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Leon Montiel
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I would give them zero stars but that option doesn't exist. It was the worst experience I have ever had while renting a car. I had to wait 1 hour and a half to get the car I wanted and the manager did not want to take responsibility. He wasn't at the office but the clerc called him explaining their internal problems while trying to deliver my car and he simply didn't want to hear about it. When I demanded to speak to him he hung up the phone. I had to harass them to compensate me for the time I lost by making them pay a toll fee because I had to take the Expressway in order to make up time for an appointment I ultimately was late for. They didn't want to take responsibility for their poor service arguing that it was pre-paid and there was nothing they could do. Will never rent there again. Also there was another customer complaining for a similar problem and the clerc made racist comments while talking to the manager on the phone because she was "scared" he would do something to her because he was black
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Public - 2 months ago
reviewed 2 months ago
1 review
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