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Fraynel Mercado
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In his circles
493 people
Have him in circles
2 people
Sonsoles Prieto's profile photo
Michelle Cintron-Olivieri's profile photo
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Service was excellent, but food was not 4/5 star worthy. Steak came out a little overcooked and a little salty. Our server was awesome though.
Public - 2 months ago
reviewed 2 months ago
Had the same experience as several other customers. Ordered a bedroom furniture set from the store and paid for the delivery and assembly fee (over $100). On delivery day they missed the scheduled delivery time and called my wife afterwards (who took the day off from work to be here) to tell her that they could not make it out and that they would have to call back and provide a new delivery date. We had to call them that same day for follow up. After getting that settled a new delivery date was provided. Two days later when the techs came out for delivery/assembly they put most of the bedroom set together before realizing that the foot-board was missing a hole needed for a screw. The tech who came out said he was going to report this to the store so that the store could send another technician in order to make a hole. He said this would happen within 24 hours. This was a lie! No one from the store called or came out. That evening I called to follow up with them they weren't even aware of the issue. They said they would have to order the part but that it would take weeks for it to get there and that there was no option to have the part expedited. At this point I regretted doing any business with this store and wanted to return the bedroom set. They informed me that I would have to pay a $79 pick-up fee and a 10% restocking fee EVEN THOUGH I RECEIVED DEFECTIVE EQUIPMENT. That's poor customer service. We would not have accepted the furniture had the technician that came to assemble the set explained this to my wife but apparently they weren't native English speakers to begin with. This has been a terrible experience from the beginning. Avoid doing business with this store.
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Public - 2 months ago
reviewed 2 months ago
Was referred to these guys by a friend that had his phone fixed here. These guys are great and fixed my phone in less than two hours! A local business that supports the troops. Really good at what they do and great answering questions to customers that were in the store while I was there.
Public - 2 years ago
reviewed 2 years ago
4 reviews
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Great waitress but chicken tenders were overcooked. Probably not returning to this BWW.
Public - 2 months ago
reviewed 2 months ago