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Garbage service! My 2016 ford edge had a glitch and was stuck in "limbo land". Radio stayed on after I turned off my car and when I restarted, a lot of the electronics "wipers, blinkers, power steering, etc" did not work. I limped the car to this ford dealership in hopes they have seen this issue before and know what the fix could be. The service guy had no clue, did not offer any help, didn't even come out to the car to have a look... And said his next appointment is a week away. I kindly ask if there's an experienced tech that could come out just to have a quick look but he didn't even bother. I go back to my car to get a tool to disconnect the battery. Reconnected the battery, started my car and to my surprise everything went back to normal! Took like 2 minutes and no help from Ford whatsoever! I then requested the service manager and Dan came out. I explained the situation to him and he starts to say how I shouldn't of disconnected the battery cause that erases all the codes. Then I think to myself... OK I should of left the car the way it was and wait a week for your service tech to pull the code? What freaking a joke! So if it was that crucial to get the error code at that point why aren't the service desk guys equipped with an ecu reader? Oh wait! They are cheap and incompetent... It's all starting to really make sense! Dan was just as unhelpful as the first service guy... I guess that how they work over there... They want you to suffer without your car and rip you off at the end! I love my 2016 ford edge but I would never bring my car there for service! Never seen so sketchy unprofessional service from a car dealership in my life. Thanks for ruining my ford experience and I will definitely look at other options on my next car purchase. Final note: To top off my unsatisfied service, I have to give them 1 star to even post this comment... It should be ZERO stars!
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Public - a month ago
reviewed a month ago
1 review