanks to the efforts of our employees who work diary with dedication and passion. We hope that it won’t be too long before you let us give you again an unforgettable experience. Best Regards,
Ahmed Elostaz's profile photo
Ahmed Elostaz
a week ago
I just finished my vacation here at sandos playacar, it was amazing, i been here 5 times and every time it gets better and better, the shows are excellent. The food is very very good. I will be back next year.
Response from the owner - 2 months ago
Thank you very much for your review We hope to see you soon Best regards
Alex McL's profile photo
Alex McL
2 weeks ago
A great all inclusive resort that has everything for everyone! Whether you are an adult only or family person this place caters for all states. The beach was amazing and the night shows are great as well as plenty of food options to chose from.
Response from the owner - a week ago
Dear guest, Thank you for those great comments and we are glad your vacation was a wonderful experience. We hope that it won’t be too long before you let us give you again an unforgettable experience. Best Regards,
RICK SHEA's profile photo
RICK SHEA
a month ago
Excellent resort. Mostly private beaches. Wonderful restaurants. All inclusive is the way to go. All the staff speaks English which is a huge benefit. Just a great solid vacation destination for families!!!
Response from the owner - a month ago
Dear Mr.Shea, Thank you very much for your kind words towards our staff and hotel. We are very proud to know that you spent such an awesome time in our company. We hope that it won't be too long before we see you again. Best regards, Joao Silva Web Relations Manager webrelations.playacar@sandos.com WhatsApp: +521 984 179 4038