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iStorage Norfolk
Self-Storage Facility
Today 9AM–6PM
5 followers|119,210 views
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951 Ernies Way Norfolk, VA 23502
951 Ernies WayUSVirginiaNorfolk23502
Self-Storage Facility, B to B Companies
Self-Storage Facility
B to B Companies
Boat Storage Facility
Business Service
RV Storage Facility
Storage Facility
Today 9AM–6PM
Tuesday 9AM–6PMWednesday 9AM–6PMThursday 9AM–6PMFriday 9AM–6PMSaturday 9AM–5PMSunday ClosedMonday 9AM–6PM
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Review Summary
44 reviews
5 star
41 reviews
4 star
1 review
3 star
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2 star
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1 star
2 reviews
"The customer service was amazing and i received a free bottle of water."
"Very down to earth people who extend excellent customer service."
"Excellent service from the Manager Chris Hardwick."
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Jessica Smith's profile photo
Jessica Smith
a month ago
We had some issues in the beginning, however the staff is very understanding!!! My family and I were having financial difficulties and they definitely went above and beyond to help us. I recommend iStorage to everyone. Special thanks to Mark and Cheyenne 😀
Response from the owner - 5 months ago
Thank you for taking the time to let us know about your storage experience. We apologize if the communication at time of reservation and rental was not clear to the actual renter. Rent is always due on the first. Our District Manager is aware of the issue and would be happy to discuss it further with the person listed on the contract.
Jyoti Jindal's profile photo
Jyoti Jindal
5 months ago
Their customer service is seriously above and beyond the call of duty; I appreciated it so, so much! Mark accommodated me when I arrived after hours and he let me know as soon as he received my paperwork. He answered all my questions promptly and fully. He honestly made the incredibly hard process of moving much easier and much more hassle-free than I expected. Thank you!
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Charles Bismark
8 months ago
Thus Far highly impressed with the customer Service I have been shown the Manager is always so helpful and everybody is always smiling being very Upbeat and happy to be doing there job. Love the security in the place feel extremely safe.
Tyler Carter's profile photo
Tyler Carter
10 months ago
Been using these guys for a few months now without any issues. My payments come out automatically on time and the units are clean and free from pests. One thing I've noticed is if you're using Google Maps to GPS your way to this place is that you'll want to put in the actual address of the place (951 Ernies Way) and not use the button for directions from your browser that will make it appear as something like "iStorage Norfolk." Using the latter will take you a back road way that won't actually get you you to where you want to go in my experience.
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Carolina Garcia
2 months ago
Great service! Cheyenne was extremely helpful! With a busy military schedule she was able to get me in and out in no time. Definitely recommend
Response from the owner - 2 months ago
Thank you so much for reviewing iStorage Norfolk. We are happy to hear you had such a positive experience and that Cheyenne was able to help you so quickly with your storage needs. We appreciate your service to our country.
Brittany Colón's profile photo
Brittany Colón
6 months ago
Very professional staff, affordable units, and immaculate facility. They provide carts to make the moving process more convenient and the grounds are maintained. U-haul trucks are available for rent as well.
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Corey Henderson
5 months ago
They was very nice to me and offered a great deal that I could afford
Austin Williford's profile photo
Austin Williford
a year ago
Great customer service and easy process with great prices! Dibbi was the woman that helped me see her when you go in shes excellent!


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