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Einstein Medical Center Montgomery
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559 W Germantown Pike East Norriton, PA 19403
559 West Germantown PikeUSPennsylvaniaEast Norriton19403
Hospital, Birth Center
Birth Center
Medical Center
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Review Summary
13 reviews
5 star
3 reviews
4 star
1 review
3 star
3 reviews
2 star
1 review
1 star
5 reviews
"Beautiful facility, nice private rooms, ok "room service."
"Brought in by ambulance and had a very good experience while there."
"Outstanding care and wonderful staff."
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J.G.'s profile photo
3 weeks ago
Delivered here. Triage was okay - communication was unclear/false and checking how many cm dilated I was was unnecessarily painful (I had two more later from my midwife and they were not painful). Delivery nurses were AWESOME (hence the only reason it received a two and the only good thing about the hospital besides the parking). Delivery was great. Nurses were kind and understanding. Postnatal, on the other hand was a nightmare. Unfortunately, a great shift of nurses were on their way out when I came in and got stuck with a nightmare duo. This hospital tries to distinguish themselves as mom friendly but it was quite the opposite. They gave me a hard time about wanting the ear exam in my room (full rooming in), gave me an attitude when in my room (one nurse said "woosa" while in my room as if she needed to destress herself while in my presence), and were unprofessional (one was training a new nurse and was texting back and forth with someone about someone she knew being in jail that weekend who wouldn't stand in front of a judge until Monday). I received water maybe once, and when I asked for pads/underwear, they told me they didn't have anymore so I had to sit on my bed on a blanket - not very pleasant. I was even asked if this was my first child, which it isn't, but I assume the level of care I expect is one only first time moms require? The pediatrician, whose first day on the job was that day, squeezed my son's scrotum so hard that he screamed with pain. What a good way to be welcomed into the world. When I exclaimed, she said :this is what we do." I understand she had to check that his testicles were there, but your need to find them quickly does not surpass my child's comfort and pain. (ON a side note: My personal pediatrician commented that she was surprised this pediatrician was still in practice when she saw her name on my son's records). On our way out, they checked if my son was jaundiced - which I knew he wasn't since he was nursing like a champ and his skin was perfectly normal. The nurse conducted a test and it read 9.6. I knew that levels under 11 are not jaundiced but the nurse said "If it is high, I will come back. If it is not, I won't." A few hours later I was about to be discharged when she came back in and said "His level was high, we will do bloodwork." So they did the bloodwork. Of course, hours later the pediatrician came back in and said his levels were fine, but this unnecessary worry and wait time seemed to be almost payback for asking for what I wanted for my child and I. That should give you enough pause. The only people who were nice were the daytime nurses and the male pediatrician who checked us out. They did give me a parting gift - they left the IV in the entire time I was there (3 days from minute Is stepped in to day I left. That left a really nice bruise and raised veins in my arm for about a month. Oh, and they left me with one more parting gift. They misspelled my son's name when they inputed his information into the system, and now I am left with an incorrectly spelled birth certificate and social - which I now have to fix. The hospital even gave me wrong information on how to fix it when I called - which would have been a disaster if I had followed. I only got accurate information when I spoke to the department of vital records and social security admin, respectively.
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William Bizzozero
2 months ago
Brought in by ambulance and had a very good experience while there. After leaving the facility the follow up is absolutely horrible. On hold for as long as you care to wait, just trying to make a follow up appointment. Their website bounces you all over the place with no results. I thought it would be great having a City Hospital out here in the suburbs. I will be shocked if they're still in business in five years. Same story from everyone we've talked to. Guess I'll return to Jefferson, it's well worth the ride compared to this turmoil.
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Scott Posen's profile photo
Scott Posen
8 months ago
no 0 star option..... beautiful facility, nice private rooms, ok "room service". operationally, a disaster. poor communication with patients, lack of coordiantion betweent doctors and nursing staff. Doctors visit you less than 2 minutes and do not listen to your medical history. Be your own advocate people. If you go there and have poor service, escalate, escalate, escalate....
Bryan Sandmann's profile photo
Bryan Sandmann
3 weeks ago
Outstanding care and wonderful staff.
Daniel Prendergast
2 months ago
This was today around 8AM 02/21/2015 Absolutely terrible. The only good thing was my nurse and a few nice doctors. who were very caring and nice. I was in the most pain in my entire life with a broken molar tooth. They put me in 10x more pain and then gave me ib profin, when i requested something stronger. The emergency room doctor, right next to the ER desk, was a complete and total jerk, treating me as if i didnt belong there, and when i walked out of my ER room to ask my nurse to change my ib profin, This ER quick check doctor, right next to the ER desk, got physical with me, grabbing my arm and pushing me violently, back into my room, without explanation, and i was in unbelievable pain. I really did not appreciate the way he treated me. Hes lucky i was in SOO MUCH PAIN, or i wouldve told him off. Horrible ER doctor, whos name was Brendan by the way. What a complete and total jerk. Never again. Ill go to suburban general next time.
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Elizabeth D'Angelo's profile photo
Elizabeth D'Angelo
5 months ago
Their diagnostic center is horrible. I was told I could walk in for a test and then was turned away. Called to make an appointment and was told it's walk in only. Mary in Scheduling is wonderful!!!! VERY helpful. Give that woman a raise.
Brad Kurian
9 months ago
Good hospital. New and state of the art. Good people, but all are new, so they don't yet have all the kinks worked out, as an older hospital would. But they will. I am glad I went there. Most of the people I met were just great.
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Umm Joshua
7 months ago
GREAT Hospital! Excellent service and the doctors have great bedside manners!


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