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Moses Cadillac Buick GMC of Charleston
Car Dealer
Today 8:30 am – 8:00 pm
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1406 Washington St E Charleston, WV 25301
1406 Washington Street EastUSWest VirginiaCharleston25301
(304) 205-9937mosesdowntown.com
Car Dealer, Used Car Dealer
Car Dealer
Used Car Dealer
Car Repair and Maintenance
Today 8:30 am – 8:00 pm
Monday 8:30 am – 8:00 pmTuesday 8:30 am – 8:00 pmWednesday 8:30 am – 8:00 pmThursday 8:30 am – 8:00 pmFriday 8:30 am – 8:00 pmSaturday 9:00 am – 5:30 pmSunday 1:00 – 5:00 pm
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Review Summary
4.7
20 reviews
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1 star
1 review
"Very pleased with the service that I get at Moses!"
"I promise you won't get even a hint of that sordid past at Moses."
"...was my first new vehicle, and I absolutely love my brand new 2014 GMC Sierra!"
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Patrick Brennan
in the last week
Bought a used 2008 Cadillac CTS with 78k on it July 2013. End of July it says it needs an oil change despite having one at 78k on the Carfax from Moses. They just reset the light as they're confident the changer only forgot to reset (I later end up needing to add 2 quarts of oil). In August the alternator and battery went out. While it's parked at my house to figure that out, it gets about 4 inches of water in the front passenger floor well from a bad sunroof seal. They agree to fix the sunroof seal on their own dime, I pay for half parts on alternator and battery and my part will be approximately $208. Go to pick up the car and they try to charge me approximately $270, have to argue with them but eventually they concede. April 2014 my brother notices rust above my passenger wheel well. I take it in and they say it's not their problem and it's out of warranty. According to them there's 2 fixes: one is a bandaid that'll last a year that's cheap and one is a panel replacement which is a few thousand that'll do it right. I track down the previous owner who said he traded it in with that problem and they had to fix it before they could put it on the lot. So apparently they put the bandaid fix on it and neglected to put it on the Carfax but did put the oil change and inspection. Upon presenting the email from the previous owner stating the problem they replace the quarter panel. July 2016, 102k on the car, transmission begins slipping suddenly one day. Make it in to nearest service station who read the codes and say I almost assuredly need a new transmission and they can do it for $3k in a few days. Call Moses and they say I may just need a gear or two and need to get it in there so they can diagnose it. I ask what the worst case is if they have to replace my transmission "$2400 for parts and 5-10 hours of labor at $100 an hour". So I think worst case I end up paying $400 more (total of $3400) for dealership to handle it. Get it towed from Teays Valley to downtown at 4pm on Wednesday. Thursday morning get a call at approximately 9 am it needs a complete transmission because it's burnt up but not low on fluid, it'll be approx $3980 for the job. The $3400 worst case estimate was apparently given by a phone woman who had no clue and is getting fired and there's no way they can do it for less than $3980 and i'm welcome to have my car towed somewhere else per Bill Loudon, the manager. Edit -- Since posting my review exactly 2 weeks later they got 3 new five star reviews!
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Joseph Gollie
3 weeks ago
My experience at Moses was very good. The salesman did an outstanding job. All other areas I experienced were great.
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Daniel Harrison
4 months ago
Amazingly fast service. Had to have a water pump replaced. Called in the morning, dropped off at 1pm, and pulled outta the garage at 3pm. Repair covered 100% with the premier extended warranty coverage, which i now strongly recommend. Service manager Greg is great at his job.
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Dave Dickens
11 months ago
Every single time I have taken my Enclave I have left Moses pleased with the service I received. They do everything humanly possible to treat their customers in a way that makes them happy to return. I was recently thinking of what a sharp contrast this is with trips to dealer service departments back in the 70's. I'm sure you all recall what THAT was like. I promise you won't get even a hint of that sordid past at Moses.
Widow maker
2 weeks ago
We have had our car into Moses about 3 times. Service now seems to be much better than before. A loaner was provided when they had to keep our vehicle. Great people is the answer.
Tonya Farley
2 weeks ago
Fantastic Service. The BEST Service dept. that I have ever been to.
Briana Mayhew
a year ago
I purchased my first brand new vehicle in April 2014. The salesman and finance department were both amazingly helpful. I absolutely love my 2014 GMC Terrain. In the 3 months I have had it, I have already put 6,000 miles on it so it required the first maintenance. I easily scheduled the maintenance online, received a reminder phone call and when I dropped it off I was very pleased with the staff. They gave me a ride to my work and confirmed when it was done. I was surprised to find a shiny clean vehicle when I picked it up as well!! Very pleased with Moses Downtown!!!! I highly recommend!!
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Jonathan Crouch
a year ago
I was very satisfied with my experience in dealing with Moses of Charleston and their staff. The salesperson Blake and the finance manager David were both very friendly and attentive to my needs in finding me exactly what I wanted. This was my first new vehicle, and I absolutely love my brand new 2014 GMC Sierra! Thank you all for your assistance and I will certainly consider you again for future purchases. Sincerely, Jonathan Crouch
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