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Sandos Playacar Beach Resort
Indoor Lodging
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Click "Like" if this is the reaction you had when you first saw our beach

#RivieraMaya   #PlayaDelCarmen   #Mexico  

Dale "Like" si esta fue tu reacción cuando viste nuestra playa por primera vez
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Every Monday we have our All Playa Experience: Malibu

#AllPlayaExperience   #PlayadelCarmen   #Mexico   #RivieraMaya  

Todos los lunes tenemos nuestra All-Playa Experience: Malibu
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Every Sunday we have our Jamaican Olympics followed by our Coconut Party

#RivieraMaya   #PlayaDelCarmen   #Mexico  

Todos los Domingos tenemos nuestras Olimpiadas de Jamaica seguidas por la Fiesta de los Cocos
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Experience the luxury of our Master Suite

#rivieramaya   #playadelcarmen   #Mexico  

Disfruta del lujo de nuestra Master Suite
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Have you ever experienced a Wow Moment at our Select Club?

#rivieramaya   #playadelcarmen   #Mexico  

Alguna vez experimentaste un Momento WoW en nuestra Área Select?
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Fogo de Janeiro or Gaucho, where should we have dinner today?

#rivieramaya   #playadelcarmen   #Mexico  

Fogo de Janeiro o El Gaucho, donde quieren cenar hoy?
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Have them in circles
138 people
Angel Zapata's profile photo
GILBERTO “GILSTARS” GARCIA's profile photo
Olivia Elva's profile photo
Yeshi Fomi's profile photo
Brad Unrau's profile photo
Idalia Luna's profile photo
João Silva's profile photo
Angelica Contreras's profile photo
Alfredo Vargas Santos's profile photo
 
Samba, Capoeira and Caipiroskas - Remember that every Tuesday we have our All Playa Experience: Copacabana

#RivieraMaya   #PlayaDelCarmen   #Mexico   #AllPlayaExperience  

Samba, Capoeira y Caipiroskas - Acuérdate que todos los martes tenemos nuestra All Playa Experience: Copabacana
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A Happy Monday at Sandos Playacar has to start at the beach.

#RivieraMaya   #PlayadelCarmen   #Mexico  

Un Lunes Feliz en Sandos Playacar tiene que empezar en la playa.
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What is your favorite part of our Select Club section?

#RivieraMaya   #PlayaDelCarmen   #Mexico  

Cual es tu parte favorita de nuestra Área Select?
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How can you forget this amazing view?

#rivieramaya   #playadelcarmen   #Mexico  

Como puedes olvidar esta increíble vista?
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We present to you our new show: Gaga Xpression with an all live vocal performance


Les presentamos nuestro nuevo show: Gaga Xpression, cantada en vivo.
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Are you ready for the vacation of a lifetime?

#rivieramaya   #playadelcarmen   #Mexico  

Estás listo para unas vacaciones inolvidables?
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Sandos Playacar Beach Resort's Collections
Contact Information
Map of the business location
Paseo Xaman Ha Manzana 1 Lote 1 Playacar 77710 Playa del Carmen, Q.R., Mexico
Paseo Xaman Ha Manzana 1 Lote 1MXQuintana RooPlaya del Carmen77710
+52 984 877 4040sandos.com
Indoor Lodging, Beach Resort
Indoor Lodging
Beach Resort
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Have them in circles
138 people
Angel Zapata's profile photo
GILBERTO “GILSTARS” GARCIA's profile photo
Olivia Elva's profile photo
Yeshi Fomi's profile photo
Brad Unrau's profile photo
Idalia Luna's profile photo
João Silva's profile photo
Angelica Contreras's profile photo
Alfredo Vargas Santos's profile photo
Make a Reservation
5-star hotel
$263
Book at CheapCaribbean.com
Booking links sponsored. $263 incl taxes & fees
Write a review
Review Summary
4.2
295 reviews
5 star
167 reviews
4 star
46 reviews
3 star
19 reviews
2 star
5 reviews
1 star
29 reviews
Relaxed rooms and luxe suites, plus multiple free dining options, several pools & 2 tennis courts.- Google
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All reviews
Jordan Elliott's profile photo
Jordan Elliott
in the last week
Just got back to South Carolina from our 5 day stay at the Sandos resort. My brother and his now wife had a beach wedding, which truly was amazing and the setup was perfect in my opinion. We had approximately 25 guest in our party. Every staff member I dealt with was extremely polite and respectful. They keep the entire resort clean and I loved that fact that it wasn't too busy so we really could take advantage of any amenity we liked. The only issue we had, which wasn't too big of a deal, was the distance from the adult only section to the beach. It was at least a 10-15 min walk, so bring some confortable shoes! We want to come back next year! Thank you to everyone in the Sandos staff.
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Response from the owner - in the last week
Dear guest We cannot thank you enough for adding another great review to our list. We appreciate you took the time to share your experience with the Tripadvisor community and we are glad to know that we exceeded most of your expectations during your recent stay at Sandos Playacar Thank you also for recommending our property. We hope to see you again very soon at Sandos Playacar.
Bruno Goes's profile photo
Bruno Goes
a week ago
During our 5 days trip we only had acceptable service twice (Once by the Gourmet Mexican restaurant staff and once by the Bell Boy). Everything else was horrible. Their attitude was to always say it cannot be done or there was nothing they can do about it. During the check-in we found out that our room was 0.5 mile away from the beach. We asked to move to a room closer to the beach and they said there was none available. We checked their website and it was showing rooms available and when we inquired about it, they would make poker faces and say nothing. The first room they gave us had no toilet paper holder in the bathroom, non working light bulbs and the safe was broken. We called front desk to ask for another room and the attendant said she had no other room available and that there was nothing she could do. When I asked to speak with the supervisor she said he would tell me the same. When I insisted she asked me to go to the front desk because she could not put him on the phone. After insisting one more time to speak with him, he moved us to another room 2 doors down the aisle without asking one single question. Why not do this at first place? The new room thermostat was broken and the A/C would blow non stop. The room temperature would range between 61F to 64F and my wife got a sore throat because of that. The bed was horrible on both rooms. The walk from the room to the beach was ridicoulous and the internal shuttle wait time was 20-30 minutes and it would stop early in the evening. There were lines everywhere and for everything. There were no servers at the pool or at the beach, so we had to walk to the bar to order drinks and wait in line every single time. The service at the restaurants was horrible. I would rate it 0 (only exception was Mexican Gourmet). They are renovating their biggest restaurant and therefore they relocated restaurants around. We were looking forward to eat at the Mediterranean restaurant but it does not exist anymore, even though the brochure in the room and the website still shows it as an option. Every single day some guy would call our room at 8 AM trying to sell us packages to visit places around the area even though we said we were not interested since day 1. Their check-out process is a nightmare. Every single hotel I've been the check-out is automatically done if you have no outstanding payments, but over there we had to go to their "Express Checkout" the night before and stand in line for over 20 minutes. Once it was our turn, they checked their system and said we had no outstanding payment and that was it, then gave us a paper for my checkout next day. That's beyond insane.
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Response from the owner - in the last week
Thank you for taking the time for leaving your opinion about your latest experience at our hotel. We are happy to know that you enjoyed your stay with us but we also would like to apologise for any inconvenient that you might have experienced during your vacations with us. Our staff works very hard to make our hotel better every day so that our guests can have their expectations continuously exceeded. We trust that you will give us another opportunity of welcoming you so that you can see for yourself the fruits of our work. Please feel free to contact me before your arrival so that we can prepare your arrival. Warm regards,
Katherine Ayers's profile photo
Katherine Ayers
a month ago
Would never vacation here again. There are better all inclusive choices in the area. When we arrived, there was a long line to check in - took literally 45 mins! Then went by the pool after traveling all day to find they had no more beach towels and they stopped serving lunch. Dinner wasn't being served for another few hours. We went to dinner and it took forever to get a table and even longer to be served food. By the time I ate a meal it was 9:45pm at night! Staff would only help if they were being tipped. I'm a breast feeding mother, I requested a refrigerator and it never showed up so I had to use ice in my sink the entire trip. The ice machine on my floor was broken so ended up having to ask staff to get me ice, which was a complete pain. The food was very below average. The best meal I had was when we left the hotel and went into PlayaDelCarmen. The rooms were fine, nothing special but not horrible.I wouldn't recommend this hotel to anyone. I'd look at other options.
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Ahmed Elostaz's profile photo
Ahmed Elostaz
a month ago
I just finished my vacation here at sandos playacar, it was amazing, i been here 5 times and every time it gets better and better, the shows are excellent. The food is very very good. I will be back next year.
Response from the owner - 3 months ago
Thank you very much for your review We hope to see you soon Best regards
victor osorio's profile photo
victor osorio
3 weeks ago
i was there with my wife my daughter and a few friends , we had a great time .The place is beautiful,the service was excellent all the people there were very nice. by far this is one of the best resorts . the beach is spectacular and all the restaurants are nice we love this place. We want to go back next year !!! gracias Sandos playacar
Response from the owner - 3 weeks ago
Dear Mr.Osorio, Thank you very much for your kind words towards our hotel and our staff. We hope to see you again soon. Best regards,
Expat MX's profile photo
Expat MX
a month ago
My wife and I stayed here for two weeks and we absolutely loved it! The beach is beautiful it's probably one of the best beach fronts in PDC with gorgeous white sand and turquoise blue water. There were lots of restaurants to choose from and cool little bars with swings and pool tables. We played a lot of mini golf and kept the calories off by using the gym and partaking in afternoon sessions of water volley ball. The room we had was perfect, clean, cool, quiet, well equipped, with a great view. The resort is within walking distance of the centre of playa del carmen but we hardly left the resort to be honest as it was awesome. We will be back!!
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Response from the owner - a month ago
Dear guest, Thank you for those great comments and we are glad your vacation was a wonderful experience. We make sure that our guests always receive the best service, thanks to the efforts of our employees who work diary with dedication and passion. We hope that it won’t be too long before you let us give you again an unforgettable experience. Best Regards,
Antonia Clanton's profile photo
Antonia Clanton
a month ago
Customer Service I can honestly say I had a great time here on our first trip to Mexico . In addition this ended up being the worst. There staff are thieves!! As me and my family were cleaning up we did a clean sweep or the room insured every drawer, table, and closet shelf was clear. But we missed one thing the safe which was our fault. Left in the safe was my husband GoPro ($500 value) still attached to the GoPro stick, empty iPad case, and GoPro Head Garmet. When I called the resort to inquire if anyone found it and they did find it naming everything including the camera. The lady told me all I have to do was send UPS to pickup. I was so happy and grateful because we had first time memories on the GoPro SD Card. The next day I called to verify everything was ready they had no idea what I was talking about then they sent me a picture which included everything but the GoPro camera itself which was detached from the stick . When we tried to tell them it was missing they tried to tell us it was never found and all the belonging were found on the table not the safe. Now that doesn't even sound right nor is it true. THERE STAFF TOOK IT OFF THEN PUT EVERYTHING ON THE TABLE AS A STAGE, THEY ARE NOT REPLACING IT AND HAVE IGNORED ALL CALLS AND HUND UP ON ME REPEATEDLY. Don't leave anything by mistake or take anything expensive.
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Simone Khalil's profile photo
Simone Khalil
a week ago
Very nice resort has great beach, food, drinks, and amenities. the only thing I didn't like is that you have to catch a ride on a golf cart to go to restaurants and that took a bit of time. The distance between places is not that close since they are 4 resorts in 1. The night show was great!
Response from the owner - in the last week
Dear guest, Thank you for those great comments and we are glad your vacation was a wonderful experience. We make sure that our guests always receive the best service, thanks to the efforts of our employees who work diary with dedication and passion. We hope that it won’t be too long before you let us give you again an unforgettable experience. Best Regards,