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Jenny Mertes
Attended Eastern Washington University
Lives in Phoenix
37 followers|142,845 views
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Jenny Mertes

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Jenny Mertes

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Jenny Mertes

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Jenny Mertes

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Jenny Mertes

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Miralee Ferrell's profile photoJenny Mertes's profile photo
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Yes, I loved it. Ayden and I saw it together, and I definitely would see it again.
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Education
  • Eastern Washington University
    1981
Basic Information
Gender
Female
Other names
Jenny Gould, Jenny Gibbs
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Phoenix
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Contributor to
Be ready to stand because seating is limited. Be ready to wait up to an hour to be called, past your check-in time. Be ready to overhear personal conversations among the receptionists behind the glass wall when they leave the window open. Be prepared to fend off unwelcome conversations from the people who squeeze into the tiny waiting room. I say all this as a person who has waited with and for a patient; from what the patient has told me, the staff who actually perform the medical procedures are unfailingly professional, kind, and efficient. It's a different story in the waiting room. People are stacked so deep (read "overbooked office") that the benches outside are overflowing, and people are standing outside or sitting in their cars. Entering the waiting area, which has a door opening directly to the outdoors, you have to squeeze through and past people's legs and knees to get to the receptionist to check in. I have seen countless people who are obviously in pain (or they wouldn't be there) come in, look around in despair, and realize there is not a single seat available. I've been there 7 times now, all very early in the morning (most recently at 6:30 a.m.), and the story is always the same. Perhaps one chair will be open. There is a stack of hard chairs, and you can take one down and try to find a place to put it, but again, space is so limited that you may have to take it outside and sit in the heat. I've seen people come in with children, and although I can understand why you might not be able to get a babysitter, can you really justify having your child sit in a chair that could be given to a 70-year-old woman who is in pain? The staff seems singularly unconcerned about any of this. People in pain should be able to stand for however long it takes, right? After arriving for a 6:30 a.m. appointment, my patient was finally called in at 7:15. I am thankful we were able to find chairs, although they weren't together. And in such close quarters, it's inevitable that bored people who are waiting to be called (or waiting for a patient - you aren't allowed to leave) will think it's OK to involve you in their conversations, whether you want to converse or not. If you don't mind the seating arrangement and are more concerned with the level of care, then this may be the perfect place for your. I would sure encourage the receptionists to remember to close that glass window when they choose to have a private conversation. I don't think they realize how clearly we can hear every single word.
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Public - 4 years ago
reviewed 4 years ago
I've been to this location twice and won't be going back. The only edible dish of the several we've tried was the pulled pork sandwich, and that was so watery the bottom bun was soaked and mushy. On our 2nd visit I tried the ribs dinner, and there was hardly any meat on the rack - mostly overcooked, dry bones. I've never had worse ribs. The staff were wonderful about giving me a pulled pork sandwich to replace the ribs - they apologized and sent me home with a to-go bag with extra pulled pork and sauce. The only reason I visited twice was because of Groupon-type coupons, which made me feel a little better about not enjoying the food. We visited at dinner time, but we were the only patrons aside from one other table. The fries were okay. Suggestions: I agree with Mike, bring in Pepsi or Coke, improve the quality of your ribs, make your pulled pork less watery, keep the food fresh, not warmed over and reheated, warm up the dinner rolls (they're pretty bad when they're cold), and add onion rings to the menu.
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Public - 5 years ago
reviewed 5 years ago
What to do when you leave your favorite candy bar behind in the Pacific NW? Find it at Sweeties! The perfect alternative to buying online and paying huge shipping fees - and Sweeties is a fun place to take my granddaughter. We both enjoy browsing. I was delighted to find Idaho Spud candy at a very low price by the box of 24. Watch your local ads for 10% off and free candy bar coupons. Also, it's almost impossible to get into the Sweeties parking lot if you're east-bound on Chandler Blvd and turning left (north) on Alma School, so try to either approach from the east or north, or make a U-turn on Chandler and head back west before turning in.
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Public - 5 years ago
reviewed 5 years ago
Service? What service? While the food is consistently good and the noise level was perfect (no loud music or screaming kids to shout over), the service today fell flat. We visited at 2 p.m. when traffic was light. Our waiter had a handful of tables, but we had to flag him down for drink refills (twice) and extra napkins (twice). He had plenty of time to tell us about himself, but didn't seem particularly interested in coming back to see if we needed anything. He never offered us a refill on our bottomless fries, which is unusual for RR. He seemed quite casual and relaxed about providing service, rather than crisp and professional (while still personable), which is the norm for RR, in our experience at several different locations. I wonder if his (lack of) service was based on his assumption that we'd leave a lousy tip, since we had free coupons for our entrees? We tipped him on the entire bill, pre-discount, but he didn't deserve it. This isn't a bad reflection on the restaurant, just on one guy who should take "service" a lot more seriously.
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Public - 5 years ago
reviewed 5 years ago
10 reviews
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We visited on a Wednesday morning around 10:00. A couple of customers sat at the counter, enjoying their deli sandwiches, gelato, and coffee. We ordered nonfat vanilla lattes, and they outshone Starbucks by miles. Delicious, authentic Italian coffee hand blended by Enzo himself (we didn't see any other employees). Enzo's heavy Italian accent was a bit too strong for my husband to understand easily, but I didn't have a problem. We'll absolutely go back for another round of lattes. Don't expect speedy service; the pace is slow and comfortable, European style.
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Public - 5 years ago
reviewed 5 years ago
Public - 5 years ago
reviewed 5 years ago