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Sandos Playacar Beach Resort
Beach Resort
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The best place for a calm afternoon at Sandos Playacar

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El mejor lugar para una tarde tranquila en Sandos Playacar
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Every year thousands of turtles are born on the beaches of Playa del Carmen. Help us protect their environment by not touching the turtle nests or taking photos of the turtles hatches during the night.

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Cada año miles de tortugas nacen en playa del carmen. Ayúdanos a cuidarlas, recuerda que NO debes tocar los nidos, ni tomar fotos de las tortugas en la noche.
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The best way to end your day is with a drink and a show at... La Gran Plaza

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La mejor forma de terminar tu día es con una bebida y un show en nuestra Plaza
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There's more than one way to have fun at Sandos Playacar

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Hay varias formas de divertirte en Sandos Playacar
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Arriving with teens to Sandos Playacar? They will love our Lite Teen Club

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¿Vienes a Sandos Playacar con adolescentes? Ellos van adorar nuestro Teen Lite Club
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Who has tasted our delicious treats at Cupcake Cafe?

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¿Quién ha probado las delicias de nuestro Cupcake Café?
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Patricia, from our Entertainment Team, couldn't be happier to work in such a beautiful place

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Patricia, de Animación, no podría estar más feliz de trabajar en un sitio tan bonito como este.
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Have them in circles
135 people
Aarón Jacobo's profile photo
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Let the waves hit your feet & the sand be your seat

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Deja que las olas golpeen tus pies y que la arena sea tu asiento
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This is the place where the magic happens

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Este es el lugar en que la magia sucede
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We prefer to call it Paradise

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Nosotros preferimos llamarle Paraíso
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Coming to Sandos Playacar on vacation? Share pics of our amazing beach and make your friends jealous

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¿Vienes de vacaciones a Sandos Playacar? Comparte nuestra increíble playa... y sé la envidia de tus amigos
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Do you have any doubts that this is the best beach in Mexico?

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¿Tienes alguna duda de que esta es la mejor playa de México?
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Eddy De Heel (Eduardo)'s profile photo
 
Thx for the picture +Sandos Playacar Beach Resort !
It's my new keyboard background :-)
https://goo.gl/photos/LBw6gX95Xe6Dp9S6A
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Sandos Playacar Beach Resort's Collections
Contact Information
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Paseo Xaman Ha Manzana 1 Lote 1 Playacar 77710 Playa del Carmen, Q.R., Mexico
Paseo Xaman Ha Manzana 1 Lote 1MXQuintana RooPlaya del Carmen77710
+52 984 877 4040sandos.com
Beach Resort
Sandos Playacar Beach Resort  is an all-Inclusive Playa del Carmen hotel deally located on a magnificent white sandy beach, within a short distance from Playa del Carmen.

We successfully preserves Mayan culture onsite, adding an authentic feel and flavor to the vacation experience in Playacar.
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Have them in circles
135 people
Aarón Jacobo's profile photo
marilou melendez's profile photo
Le Furet Voyageur's profile photo
Enrique Alejandro Perez's profile photo
Frank Damiani's profile photo
Maria Hens's profile photo
Expo Termal's profile photo
CLN Corporativo López Navarro's profile photo
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Make a Reservation
5-star hotel
$308
Book at Hotwire.com
Booking links sponsored. $308 incl taxes & fees
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Review Summary
4.2
213 reviews
5 star
110 reviews
4 star
27 reviews
3 star
11 reviews
2 star
4 reviews
1 star
29 reviews
Relaxed rooms and luxe suites, plus multiple free dining options, several pools & 2 tennis courts.- Google
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Jordan Collie's profile photo
Jordan Collie
a month ago
I would definitely come back to this resort. There is plenty to do and the beach is beautiful. The grounds are very well kept and the staff is very friendly and helpful. The food is good and the shows are entertaining. I enjoyed my stay and would return.
Response from the owner - a week ago
Dear guest, Thank you for those great comments and we are glad your vacation was a wonderful experience. We make sure that our guests always receive the best service, thanks to the efforts of our employees who work diary with dedication and passion. We hope that it won’t be too long before you let us give you again an unforgettable experience. Best Regards,
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Michelle Krause
in the last week
Spent 10 days at Sandos Playacar. We loved it! The staff are wonderful and so helpful. They have the most beautiful beach we have ever seen! Activities throughout the day and evening for all ages. Lots of food options that are good. Rooms are comfy and super clean.
Response from the owner - in the last week
Dear Michelle, Thank you so very much for your kind words towards our hotel and our staff. We hope to have the pleasure of welcoming you back to Sandos Playacar as soon as possible. Best regards, Joao Silva Web Relations Manager
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Matt Ziegler
3 weeks ago
Great place we like it better than iberostar tucan. Not crowded at all. Nice rooms with pool view. Don't like the birds on the restaurants. They eat food right from the serving plates then watched other people eat from it.
Response from the owner - a week ago
Dear guest, Thank you very much for your kindness towards our hotel and our staff members. We are very happy to know that our customer service helped making your vacations unforgetable. We hope you can see you return to our hotel in the nearest future. Warm regards
Irina Gutsalyuk's profile photo
Irina Gutsalyuk
3 months ago
If you are looking for a relaxing time on your vacation, this is NOT the resort I would recommend. The music on the beach is ongoing all day long, very very loud and is very very hard to relax. The beach area is limited to non-VIP people. If you go on the other side you get kicked out by the security. There is no personal space because the beach is unbelievably crowded and you have to get up early to get a spot. The beach itself is really nice!!! The rooms are ok. When we got to our room the floors were not cleaned/washed. The soap holder was broken. The soap bar was not replaced but instead left from the previous guests. The food was ok, nothing special. The dining rooms especially for the breakfast very crowded and at times you really have to stay in line for some time to get seated. As an overall, I would never go back and would not recommend this resort for anyone who wants to go and have fun on your vacation.
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Response from the owner - a week ago
Dear guest, Thank you for your review. We apreciate all of our guests opinions and feedback so that we can improve the overall satisfaction at our hotel.
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marek tresek
a week ago
The bestest All inclusive hotel we've ever stayed in. Nothing to fault whatsoever. Everything absolutely amazing. Location, staff, facilities, food, entertainment, politeness, quality, rooms, service. Everything absolutely spot on.
Response from the owner - a week ago
Hello Marek, Thank you very much for your contact and for your great words. We hope to see again in the nearest future. Best regards,
jacqueline mallon's profile photo
jacqueline mallon
in the last week
the resort is amazing great staff, great food, great site, great weather , great beaches its breath taking
Paul Houmpavlis's profile photo
Paul Houmpavlis
a month ago
The hotel is very nice and the amenities are great. However, we did run into an issue with our room. We requested a king size bed and instead got two fulls for which my wife and myself had no use for. In addition, we were placed in the family section without our consent and when we brought up these issues with the manager she claimed that there was nothing she could do and if we wanted access to the adult section we had to pay additional money per person. She also gave us attitude from the get go. Other than that, this hotel was great. Food is good, drinks are strong, and there is a lot to do.
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Response from the owner - a week ago
Dear Guest, While extending cordial regards from this “Su Casa” Sandos Playacar Beach Resort , I would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. We are glad to know that our services exceeded your holiday expectations We thank you for highlighting our attributes as well as your recommendations. We hope to have the honor of serving you in the future. Kindest Wishes,
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Jason Hayden
2 months ago
I have stayed at Sandos the last couple of years. The first year was great! The service was fantastic and the beaches were quiet and relaxing. We just came back a week ago and the experience was not the same. My AI band fell of the first day I was there. Needless to say, they charged me another 100 dollars. The first 4 days I had to return to the lobby because our room key was not working. On one occasion, I had to wait in line for over a 1/2 hour. I asked a manager if he could just scan me a new room key? He responded, by telling me I had to stand in line. I watched him for the next 1/2 hr stand there and do nothing. The beach experience is now loud with music and nonstop games. We come to Playa to relax and enjoy the beach. If we wanted beach parties, we would go to Cancun. At the main door, a man by the name of Iris will greet you. He helps with luggage and arranging transportation. Great guy with an awesome personality. Actually, you can say this about the whole general staff. It is upper management that is rude. Playa is a fantastic place, we will just being staying at different resorts this November and next spring. (This is the first review I have ever made....lot nicer now that I have waited I week....hope it helps people find the right resort)
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Response from the owner - a week ago
Dear guest, Thank you for your review. We apologise for any inconvenient that you might have encountered. We apreciate all of our guests opinions and feedback so that we can improve the overall satisfaction at our hotel We hope that we can have an opportunity to welcome you back so that we can change your impression of our hotel and improve your overall expectations about our hotel. Best regards,