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David Jacques
265 followers -
Pioneer in Customer Experience Management
Pioneer in Customer Experience Management

265 followers
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35 Inspiring #CustomerService Quotes from Leaders

Some of the most successful businesses have one thing in common - outstanding customer service. This infographic offers 35 motivating customer service quotes from some of the world's most admired business leaders to inspire your team. What quotes would you add to the list? https://goo.gl/KVCbqW
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Good post on the Chief Customer Office #CCO (or experience officer#CXO) role. Shared by +Ricardo Saltz Gulko 

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Infoposter on total customer experience management: people, processes, policies, product, service and culture.
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Infoposter on total customer experience management: people, processes, policies, product, service and culture. #cem #custserv #custexp  
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My first article (in my name at least) in over a year, and now directly on LinkedIn. I hope it can be of interest to some of you.

"Based on a framework for total customer experience management, this article provides a high-level action plan for making tangible customer experience improvements in the short and medium terms while setting the stage for making CEM sustainable in the long term."

https://www.linkedin.com/pulse/guide-customer-experience-transformation-management-david-jacques

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Tokyo Disney Resort’s amazing customer service includes safety checks of guests’ cars

Aside from the costumed characters and colorful parades, one of the things that makes Tokyo Disneyland and Disney Sea so popular is the stellar customer service they offer...As a matter of fact, Tokyo Disney Resort employees are so dedicated that not only will they make sure you enjoy yourself during your stay, they’ll even help ensure you have a safe trip home, as one park attendee recently found out when the parking lot staff performed a spot check of her car and alerted her to a potential safety hazard.

#hospitality #custserv #customerservice #custexp

customerservice

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Great article by +Michel Falcon on ways customer-centricity must permeate organizations for sustainable customer experience management.

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Originally shared by +Bill Quiseng  -  "Disney really does have to be on point every hour of every day. There are families who save for years for this vacation – and often it is a once in a lifetime splurge. There are huge expectations as families look to create shared memories that will last a lifetime."
Five Ways Disney Gets it Right

"Disney really does have to be on point every hour of every day. There are families who save for years for this vacation – and often it is a once in a lifetime splurge. There are huge expectations as families look to create shared memories that will last a lifetime. I can attest to that – I still talk to my 18 year old son about the vacation we took there six years ago. So when I boiled it down to the five things that really impress me about Walt Disney World, it wasn’t hard to place execution near the top of the list." +Customer Service Leader Tony Johnson

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Thanks to +Debbie Laskey, MBA for asking about some of my thoughts around customer experience and social customer service
How Does Customer Experience Impact Branding?
I would like to introduce David Jacques to my blog. I met David through my social media activities, specifically through Twitter and Google Plus circles because we share a like mind about the importance of customer experience marketing. David (a Canadian an...

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Poor customer experiences result in an estimated $83 billion loss: http://bit.ly/1nZemhO #infographic
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