Next Thursday, May 21 I'm doing two different #Webinars on the same day. Will you please join me for one (or two, if you're ambitious)? Both are free. Schedule:
May 21 ~ 1pm ET
Hug Your Haters: How to embrace complaints and keep your customers
This is the first-ever Webinar for my customer service and customer experience concept, Hug Your Haters. I'm writing the Hug Your Haters book write now, so this will be fun! Big thanks to my friends at for hosting this debut session. #HYH
Register for the live presentation - or the recording - at no charge right here --> bit.ly/1ENPL2T
May 21 ~ 9am ET (sorry, west-coasters)
Youtility: Why Smart Marketing is About Help not Hype
This is a #Webinar in conjunction with and , and takes the #Youtility concept and adorns it with a ton of #UK and #EU examples. Fun! (I am not going to do an accent, sorry)
Register for the live presentation - or the recording - at no charge right here --> bit.ly/1ENPOeT
Thanks for your support, and I hope to see you lurking on Thursday.
I spotted a feature "in the wild" today that allows for another layer of personalization in search results. Searchers can now select to get updates about a person directly from their Knowledge Panel result.
In limited testing it appears the feature is only available for people, but I would'nt be surprised if they extended it to businesses/brands.
or have you guys seen this?
- Why People ClickFreelance Marketing Consultant, 2003 - present
- BubbleUpSenior Director Digital Strategy, 2013 - 2014
- Reliant Energy Retail Services, LLCContent Management Consultant, 2013 - 2013
- Entrust EnergyOnline Marketing Manager, 2012 - 2013
- BEM InteractiveDigital Marketing Specialist, 2011 - 2012
- Hafele America CoInternet Marketing Coordinator, 2005 - 2011
- NC ZooWebmaster/Web Developer, 2002 - 2005
- Gilbarco Veeder-RootInternet Project Manager, 1998 - 2002
- American Public University System
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