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Safford RV
RV Dealer
Today 9:00 am – 7:00 pm
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6101 Mallard Rd Thornburg, VA 22565
6101 Mallard RdUSVAThornburg22565
(540) 735-1100saffordrv.com
RV Dealer, RV Supply StoreToday 9:00 am – 7:00 pm
Monday 9:00 am – 7:00 pmTuesday 9:00 am – 7:00 pmWednesday 9:00 am – 7:00 pmThursday 9:00 am – 7:00 pmFriday 9:00 am – 7:00 pmSaturday 9:00 am – 6:00 pmSunday 11:00 am – 5:00 pm
Safford RV is one of the Mid Atlantic’s oldest RV dealerships and has been serving customers in the Washington DC and Northern Virginia Area for over 45 years. Our experience spans generations of not only RV owners but thousands of boat and automotive customers throughout the metropolitan area. We are a family owned business, part of the well-respected Safford Automotive Group headquartered in Fredericksburg, Virginia with additional locations in Warrenton, Virginia, Springfield, Virginia, and Winchester, Virginia.
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4.5
13 reviews
5 star
11 reviews
4 star
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People talk about class c motor home, service staff, toy hauler, service department and fifth wheel
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A Google User
reviewed 6 months ago
Excellent service from Rocky, Bob, and Jonathan. We purchased a 2014 Airstream Flying Cloud. The ratings would probably be all "5-Great" - except for the orientation. The orientation is not free - we pay for this. When we purchased an airstream and paid for an orientation, our expectation was that the person conducting the orientation would KNOW the product. Billy was friendly - but, that does not make-up for his lack of knowledge. He gave us the impression that he had "checked out" everything in our new RV before the orientation. It was obvious to us, that this simply wasn't true. I think someone else "checked it out" and prepared it for the orientation. When asking Billy specific questions about the thermostat (heating and cooling) and the television, he was not able to answer our questions and finally went to get Jonathan Pino. Before asking Jonathan for assistance, Billy simply pushed buttons and told us we should read the manual. We DO read the manuals, but we expect that the person "trained" to provide the orientation is knowledgeable. We left the dealership with our new airstream and went camping at the nearby KOA - to be sure that everything was in working condition. It was soon apparent that some basic information - specific to airstreams - was not shared with us. Once parked at the KOA, we read the materials - but still had a list of questions. The next day we returned to the dealership. At first it was suggested that Wanda could help us. Wanda was friendly - but, it was evident that she did not know the answers to our questions. We requested Jonathan. He took us to an airstream - and walked us through the procedures that caused us problems. (Modeling first - then providing guided practice). I'm a consultant and I've provided hundreds of trainings - and "gradual release" (Modeling, guided practice, independent application) is exactly how people learn. If Jonathan had not spent time with us - answering our questions and guiding us through the use of our equipment - we would give the dealership low ratings - which is really not fair to Rocky, Bob, and Jonathan who did an excellent job. The orientation is a very important part of the process of buying a new RV. It also provides the final impression for the customer. The individuals conducting the orientations MUST have deep knowledge of the product - especially for the more expensive trailers and motorhomes. I suggest that the dealership review the training process for those individuals who conduct the orientations. During their training, individuals who conduct the orientations, should not only be told and shown what to do and say, but they should demonstrate an orientation - and be evaluated. They should start with the simple, inexpensive rigs - and gradually advance to the more expensive models. Along this continuum, they should demonstrate orientations to their supervisors, answering difficult and specific questions. They should not be giving orientations - that the customer pays for - and respond "well, read the book." Billy's poor performance is due to inadequate training. We left our second visit to the dealership with a very positive impression of Jonathan - and it should be noted that when prepping our airstream (orientation day), he mistakenly cut a cable. He did NOT, however, try to cover-up his mistake with bull - - - - ! He told me immediately what had happened - taking the full blame - and indicated how he was going to correct it. HONESTY - KNOWLEDGE - INTEGRITY: this is what we expect from an airstream dealer!
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Beverly Basil
reviewed 10 months ago
Greg was very good to work with. We had actually gone in to just pass some time away and look at the new campers. We were not really looking to buy. We had a very good camper at the time. Greg was not pushy. He answered questions that we had and we actually had a good time with him. The more we looked, the more we started thinking about trading up. By the end of the day, we had purchased a new camper. Can not say enough about Doug also. He gave very detailed instructions on taking care of the RV. We have had 2 other campers in the past and have never been instructed on them the way Doug did. I am one that has to learn by doing and he was very patient with us and let me try anything that I needed to. We were his last customers for the day, but he stuck it out way past stopping time, until we were on our way with camper in tow. We would recommend Safford to other people looking for RVs. Everyone knows it is their job to sell, but alot goes in saying it is all in how that is relayed to customers. The team that we worked with from sales to financing to hooking up the RV and driving away was great. We never at any time felt any pressure into making any decision that we made.
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Ben Ayscue
reviewed 9 months ago
What a great experience!! The wife and I had been looking for a Travel Trailer for months. When we walked in Safford RV we were “just looking” but everything seamed to come together. The staff were friendly and very helpful. Noah Peery was our sales person. He was up front from the beginning by telling us that if we find something we liked he was going to try and sale it to us. He did but at a great price that worked for us and the dealership. We had a great time and enjoyed the buying process. Congrats on the new baby Noah. The credit application was quick and easy. Walk through of the TT was very informative and laid back. Not rushed at all and I know there another walk through waiting. The service staff were “Jonny on the Spot” to fix the one minor item we found during the walk through. I did my own hitch work but the hitch man from service checked behind me anyway before we headed down the road. If I ever trade this TT in it will be at Safford RV.
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Roger VanDerWerken
reviewed 7 months ago
Greetings friends Today, August 25, we are off on our cross-country adventure. As complete novices in this business, we appreciate the sales enthusiasm of Ron and Craig, the walk through with Doug, and the repair efforts of Mike and Vince. Everything that was promised to us was delivered, and the vehicle -- a 2000 Fleetwood Bounder -- seems to be operating properly. Folks at Safford RV genuinely care about the products that leave their lot, and for that we are extremely grateful. Kudos to all. We will definitely recommend you to others. Respectfully yours, Roger and Jacque VanDerWerken P.S. The reason why a lot of people have not written reviews is because of the painful procedures Google puts one through in order to do so. I should have written a snail mail letter
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Deborah Christofferson
reviewed a year ago
I brought my RV here for service because it was closer to my home and I thought I would give them a try. Read reviews and it seemed like they were a good service center. I am glad I did try them and was very satisified with their work. They always called me and kept me informed and I did not have to use voice mail all the time. An actual person was there to talk to and explain my repairs in detail. I was also very impressed with the fact that when I dropped off and picked up my unit someone was available to help me hitch and unhitch and also park the unit. This was very helpful to me because I was alone when I dropped the unit off. I have never received this type of help at any other dealership where I have had service performed. I was also very pleased with the quality of their work. I already have another appointment set up in the spring to have some additional maintenance performed before going out on the road. I would definitely recommend their service department and will probably consider purchasing a new RV from them in the future if I decide to upgrade my current unit.
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Richard Gibbs
reviewed a year ago
If you value your coach, avoid Safford or carefully scrutinize the work performed. You will not get your coach back the same way you dropped it off and additional problems never before encountered will begin to emerge. I’ve had my coach here before and although I always had to re-clean my coach after getting it back from them (i.e. dirty footprints, greasy fingerprint smudges, and sawdust or other debris), I always seen it as a necessary evil because of limited options in the area. They’ve also left equipment on while vehicle sat for long periods unattended, which of course, depleted the batteries. Although my coach power was excellent before they got hold of it, I ended up purchasing new house batteries. My coach was physically damaged on their property in spring 2012. Before they purchased the additional property they have today, coaches were parked wherever they had room. They had backed my coach up to the tree-line adjacent to their main building after they serviced it. While parked there, a really bad storm with high wind and rain occurred. The long thick tree branches beat the coach long enough and hard enough to damage it. I brought the damage to the attention of their Service Advisor Rick Buker, specifically, the damage caused by the very long tree limbs bowed up against my coach. An argument ensued as Rick adamantly advocated total innocence on behalf of himself, the techs, and the dealership. All I got was “we’ll take a look at your intake sheet.” I refused to leave coach in their care further and departed with it. Later, Rick contacted me confirming the damage wasn't noted on the intake sheet and agreed to fix on off season. Spring 2013 I reluctantly decided to return the vehicle to correct that problem. This decision made only because I discovered another problem with work I paid them to do. One of the reasons the vehicle was their last spring was to address a leaky windshield. I ended up paying them to strip and reseal the passenger windshield. Only now there are two gaping holes and no evidence of any sealant applied. I patched with sealant to holdover till it can be properly taken care of. When I arrived, I was met by the Service Manager Paul Sweeney. As soon as I started explaining the purpose of my visit, he began the attitude just like Rick Buker did. Basically, he too is the epitome of innocence. Their service staff can do no wrong. In reference to the windshield, his comment was windshields move over time. What??? He actually tried to make me believe this, and stood firmly behind it even as the coach was driven less than 400 miles since last service there. He finally said to me "why are you here if you don't like our service?" I just left. There are many colorful words to describe the guy and you probably know them. Paul if you never heard it before, the customer gives the business that screwed up the opportunity to remedy the problem first before anything else. This guy and his inept staff are punks. Drive out of your way to go somewhere else!
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