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Eric Strahl


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Rachel Garcia was just super as my Express Service Advisor. When I had an oil change on my 2010 Honda Fit at another dealership earlier in the day, they told me I needed a battery that they would sell me for over $100. I shopped Sam's Club, WalMart and Batteries Plus, but none had the right battery. Went to Vandergriff Honda and Rachel really helped me out. Not only did she speed me through the battery install, but she noted that the battery was less than 36 months old and still under warranty! While I waited I had a cold water and a hot coffee, both complementary. Twenty minutes later I was back on the road and did not spend a dime! The first dealership sold me the Fit and should have known that the battery was still under warranty. I will be sure to bring all my future service needs to Vandergriff and will be looking for Rachel Garcia. Super customer service from Rachel!!!
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Quality: ExcellentAppeal: ExcellentService: Excellent
Public - 3 years ago
reviewed 3 years ago
1 review