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Advanced Merchant Group
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Need to lower your monthly credit card processing rates? We can help you save compared to your current merchant services package. Call us today 877-997-9473 or visit us online at buff.ly/2DhoxJr to start saving today!
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The following scam scenario has been brought to our attention. We feel it is important to bring awareness to you:

The con is a consumer making a large purchase at a merchant location and using a credit card, once the card is declined they advise the merchant they need to call their bank. The customer makes a call on their cell phone and says it's the bank, but it is not.

This fake bank employee on the other end of the phone asks to speak to the merchant and then attempts to walk the merchant through the steps to put their payment terminal in offline mode / store and forward mode and run the credit card through again.

In offline mode, the card never communicates to the issuer and therefore never comes back with the decline.

If a customer is disputing a credit card transaction decline, please contact us at 877-997-9473. Never accept direction from a customer with a decline based on a called that was placed from the customer's cell phone.
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URGENT UPDATE FOR VERIFONE VX520 TERMINALS
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Advanced Merchant Group will be closing at 2:00 PM EST on Friday, December 29, 2017 and will remain closed on Monday, January 1, 2018.

We will resume our normal business hours at 8:30 AM EST on Tuesday, January 2, 2018.

All 24-hour customer/technical support phone numbers will remain open should you need any assistance.

Support is also available via e-mail. If you require assistance, please reply to this e-mail and an AMG staff member will reach out to you. To contact a specific member of the AMG staff, please e-mail them directly.

Everyone at AMG wishes you and your families a safe, happy, and healthy new year!
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Advanced Merchant Group will be closing at 3:00 PM EST on Friday, December 22, 2017 and will remain closed on Monday, December 25, 2017.

We will resume our normal business hours at 8:30 AM EST on Tuesday, December 26, 2017.

All 24-hour customer/technical support phone numbers will remain open should you need any assistance.

Support is also available via e-mail. If you require assistance, please contact us. To contact a specific member of the AMG staff, please e-mail them directly.

Everyone at AMG wishes you and your families a safe, happy, and healthy holiday!
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Beware of this new holiday scam going around:
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Our October Newsletter is out!
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AMG SecurePay is experiencing a service interruption. For live status updates, please click here: 
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We hope everyone and their families were safe during Hurricane Irma
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