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3475 S Las Vegas Blvd Las Vegas, NV 89109
3475 S Las Vegas BlvdUSNVLas Vegas89109
Hotel, Casino
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3-star hotel
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Review Summary
470 reviews
5 star
194 reviews
4 star
288 reviews
3 star
147 reviews
2 star
39 reviews
1 star
34 reviews
Mardi Gras-themed hotel with contemporary rooms & a bustling casino, plus music & comedy shows.- Google
People talk about resort fee, range steakhouse, carnaval court, improv comedy club and bar and grill
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Olegs Celinskis's profile photo
Olegs Celinskis
reviewed 3 months ago
We reserved a non-smoking room, but were given a smoking room instead, because no non-smoking rooms were left, even thought we made a reservations and there was a non-smoking room available online. Receptionist told us that she is giving us a room with a nice view as a bonus, but the only thing we could see from our room was a wall of the hotel's other side. The room was very, very, very smelly. All of us woke up in the morning with a headache. Luckily, next day reception swapped our room to the non-smoking one. Also the room wasn't very clean, furniture and carpet was very old and there was no coffee making machine in the room. Also no wireless internet, only cable one.
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J Neztiel
reviewed 2 months ago
No coffee maker, no fridge, bad/lack of tv, no fan in bathrooms and barely any water pressure, outrageous hidden fees ($80.00 mandatory fee, read the small print) $15 for a pot of coffee and $10 for a pot of hot water….seriously? No Wifi in some rooms only an ethernet cable. The hotel concierge said they had the best possible deal on all shows….no joke half the price next door at Casino Royal. I went for a business trip and got to see about 4 other rooms and all were just as bad. Basically the worst hotel i have ever been to, other then that friendly employees and fun casino. Next time i will definitely be going somewhere else. Even if they gave me a free night i would probably just pass and go somewhere else.
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Eric Smoyer
reviewed 2 months ago
Way overpriced for what you get. No fridge or microwave. Room was old and tiny, seriously barely any walking room. Halls, elevators and general areas were poorly lit, worn and aged. AC is horrible and on a motion sensor so you have to move around to keep it going. Shower drained slowly. Friends stayed at Treasure Island, paid less and had newly remodeled bigger rooms, better view and free amenities. Definitely never staying here again.
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Rebecca Collins
reviewed 2 months ago
When I visit Las Vegas, Harrah's is usually the main hotel I choose to stay and play at! I was rather disappointed with my stay this time around. First of all there is a resort fee, which I understand is at every hotel/casino and they are not the people that wanted it, but for what they give you for that fee is just ridiculous. I was there for 4 nights and 5 days and had to pay $70 resort fee which gave me high speed internet with a cable to a laptop and 2 passes to the gym and discount for spa treatment and use of the pool. HIGH SPEED INTERNET??? NO WIFI???? What? This is absolutely ridiculous. Who uses a laptop these days? The little cheap hotel/motels had free wifi and free cable with HBO. Harrah's a major hotel has NO WIFI??? I wouldn't mind paying the resort fee if I was getting free wifi. I was very disappointed about this. On top of all that, cell service was horrible. Everyone was complaining about it that was around me. I just don't understand why it is 2014 and Harrah's does not have wifi. Second, we had our room cleaned and found an extremely dirty glass in our room. It was disgusting. I actually took a photo so I could send a letter. I then questioned how clean the rest of the room was. I would have complained immediately, except there was a long line and every department I tried to call on the phone had a busy signal. Another problem. I had to constantly go to the front desk in order to get something. Cafe Deli - I dined here twice, once after midnight and another time at 7 pm. Both times, service was horrible. The experience at 7 pm was the worse. We were seated at exactly 7 pm. We did not get service until 7:28 pm. At this time I told the server we were in a hurry because we had a show to go to. We placed our order for everything. Our drinks were delivered at 8:03 pm and our food was delivered at 8:30 pm. I had to flag down the manager, who was not helpful except to get our check and correct the pricing which the server made a mistake on. My show was at 9:30 p.m. We couldn't even eat the food, we took a quick bite of the overpriced meals and had to split because it was already 8:50 p.m. I get to Valet and there is about 20 people in front of me. I explained the situation to the Valet person at the booth and asked if he could please push my car forward because we are late due to the horrible service at the Cafe. He said sure, but never pushed me forward. My show was at Mandalay Bay (Cirque Du Soleil Michael Jackson One). I didn't get my car until 9:18 p.m. Traffic on Boulevard which Valet said would be the quickest and not as bad with traffic as I would think. Well, my show started and I wasn't even there yet. I didn't get to my seat until 9:45 p.m. All because of the horrible service at Cafe Deli and the Valet not pushing my car ahead. When I returned after the show, the Valet guy that took my car said, next time tell them that I have a show to get to and they can push my car ahead, when I told him that I did do that, he apologized and said, he doesn't understand why they didn't push my car ahead. I told him, I'll stay elsewhere next time because I was very upset with the service I was receiving at Harrah's. I will definitely consider staying elsewhere next time. I'm a Total Rewards member, but I am also a member at all the other casinos and get better perks and more free rooms than the Total Rewards. I have never received service like I did this visit. And to think, I even paid for a night stay! Other casinos have free wifi, give special service to people when requested, give free refrigerator (Harrah's charges $15/night), restaurant service is quick and efficient, especially after being notified that they are in a hurry and the rooms are cleaned thoroughly. I used to recommend this hotel all the time, but at the moment, I can not do that. I am forced to warn people about it! The only good thing about it is the outside courtyard club/bar and you don't have to stay there to go to that!
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Steve Clark's profile photo
Steve Clark
reviewed 4 months ago
Old rooms with no amenities. No coffee maker. Flat panel TV but no HD. Limited channels and channel guide did not correspond to actual channels. Wi-Fi signal too weak to connect. One of the restaurants was closed because "they were taking a vacation" WTF?? Low room rates. You get what you pay for. If all you want to do is gamble it's worthwhile but it's hardly a "resort."
Susan Lien
reviewed 2 months ago
DO NOT STAY AT THE HARRAH'S LAS VEGAS. Fraudulent charges made and we have now been dealing with this hotel to try to resolve these charges for over a month. My father stayed at the Harrah's for a business trip. Upon checkout, he paid in cash, but later discovered his credit card had also been charged. We called the hotel trying to get this charge corrected but were met with the worst customer service. Not only did they accuse us of lying, they refuse to look into the matter any further. The lady we spoke to on the phone gave us false names, so that when we called back we would not be able to reach the same person. I have never dealt with such dishonest employees. They clearly do not care about their guests and will rip you off for their benefit.
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